Della Marie Headley**** ******* ****
Deland, Florida 32720386-***-****
Results- oriented, dependable professional experienced in Customer Service, Administration, and Sales. Excels in fast-paced environments as well in supervising and motivating staff. Works well independently and as a part of a team will have a valuable application.
HIGHLIGHTS OF QUALIFICATION & ACCOMPLISHMENTS
Customer Service & Inside Sales
Implemented and developed, training program on Success of Inbound Call Counselor “Called Creating Call Success”.
Over fifteen years experience in Customer Service, Office Assistant/Management and Sales.
Committed to Excellence plays a key role to follow up on knowing product knowledge and helping our Customers understand.
Worked in Call Centers Sales, Insurance P & C Sales, and Business Office’s.
Outside sales you 1st need to set a record for your goals.
Recognize where to market the best leads.
Leads always Follow up, Make appointments, know your Product, and have your Sales material ready.
General Office & Bookkeeping
Skilled in general office duties, including answering phones, faxes, filing, create files, preparing correspondence, compiling daily reports, data entry, payroll, timesheets, invoices to be paid.
Strong interpersonal skills, extremely organized and able to work in multi-tasked environments. Team Player, enjoy challenges, and always welcome change
Experienced in accounts payable/receivable, invoicing, preparing deposits, and reconciliations.
Technically proficient in Microsoft Word, Excel, Power Point, QuickBooks (POS), Page Plus, WinPCSign, and some Photo shop.
Serve as bookkeeper; process accounts payable/receivables, payroll, prepare budget estimates, invoices, vouchers, maintained records on various spreadsheets, keep insurance information updated for audits and yearly audits, maintained running report of daily transaction, balance draws keeping records of all invoices for each project as well as payroll and timesheets, create folders, maintained the files, match invoices to be paid and much more.
Six years experience in Retail/Sales
Designer on Page Plus and Win PC Sign designing business cards, flyers, postcards, banners, and car magnetic, etc..
Three years experience as a Dispatcher at AAA (dispatched using 3 computers, radio, phone, and service board of the area) I dispatched mostly in Volusia County area using codes to contact drivers for location.
Fifteen years of Data Entry ( numbers, accounting, coding, insurance and update personal information)
Customer Service/Sales for 18 years
Worked inbound/outbound call centers for 15 years
Worked in Office setting for over 18 years
Office Manager/ Office Assistant for over 6 years
Trained staff and mentoring a staff of 6-12 (training depended on the company on the product need to be trained on ex: Phone Etiquette or Customer Service)
Construction background- Knowledge of CO’s, NOC, Lien waivers, and AIA forms etc.
Certified in Customer Service, How to Train Adults, and Microsoft PowerPoint.
Reference upon Request