Registered Nurse Customer Service
Resume:
PATRICIA GRAY COLLINS, RN, BSN
Wesley Chapel. Florida 33544
Home 813-***-**** cell 813-***-****
E-mail: ***************@*****.***
EDUCATION:
Bachelor of Science in Nursing Degree, May 1985
College of Nursing
University of Florida, Gainesville, Florida
WORK EXPERIENCE:
CLINICAL EDUCATOR
LifePath Hospice and Palliative Care/HPC Healthcare, Inc.
Tampa, FL 9/05 to present
• Implemented and successfully trained staff on Solutions software for the electronic medical record (EMR) database for medical professionals (RN’s, LPN’s, physicians, social services) in an inpatient, hospice, and home health environment
• Created web based training materials
• Trained staff on basic computer programs i.e. Microsoft Office (Word, PowerPoint, Excel)
• Project management for new programs i.e. led team for electronic medication dispensing system
• Conducted Orientation and Mandatory classes for all levels of healthcare, including top executives
• CPR instructor provided training for all clinical staff
• Assisted in successfully passing Joint Commission and state surveys
• Excellent customer service with all levels of staff, receive 4.7 of 5.0 on class evaluations consistently
DIRECTOR OF CLINICAL EDUCATION
Oak Hill Hospital
Brooksville, FL 6/02 to 9/05
• Trainer and Superuser for implementing Patient Documentation and eMAR (electronic medical record) implementation for outpatient clinics and inpatient acute care
• Computer Training for staff on HealthStream Learning Management System Database, Swankhealth Systems
• Budget preparation
• Conducted CPR classes
• Staff Development for 850 employees: Orientation, Patient Safety, and OSHA
• Successful Joint Commission and AHCA Surveys
CLINICAL EDUCATOR
Town & Country Hospital
Tampa, FL 8/98 to 6/02
• Computer training on MCStrategies WebInservice (LMS) for hospital-wide staff education 12/2001
• Implemented & trained staff on new computerized lab order system HBOC
• Staff Development 800 employees: Nursing Orientation, Mandatory Education, OSHA, Joint Commission standards
• New Program Development, Clinical Competencies. CPR Training for all clinical staff
• Word, Excel, Power Point, and HBOC
DIRECTOR OF CLINICAL SERVICES
Shands HomeCare
Tampa, FL 12/92 to 8/98
• Implemented & trained staff on Delta Computer Program for nursing documentation
• Manager over 100+ clinical staff in 3 home health offices, orientation, Continuous Quality Improvement
• Assisted Area Executive in Opening Three Shands Home Care Offices – Tampa, New Port Richey & Zephyrhills branches
• Responsible for Joint Commission & ACHA state surveys
• Budget preparation, billing management
• Certified Continuous Quality Improvement Facilitator 1/95
REGISTERED NURSE SPECIALIST -
HEMATOLOGY/NURSE COORDINATOR
University of South Florida Clinics, Department of Internal Medicine
Tampa, FL 08/90 to 12/92
• Responsible for managing100+ hematology patient appointments and follow up
• Worked solely with private hematologist in multiple outpatient clinics
• Co-authored three research grants that were funded for 60 hemophilia patients afflicted with HIV
REGISTERED NURSE
Shands Hospital at the University of Florida
Gainesville, FL 05/85 to 05/90
• Three years experience in a Cardiac Surgical Intensive Care Adult/Pediatric Unit
• Two years experience on a General Medicine floor specializing in Oncology
SERVICE AND LEADERSHIP ACTIVITIES
Participated in American Cancer Society Breast Cancer Walk 2011 and Alzheimer’s Association Walk 2010
National Nursing Staff Development Organization (NNSDO) Member 1998 – present
American Heart Association HeartWalk Team Captain 2002 – present
Cardiac Cath: A Patients Story – Appeared in Squibb Patient Educational Video – 1989
Sigma Theta Tau National Honor Society of Nursing 1984 – present
Florida Nurse's Association 1986 - present, Secretary of Local Chapter – 1989
HOBBIES
Photography
Bike riding
Scrapbooking
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