Customer service
Resume:
Tamara Anderson **********@*****.***
Dallas, TX 75241
Contact Phone: 972-***-**** Secondary Phone: 972-***-****
OBJECTIVE:
To secure an entry-level position in the administrative (clerical) and/or customer service field(s) that will allow for future career growth.
EXPERIENCE:
12/2005-4/2007 ACS, Inc. Dallas/Ft. Worth, Texas
Industry: Telecommunications
Senior Customer Care Specialist
Duties included accepting incoming calls from Sprint/Nextel customers who have issues with billing, technical problems, as well as, accept payment for account balances, informing customers of best cellular phone plans/services that fit the customers’ needs, etc. Also acted as team lead/supervisor when needed.
7/2003 - 2/2004 GREYHOUND LINES, INC Dallas, Texas
Industry: Transportation- Goods/Services/People
Telesales/Ticket Agent (Customer Service)
Duties included accepting incoming calls from prospective travelers, directing calls to necessary departments, provided information for trips, special offers, and gave detailed information for schedules requested. Also accepted credit/debit card payment for purchased tickets via telephone.
EDUCATION:
5/1992 Wilmer Hutchins High School Texas-Dallas
High School Diploma
5/2010 Cedar Valley Community College Texas-Lancaster
Associate Degree
SKILLS:
MS Office Record Keeping
Typing 35/wpm Customer Service
Sales Internet
Faxing/Filing/Copying
Supervisory/Managerial
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