HUY HUYNH

**** ****** *** *** ****, CA *****

408-***-****

rv5g9p@r.postjobfree.com

OBJECTIVE To seek a position as a Customer Service Representative.

EDUCATION B.S. in Electronic Computer Technology, 2006

Minor: Business Management

San Jose State University, San Jose, CA

SKILLS Software: Auto CAD, Database Management, Acrobat Reader, Excel, Access, Power Point Word, Outlook 2003, Dream Weaver, City of San Jose’s Financial Management System.

Customer Service: 7 years of Customer Services experience, 5 years in retail sales, Effective time management skills, proven abilities to execute multiple tasks simultaneously.

EXPERIENCE

Finance Department, City of San Jose, CA 02/11- 10/11

Treasury Associate/Lead Cash Coordinator

• Batch posting of invoices throughout the day with critical cut point each morning.

• Apply customer payments from various sources: wire, lockbox check, credit card. Obtain the related remittance notices from customers.

• Create Credit Memos corresponding to deductions taken on payments. Requires research to obtain the necessary support documents. File chargeback’s with customers.

• Reports related to invoices and payments are prepared weekly and monthly.

IKEA, East Palo Alto, CA, 01/10-12/10

Cash Office Coordinator/Customer Services Specialist

• Assessed employee problems and made referrals to appropriate treatment.

• Assist the office in daily administrative duties such as explain Ikea’s policies and resolve problems /complaints; answer routine questions and inquiries in person and telephone.

• Run errands and respond to additional tasks in a quick and efficient manner. Coordinate all the cashiers and monitor breaks and lunches for all cashiers.

• Assist Interior Design Department in creating banners, slogans, and signs for IKEA.

Banana Republic, San Jose, CA, 07/08-12/09

Sales Associate/Shift Leader

• Exemplify the highest level of customer service standards while providing a friendly and welcoming environment to all customers.

• Assist customers with any special services, including: special packaging and gift-wrapping, checking the inventory and locating merchandise, charge sends, and special orders.

• Accurately and efficiently process sales transactions through the POS retail operating system and maintain accurate register and inventory records.

• Acts as an Assistant Manager in resolving/authorizing difficult returns, sales, and customer service issues.

Macy’s Men, San Jose, CA, 01/07-6/08

Sales Marketing Representatives

• Designed and taught training program for new sales staff. Promote products to customer through advertising.

• Provide excellent customer service while making sales goal. Increased company sales 20% through retail positioning.

• Trained employee in developing and maintaining good customer relations, and how to effectively negotiate and resolve customer service problems.

• Assist manager in creating daily and weekly work schedule.

Hollywood Video, San Jose, CA, 02/04-09/06

Customer Service Representative

• Performed clerical and administrative duties such as support the manager in recruitment function through performance of various tasks as preparing job flyers, screening applications, organizing interviews, and contacting applicants.

• Assist in designing and implementing a multi-purpose orientation for newly hired employees.

• Maximize staff effectiveness and morale by assigning tasks related to their interests and promoting teamwork over competitiveness.

REFERENCES Available upon request