Indira Ghosh

*** ******** ****

Chelsea, MI ***** Home: 734-***-**** Cell: 734-***-****

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Objective:

Seeking a challenging position as a QA Engineer, or Validation and Test Engineer.

Technical Skills and Abilities:

Application Support: 4 to 6 years of Application Liaison support, help desk and user support.

Software Testing, Validation, Quality Assurance: 5 years of software Testing, Validation, and SQA expertise, writing Test Cases, Test Procedures, executing tests, and generating test reports for management and cross functional team meetings, Error Tracking, Bug fix database.

Software Configuration Management and Version Control: 5 years of PVCS, ClearCase, ClearQuest, Rational Suite support, installation and implementation.

Business Analyst and Project Management Experience: Less than 6 months.

Expertise in Microsoft Office, Microsoft Project, and Visio.

Excellent team player, a fast learner and a go-getter in a fast growing environment.

Very good written and verbal communication and interpersonal skills.

Professional Experience:

G-Tech Professional Staffing, Dearborn, MI Software Configuration Management, and Build Engineer

On Assignment at General Dynamics Land Systems, Sterling Heights, MI (September 2008 – July 2009)

As a Software Configuration Management (SCM) Engineer in the Engineering in the Engineering Support Group in the Integrated Product Development, I was responsible for SCM, Build and Release of Software and Documentation for FCS (Future Combat Systems, Stryker, KSA and ABRAMS and other common Ground Vehicles. I was Responsible for ensuring that changes are made, no new problems are introduced and that software changes and documentation for each change is properly updated. Verify the Builds, and Releases.

Duties & Responsibilities:

Assist in writing and reviewing project specific SCM Plan

Perform SCM activities as described in project specific SCM Plans

Coordinate all configuration identification activities to ensure uniqueness of all baselined work products and their base components

Establish and maintain a SCM library/repository for software work product baselines.

Periodically perform software production baseline SCM evaluations and report results.

Participate in Software Change Control Board Meetings.

Build the software product(s), as on needed basis for internal groups and to the customer

Worked with SCM Team Lead to Update and maintain web pages for SCM.

Environment: Ada, Apex, UNIX, Linux, and Windows Operating Systems, ClearCase, ClearQuest, Lotus Notes, Software Build and Release Process.

Epitec Group, Southfield, MI, March 2007– August - 2007, System Analyst and Rational Suite Administrator, on assignment at Chrysler Tech Center, (March 2007 – August - 2007)

Supported Configuration Management and worked as UNIX system analyst.

Maintained/updated Server and Client patches, upgrades and installation.

Provided support for IBM Rational Suite - Tools used in the course of the software development cycle are ClearCase, ClearQuest, ReqPro, ROSE RSM on windows, UNIX and web based platforms.

Server installation, and Client upgrade, provide support on UNIX system, Windows XP, and web based solutions

Analyze and understand CMMI and the Rational Unified Processes, and Create schema and database in ClearQuest.

Synova, Dearborn, MI, August 2005 – February 2007, on assignment at Ford Motor Company, Dearborn, MI, Business Analyst/Project Manager (November 2006 – February 2007)

Responsible for SDM documents for analysis, design, and build phases.

Conducted Status meetings (Team, and cross-functional teams).

Responsible for project plans, metrics, functional point analysis workshops, SCRP, ACR (access control review), and scorecards,

Responsible for SDM business and technical requirement specifications (gather, analyze, optimize and documents).

Responsible for track changes (Used eTracker), and Configuration Management (PVCS)

Gathered requirements for systems and applications.

Developed business requirements and technical specifications.

Met with business customer, development team, deliverable team, QC testing team, and developed business strategies.

Performed business process reorganization.

Communicated effectively with customers, team members and management.

Identified the business needs.

Gathered, and analyzed data, optimized and modeled business processes, and data flows.

Developed and documented data flow diagrams and entity relationship diagrams.

Documented requirement specifications, project charter, Business Overview, Technical Specifications, and Service Level Agreements.

Identified Business needs, developed and documented project plan.

Interacted and conducted meetings with cross teams - Dev Team, CDU, Business Customer, PTG, and QA Team.

Wrote and maintained design and build Phase documentation. (ARB workshop, ACR meetings, SCRP, Security metrics, QC docs, eTracker Admin), Held Status meetings.

Developed Business Test Scenarios.

