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Customer Service Manager

Location:
Dickson City, PA
Posted:
October 25, 2012

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Resume:

Justina Schell

**** **** **.

Hanover Twp.,

PA,

18706,

United States

570-***-****

rv75vd@r.postjobfree.com

Professional Experience

Talbot"s

Kingston

September 2012

cashier

• Answer customers' questions, and provide information on procedures or police

Greet customers entering establishments.

Resolve customer complaints.

Maintain clean and orderly checkout areas

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

•Issue receipts, refunds, credits, or change due to customers.

Philly's finest,

Wilkes Barre,

PA,

United States

driver,

February 2011- October 2012

Collect money from customers, make change, and record transactions on customer receipts.

Performed serving, cleaning, and stocking duties in establishments

Greeted each customer with friendly eye contact.

Bayada Nurses,

Pittison,

PA,

United States

home health aid,

July 2010

- June 2011

Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.

Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.

Responded appropriately to the physical, emotional and developmental needs of patients.

Maintained accurate records of patient care, condition, progress and concerns.

Helped residents programming goals and increase their independence.

Victoria secret,

Wilkes Barre,

PA,

United States

Cashier/sales beauty,

May 2010

- January 2011

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Answer customers' questions, and provide information on procedures or policies.

Greet customers entering establishments.

Resolve customer complaints.

Maintain clean and orderly checkout areas.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Sallie Mae,

Wilkes Barre,

PA,

United States

account manger,

October 2008

- April 2010

Advise customers of necessary actions and strategies for debt repayment.

Refer unresolved customer grievances to designated departments for further investigation.

Receive payments and post amounts paid to customer accounts.

Answer customer questions regarding problems with their accounts.

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Received multiple reviews acknowledging my level of dedication to excellent customer service.

Goodwill ind,

Scranton,

PA,

United States

home health aid,

January 2007

- October 2008

Perform health care related tasks, such as monitoring vital signs and medication, under the direction of registered nurses and physiotherapists.

Plan, shop for, and prepare nutritious meals, or assist families in planning, shopping for, and preparing nutritious meals.

Administer bedside and personal care, such as ambulation and personal hygiene assistance.

Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.

Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.

Perform housekeeping duties, such as cooking, cleaning, washing clothes and dishes, and running errands.

Turkey hill,

Wilkes Barre,

PA,

United States

cashier,

June 2006

- January 2007

Issue trading stamps, and redeem food stamps and coupons.

Maintain clean and orderly checkout areas.

Answer customers' questions, and provide information on procedures or policies.

Issue receipts, refunds, credits, or change due to customers.

Stock shelves, and mark prices on shelves and items.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Greet customers entering establishments.

McDonald's,

Hanover Twp.,

PA,

United States

Crew trainer,

June 2003

- August 2006

I trained new employees in each department.

Issue receipts, refunds, credits, or change due to customers.

Verify that prepared food meets requirements for quality and quantity.

Clean, stock, and restock workstations and display cases.

Maintain sanitation, health, and safety standards in work areas.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Education

Jolie hair and beauty,

Wilkes barre, PA,

United States

cosmetology, April 2010

I have completed my course and received my licence. I had amble hours working on real live clients while attending Jolie.



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