Maninder walia

E- mail: rwfcfe@r.postjobfree.com 39953 cedar blvd 124

Newark CA-94560

Ph: 510-***-****

Career Objective

To take up a challenging role in a professionally managed organization and contribute in the growth of the organization in terms of business results by adding value through Customer Services and to learn in the process also.

Brief Profile

Post Graduate with sound educational background with Diploma in Computer Applications and eight years of diversified experience in Retail and Telecom Industry.

• Two years as Sales and Merchandising Supervisor in a leading Retail Store offering consumers affordable prices, great quality and wider choice.

• Two years as Customer Care Senior Lead in a leading telecom company providing telecom services.

• One year as a Teacher in one of the leading schools teaching Computer and Indian language.

• Two years as a Computer instructor in leading computer institute.

Experience Summary

June 2011- Present Mosaic

Responsibilities:

• Reset

• Audit

• Installment

• End cap set up

June 2011 – Present Hallmark

Merchandising Representative:

Responsibilities:

• Sets and resets according to plan o gram

• POP placement

• Inventory check

• New set ups

August 2010 – February 2012 Source interlink.

Merchandising Representative:

Responsibilities:

• Sets and resets

• New item launches

Feb 2010 – August 2010 Actionlink.

Merchandising Representative:

Responsibilities:

• Responsible for ensuring the right product is displayed ,complaint and functional so it gets noticed and sold for complete range of Sony products at the following stores in Gilroy and Morgan Hill Area:

• Wal-Mart

• Best Buy

• Sony Exclusive Store.

Detailed activities include the following:

• Sets and resets

• New item launches and plan-o-gram cut ins

• Audits

• Point-of –purchase and display placement/ assembly

• End cap assembly and compliance

• Pricing compliance

• Tag placement

• Promotional compliance

• Awareness campaigns

March 2006 – March 2008 Bharti retail (Easy Day) India.

Sales and Merchandising Supervisor:

Responsibilities:

• Managed the retail sale and merchandising of the Bharti Retail Store offering food and grocery categories, fresh fruits & vegetables, meat & poultry, dairy products.

Lead a team of four people dealing directly with the customers to help them to make their choices, managed the supply chain, ensured proper stocks at the racks and ensured the layout of merchandise.

Jan 2004 – Jan 2006 HFCL Infotel ltd. (India).

Customer Care Senior Lead:

Responsibilities:

• Lead a team of three Customer Care Representatives handling walk-in Customers for sales, queries, complaints and one cashier receiving the cash against telephone bills.

• Two telesales responsible for calling up the customer to pay their telephone bills as per due dates.

April 1992 – September 1993 Arya Model High School (India).

Computer Teacher:

Responsibilities:

• Teaching basic computers and Indian language.

• In-charge of Administrative activities.

April 1990-April 1992 UK Computers (India).

Computer Instructor:

Responsibilities:

• Teaching Computer Programming.

• Handling queries and counseling the student to take appropriate courses.

Educational Qualifications.

1989- 1990 Post Graduate Diplomas in Computer Applications, Khalsa College, Amritsar, India.

1987- 1990 B.Com Graduation. GND University, India

1986 Higher Secondary Examination PSEB, India

Computer Proficiency:

Microsoft Office 2000 applications- Word, Excel, Power Point and Internet usage.

Activities, interest and hobbies:

• Student Representative in the college.

• Member of Discipline Committee in College.

• Active Member of the College Cultural Committee.

• Other Interests and Hobbies: Reading, Travelling, Cooking.

Contact this candidate