Environment: SDLC, (Concept to implementation), CMM, ITMS, MRS, Project Management, Business Analyst, SDM - Classic SDM, ITIL, RUP, Microsoft Excel, PowerPoint, Microsoft Word, Microsoft Project, Microsoft Outlook, eTracker, and Collaboration Suite (eRoom), SCM, UCM, QA/QC and Testing, QC center, Validation and Customer Interfacing, PVCS, Perl, ClearCase, ClearQuest, eTracker.

ClearCase and ClearQuest ESCM Operations Analyst (August 2005 – November 2006)

Provided day-to-day technical and administrative operations support, for ClearCase and ClearQuest, PVCS end users on Windows and UNIX/Linux Operating systems. Assisted users in the migration process from PVCS to ClearCase

Supported and troubleshot the UCM workflow.

Wrote documentation to train team members, end users.

Documented, Disaster Recovery and Service Level Agreements.

Used eTracker to track project related tasks and defects on eTracker and resolve them to the customer's satisfaction, and provide SLA Level 3 agreement support.

Assisted the ESCM Support Team Lead in setting up and establishing the support process.

Provided ESCM operations support for the user community (from its initial concept stage to the complete implementation).

Provided recommendations, work plans, and worked in a team environment with other team members and the customer user/IT personnel.

Participated in identifying opportunities to improve operations support and provide coaching to project teams on best ESCM workflow practices.

Coordinated cross platform meetings for the compliance. Install ClearCase and ClearQuest on client PCs.

Worked with Training development Team in developing onsite Training for ClearCase and ClearQuest, setup classroom, and provided onsite technical class room support.

Responsible for ITIL, Release Management Process Training, SDM, MRS, ITMS, eTracker, eRoom (Team Room)

Environment: PVCS, Perl, ClearCase, ClearQuest, Microsoft Excel, PowerPoint, Microsoft Word, Microsoft Project, Microsoft Outlook, eTracker, and Collaboration Suite (eRoom), Monthly Metrics.

Acuson Corporation, Ann Arbor, MI, February 1998 - April 1999

Software Test, Validation and Quality Assurance Engineer

Developed test plans and test procedures, wrote manual and automated test scripts, executed tests, maintained test data, and tracked software defects.

Performed functionality testing, regression testing, and black box and white box testing.

Prepared test reports for upper management and participated in audit meetings.

Used File Maker Pro, Microsoft Tools, and Visual C/C++.

Provided SCM support for software development and testing team. Installed, configured and Administered Clear Case.

Participated in cross platform team meetings, maintained documentation useful to team, and to end users.

Environment: FileMaker Pro, Microsoft (Word, PowerPoint, excel, project), Visual C/C++, ClearCase, SQA, Test Cases, Test Plan, Test Procedure, Test Reports, Microsoft C++

Paragon Computers, August 1997- February 1998

SCM Administrator, (on assignment at IBM Corp, Raleigh, NC)

Supported CMVC software developers and end users.

Responsible for Help desk and customer service for Defect Tracking Database.

Collected data and logged defects.

ACRO Services, June 1996- August 1997

Software Validation and Test Engineer, (on assignment at Ford Motor Company, Dearborn, MI)

Developed test plans, test procedures, and test reports for the Electric Vehicle Division, “Battery Car" Software

Created reusable utilities for user interfacing, hardware interfacing, and created automated report generation using Visual C/C++, and the Lab Windows.

Administered and supported PVCS for the team.

WELTEK International, February 1993- June 1996

Applications Support Engineer (Liaison), on assignment at Chrysler Corporation, Auburn Hills, MI

Worked as liaison between software development, test, and crash test engineers groups.

Enhanced and developed modules as on needed basis.

Provided support to the software calibration program (Prom Constant Program) for Power Train Engine Controller Software group.

Trained users on how to use the PVCS software.

Maintained program in FORTRAN and converted to C/C++.

Obtained PVCS Training and installed, trained, administered SCM support for power train group using PVCS.

Trained users on PVCS – for development group, testing group and documentation group.

UNISYS Corporations, Detroit, MI, August 1988- February 1993

Help Desk and Operations Support

Worked with customer service group for help desk and end user support.

Performed File transfer, related software installation, and maintenance.

Coordinated and maintained guidelines for A15, A16, and A17 series, mainframe operations, defect logging, and end-user support.

Provided job training for colleagues and user groups.

Training and Certifications

Root Cause Analysis

PVCS, ClearCase and ClearQuest, Rational Suite

SDM, ITIL Management.

Education

Master of Science: Computer Engineering, Wayne State University, Detroit, MI

Master of Science: Physics, Bowling Green State University, Bowling Green, OH

References: Can be provided upon request

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