Sonya Daler

**** ********* **

Pinole CA *****

Mobile # 510-***-****

OBJECTIVE:

Seeking a Position as an Office Assistant. Highly self-motivated and goal oriented professional committed to work in a fast-paced challenging environment.

SPECIAL QUALIFICATIONS AND ABILITES:

Remarkably gifted and resourceful clerical worker with more than

3 years experience performing related clerical duties such as; routing all

incoming and outgoing telephone calls placed through the switchboard, diverse customer service experience, skilled in areas of order processing, and, inventory control.

A fast learner with an aptitude for accomplishing tasks efficiently

and economically; Able to work alone or as a team player.

Profound ability to comprehend, carry out and explain complex verbal

and written instructions; Great ability to speak and understand English fluently

Strong interpersonal skill and the ability to work efficiently and effectively in a team. Proven ability to exert up to 50 lbs.

Fluent in Microsoft Word, Excel, Access, PowerPoint, Outlook Express, Microsoft Windows XP, Lotus Notes; Able to type at a speed of 55 wpm.

Multilingual; Strong communication skills.

EMPLOYMENT HISTORY:

Kaiser Permanente Medical Center

PBX/Customer Service Representative 12/2006 - 01/2010

Answering multi-phone lines and transferring the calls to different departments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.

Transmit information or documents to customers, patients or staff.

Radiology File Clerk

Kaiser Permanente Medical Center 10/2006 - 12/2006

Provided outstanding customer service greeting to patients and customers.

Print and handle of all ingoing and outgoing films. Send out films to different doctor offices as well as to get them ready for patient pick up

Multi-tasking on general clerical duties such as data entry, ordering of supplies, answer phones and paging’s.

PBX Operator 10/2003 - 10/2006

Answering multi-phone lines and transferring calls to different departments; Responsible for paging emergency stat codes if required.

Responsible for multi-tasking several things in a fast paced environment. Looking up information on the computer while taking calls.

Longs Drug Pharmacy 02/2000 - 04/2003

Pharmacy Clerk

Performed clerical duties. Tasks including running the cash register to ring up purchases, stocking shelves, fielding questions to the appropriate staff, and assisted customers telephoning the pharmacy about their medications.

Inventory, order and receive stocks and supplies, label drugs and chemical, deliver drugs.

Performed many various duties under the direction of pharmacist.

EDUCATION:

De Anza High School- High School Diploma El Sobrante CA.

Contra Costa Community College Certification in Health and

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