Suzanne Powers

*** *. ***** #*** *******, IL ****4

rx7row@r.postjobfree.com

312-***-****

Objective

To find a position in the nonprofit or government field working with diverse groups of people and utilizing the skills I have gained through education and working as a Volunteer Coordinator

Summary

o Volunteer Coordinator and trainer with nonprofit, corporate, and government experience

o Eight years of proven experience evaluating and improving training programs in nonprofit and corporate settings

o Master’s Degree in Public Service Management from DePaul University

Qualifications

Lincoln Park Community Shelter Chicago, IL 2008 –Nov 2009

Assistant Volunteer Coordinator/ AmeriCorps Vista Volunteer

o Responsible for training and scheduling more than 2,000 volunteers annually

o Coordinate student service learning hours for more than 100 college students

o Create monthly calendar of classes with more than 30 volunteers

o Organized annual Volunteer Appreciation event recognizing more than 40 volunteers

Chili’s Bar and Grill Chicago, IL 2005-2008

Trainer

o Front of House Trainer for new hires

o Handled customer concerns

o Facilitated orientations for new employees

o Top-seller of St. Jude fundraising event

Chicago Federation of Labor Workers Assistance Committee Chicago, IL 2005

Intern

o Developed new program for individuals laid off from manufacturing positions

o Researched and contacted new clients to participate in program

o Contributed to client orientations and researching potential grant opportunities

Panera Bread Bloomington, IL 2002-2005

Shift Supervisor

o Managed development of 40 associates

o Acted as the liaison between the associates and management

o Ensured compliance with and improvement of company standards and customer service

Department of Defense

Office of Reserve Affairs Civil-Military Policy Arlington, VA 2004

Intern

o Participated in preparations for hearings before the House of Representatives Committees

o Edited legislative proposals from both the House and Senate

o Analyzed Department of Defense documents for departmental suggestions

o Contributed to departmental meetings with the Assistant Secretary of Defense

McLean County Child Support Program Bloomington, IL 2004

Intern

o Accrued back child support for over 400 cases

o Handled courtroom clients and paperwork

o Prepared petitions, motions, summons, and referred cases for DNA testing

o Reviewed new legislation concerning Illinois child support cases

Walt Disney World College Program Lake Buena Vista, FL 2002

Operations Cast Member

o Implemented new staff policy for handing daily parade operations

o Interacted daily with over 1,000 park guests

o Attended Disney’s Practicum and Organizational Leadership courses

Education

DePaul University

Masters in Public Service Management and Public Policy 2005-2007

Illinois State University

B.S. of Political Science 2000-2005

Contact this candidate