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Senior Manager

Location:
Denver, CO, 80108
Salary:
>$145,000
Posted:
January 14, 2012

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Resume:

David R. Beard

**** ***** ***

Castle Rock, CO **108

SUMMARY OF QUALIFICATIONS

Professional Manager with strong negotiation background. Creative problem -solving capability enhanced by intense exposure to compliance and regulatory issues of highly respected nation transportation manufacturing and service companies. Adept in recognizing and focusing on strategic opportunities, defining direction, identifying required resources, controlling risks and cost. Strong analytical, presentation and senior level interaction skills

PROFESSIONAL EXPERIENCE

Nissan Motor Corporation, Gardena, CA

DISTRICT OPERATIONS MANAGER {INFINITI DIVISION, WESTERN REGION 06/99-PRESENT Acted as primary contact for major metropolitan or non-metropolitan district(s) dealerships to elevate the brand and to achieve corporate sales objectives related to wholesale of vehicles, parts & accessories, and service contracts; and to achieve market representation objectives. Supports dealers in achieving their retail sales and customer handling objectives. Analyzed & dealer operations, identifies areas in need of improvement, makes recommendations for corrections of problems and coordinates implementation of solutions. Contributes to building brand value and achieving enduring profitable growth.

Training and process improvement review.

FIXED OPERATION CONSULTANT {NISSAN DIVISION, CHICAGO DISTRICT 12/97-06/99}Conducted service process improvement in largest Nissan District in North America. Oversaw staff, which reviewed warranty operations, customer retention processes, and monitor & mediate consumer affair issues. Improved market sales penetration 2.8% in 1st 12 months.

AUDIT/ANALYST {NISSAN & INFINITI DIVISION 09/95-12/97}Oversee & conduct financial, operational and warranty staff audits. Evaluate procedures & controls, developing recommendations for service improvement when necessary. Reduced warranty costs 9.5% in 24-month period through implementation of dealership certification program Improved departmental profitability 10.9% through process review of corporate policies & procedures.

AutoSpec, Inc., Houston, TX 02/94-07/95

GENERAL MANAGER/OPERATIONS DIRECTOR {CO-FOUNDER}Responsible for raising over $1.1M in funds through private placement for start up and expansion. Responsible for P&L, growth projection and public relations. Development of in house and field database links and communications. Total growth of over 30% 1st 12 months with revenue increases of 127% of projected budget.

Hertz Corporation, Houston, TX 09/89-02/94

DIVISION MANAGER-WARRANTY OPERATIONS Supervised staff of 3 managers and 27 personnel. Developed and maintained database operation for processing of fleet warranty claims. Reduced manufacturer warranty claim rejections rate for 13% to 1%. Received “Q1” Award from Ford Motor Company Body and Assembly Division for Warranty reduction and product improvement. Increased warranty collections from $300K to $1.4 MM average per month in 60-month tenure. Reduced processing headcount 10% & operating budget 5%. Average fleet responsibility over 220,000 units with 135 service operations.

Ford Motor Company, Dearborn, MI 09/89

FINANCIAL ANALYST-TEST OPERATIONS & ENGINEERING SERVICES Worked closely with Governmental Relations Office, Colorado Board of Health, California Air Resources Board, EPA and other agencies as community engineering liaison. Developed and participated in Service Managers “Roundtable“ groups for new product introductions. Responsible for monitoring of legislative actions for high altitude emission programs. Participated in lobbying activities on a local/regional/national levels as advisor on engineering issues.

EDUCATION

1980-1986-Regis University Denver, CO

B.S., Business Administration/Computer Science-With Honors.

2008-2010-California State University Dominguez Hills

Mediation & Negotiation Certificate



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