VERNITA L. COATS

PITTSBURG CA *****

925-***-****

rzxzmt@r.postjobfree.com

Customer Service 2010 ,

Organized, Flexible, Dependable ,Data Entry, Over 19 years in Mortgage Industry

Computer literate, Excel, MS Works, MS Word, Window 98, 2000 Microsoft XP

MLS, Citrix, Telecomferencing, Fax, Scan, Mail Delivery, Maintain Database, Telecommuting

EXPERIENCE

Life Only Agnet, Primerica Financial Services,Antioch CA 2011

Set appointments,to met with prospective client (at home or public setting)

Invite indiviuals to our weekly meetings,for more information,regarding

Protecting thier families. becomming debit free, and financially independent.

Loan Doc Specialist III, WFHM, WFB, N.A. Concord CA 2003-2008

Answer calls for, all departments answer questions or redirect calls

Coordinate with escrow officers, broker, through processors and underwriter

Answering all incoming calls , from clients, brokers

Closer 1 & II, Funder/File Clerk-ON CALL & SRS 2001-2003

Keep A. E. Asst and A. E. update with loan status , by phone and email

Third party loan pilot program 2001-2005 (over see the audit, & funding)

Assist manager in ship and track files sent out for funding at other sites

Branch Office Manager SAF-r-DIG Utilities Surveys Inc., Pittsburg CA 1999-2001

Manage office ,payroll, interview, balance expense acct., set up filing system

Telemarketing, ran reports, delivered completed reports to clients

Obtain business license, permiTs, making contact with city & county offices

Lead Funder / Doc Draw- First Residential, Lending Pleasant Hill, CA 1999

Answered incoming calls, review, clear and fund loans, (via wire)

Assist manager in ship and track files sent out for funding at other sites

Daily phone contact with the account executives ,brokers, escrow, title

officers and client with status

EDUCATION/TRAINING

CPR (RED CROSS) @ Los Modones College February 2011

Customer Service Certificate 2010 (Mt Diablo College)

Wells Fargo Certificate 5 Years of Dedicated Service,

Wells Fargo Compliance Training Wells Fargo Customer For Life Certificate, Nominated Wells Fargo Nominated Employee of the Month 2007

CEU in Mortgage UC Hayward, 1984

Regional Occupational Program Word Processing San Jose 1981

AA Degree Southwestern Christian College Terrell TX 1978

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