Kiana Hopkins

**** *. ******** **

Chicago Illinois, 60651

rn26vi@r.postjobfree.com

773-***-**** (H)773-***-****(C)

Objective: To obtain a challenging position utilizing abilities developed through my experience and education, with the opportunity for professional growth based on my performance.

Education:

2010-Present Argosy University

2003-2004 College Office of Technology

Experience:

2010-Present The Office Chicago, Illinois

(Receptionist)

.Answering visitors' inquiries about a company and its products or services.

.Directing visitors to their destinations, sorting and handing out mail answering incoming calls on multi-line telephones.

.Setting appointments, filing, records keeping, keyboarding/data entry and performing a variety of other office tasks, such as faxing or emailing.

2005-2009 John H.Stroger Hospital Chicago, Illinois

(Ward Clerk)

.Greeted people at the counter, answer questions, direct visitors to patients' rooms, answers telephone and communicates messages appropriately and in a timely manner.

.Responsible for keeping track of all necessary paperwork, complying with HIPAA rules for medical record privacy and filing paperwork so that it can be found and reference later.

.Performed clerical duties related to admission, discharge, and transfer of each patient, also procedures and examination or sending specimens to the laboratory.

2001-2005 Sear's Auto Chicago,Illinois

(Customer Service/Sales Associate)

.Ensured that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer.

.Maintained solid product knowledge and all other aspects of customer service, received inbound call and response in a timely, accurate manner.

.Maintained an awareness of all promotions and advertisements,and

Assist in floor moves, merchandising, display merchandise.

Skills:

Medical Manager

Microsoft word, Access, Excel and Power-Point

Medical Terminology

Medical Law and Ethics

Insurance Billing