Manager with * Years’ Experience in Project Management, Operational Strategy, Information Technology and Strong Skills in Web Development, Business Development, & Leadership.

ADVENTUROUS ● IMAGINATIVE ● TENACIOUS ● PERSUASIVE

SUMMARY OF QUALIFICATIONS

• IT executive with experience in ecommerce and other technology firms coupled with masters in information systems (MIS), and BS in technical management.

• Solid business and project management acumen involved in strategic planning, resource allocation and coordination, leadership techniques, and methods to improve operational performance.

• Excellent communication skills to effectively convey complex technical and business information to audiences from diverse backgrounds resulting in improved client decision making.

• Strong research and analytical skills to evaluate relative strengths and weaknesses of alternative conclusions in order to select most appropriate solution.

TECHNICAL SKILLS

• SOFTWARE: MICROSOFT OFFICE SUITE, ORACLE, PEOPLESOFT, MICROSOFT PROJECT, ADOBE PHOTOSHOP, SKYPE, LIVE MEETING

• LANGUAGES: JOOMLA, HTML, AND CSS

• OPERATING SYSTEMS: WIN2K, WIN XP, WIN 7

• HARDWARE: ALL BASIC COMPUTER HARDWARE, CORE AND PERIPHERAL, ABILITY TO BUILD, SETUP, AND INSTALL

• NETWORKS: ROUTERS, HUBS, WIRED NETWORKING, SMALL WIRELESS NETWORKING

PROFESSIONAL EXPERIENCE

INFORMATION TECHNOLOGY & PROJECT MANAGER August 2008 – Present

VERONIQUE’S CLOSET Brookhaven, PA

• Managed human resources, marketing, business development, client relations, project management, fiscal responsibility, and business operations.

• Major participant in business development; led merger of 2 retail stores and event consulting business that resulted in enhanced sales, 6% increase in productivity, and 20% profit growth within 60 days.

• First point of contact for distributors, wholesalers, retailers, partners, and vendors; building relationships which resulted in negotiated cost reductions and increased company exposure.

• Provided daily reports to upper management; recorded payments, shipments, sales, returns, sales forecasts, and any applicable issues with resolutions

• Led projects to improve operational metrics in capturing customer orders resulting in 98% reduction in order errors; completed project ahead of schedule and within budget.

• Assisted in corporate website development and managed website maintenance and troubleshooting including daily updates, saving up to $5,000.

• Generated daily, weekly, and monthly reports to keep CEO aware of the ongoing business development.

• Handled escalated customer service issues and provided customer service training to employees of e-commerce store serving customers nationwide.

INFORMATION TECH & BUSINESS DEVELOPMENT MANAGER July 2002 – Present

AFTERMARKET INCEPTION COMPUTERS Brookhaven, PA

• Recruited, hired, managed, and motivated team of 10 technicians, sales staff, and administrative personnel utilizing intellectual and social leadership style.

• Managed human resources, marketing, business development, client relations, project management, fiscal responsibility, and business operations.

• Initiated, implemented, and monitored plan activities to keep projects running smoothly and within deadline.

• Provided regular status and employee reports to upper management; conducted meetings to review operational and risk management procedures and review of upcoming projects

• Developed and managed full life cycle projects to fulfill strategic business and organizational goals including revenue enhancement and cost containment.

• Guided projects to create and update training databases to keep employee up-to-date on company evolution and progress.

• Streamlined computer configuration tiers to follow base plans and processes which improved consistency and inventory control by reducing costs by $250 and reducing build time by 1 day for each computer built.

• Offered performance incentives, coaching, and training to employees to boost employee morale, confidence, and productivity leading to improved employee retention rates, customer satisfaction, and increased client referrals.

• Facilitated training in hardware and software procedures, customer service relations, store processes, and sales systems to approximately 50 information technology technicians resulting in improved product knowledge, customer service, handling times, and customer retention.

• Traveled to customer locations to evaluate, manage, and maintain computers, printers, networks, and software to eliminate vulnerabilities.

IT SPECIALIST September 2006 – July 2007

IRON MOUNTAIN

• Obtained and tracked customer information to prepare accurate management reports thus increasing efficiency, lowering call handling time, and improving customer service and retention.

• Analyzed issues and defined solutions via email to customer technical problems and provided telephone technical support to evaluate issues and assist in downloading files, backing up networks, and restoring computers networks to approximately 140,000 end users.

• Installed, uninstalled, tested, configured, and maintained computer and network backup software on approximately 4,320 machines.

• Created training manuals and facilitated employees on how to run backups, restores, and installations of vaults and servers, which increased productivity and customer retention.

EDUCATION

MASTERS IN PUBLIC ADMINISTRATION Expected Graduation 2012

MASTERS IN INFORMATION SYSTEMS 2010

KELLER GRADUATE SCHOOL OF MANAGEMENT Houston, TX

BACHELOR OF SCIENCE – TECHNICAL MANAGEMENT 2008

DEVRY UNIVERSITY Houston, TX

SELECTED PROFESSIONAL DEVELOPMENT & ASSOCIATION

• PMI Member and Member of the Delaware Valley Chapter PMI

• Business Building and Development Classes, Small Business Administration, 2011

• Joomla and CSS, Luis Posselt with Internet Teachings, 2011

• Member, Urban League of Philadelphia

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