KAWALDEEP SANDHU

New Jersey, USA

: 704-***-****

: rn05h3@r.postjobfree.com

Job Summary and Core Competencies:

ISTQB Certified QA/Test Coordinator/Manager with 8 years of strong IT experience in Software Testing

Currently working as a Test Manager at Client’s place Pearson Education, NJ, USA

Have working experience with fortune 500 software enterprises such as Lowe’s Companies Inc. and Pearson Education

Gigantic experience and knowledge in Retail, E-commerce, Publishing and knowledge of Accounting, Finance & Banking domains

Around 3 years of extensive US working experience as Testing Coordinator/Manager, Business Analyst (BA) at different Client’s places in USA

Experience in testing of client/server and web-based applications (web-sites and portal testing) with Manual and Automation testing approaches

Wide experience of UAT coordination and Test Management in Lowe’s Services Platform Program projects at Client’s place, Lowe’s Companies Inc, Mooresville, NC, USA

Proficient in BPM (Business Process Modeling) and BPT (Business Process Testing) strategy

Expertise in all kinds of Black Box testing techniques and testing methodologies

Working experience in Agile methodology, V model, Waterfall model and Spiral model

Expertise in design, review and execution of Test Strategy, Test Plan, Test Cases and Scenarios from BRD & Use Cases

Well experience in Client Management, Vendor Management & Team Management in onsite-offshore delivery model

Expertise in eliciting system requirements, documenting requirements, defining business processes, and identifying risks based on functionality, workflow and business rules.

Expertise on Bug tracking tools: Test Director, Quality Center, JIRA

Involvement in rigorous testing of applications pertaining to Retail and Publishing domain

Involved in Defect management and Bug Reporting using bug-tracking tools for business software’s and web applications while playing the role of Defect Prevention Analyst (DPA)

Well acquainted with complete Software Test Life Cycle (STLC) and exposure of all stages of Software Development Life Cycle (SDLC) and Defect Life Cycle

Exceptional ability to maintain and build client relationships, interact one on one with clients, business stakeholders and converse with all facets in the clients organization

Excellent problem solving skills with a strong technical background and good interpersonal skills

Quick learner and excellent team player having ability to meet tight deadlines and work under pressure

Proven ability to work efficiently in both independent and team environments

Professional Achievements and Awards:

“Certificate of Excellence” from Lowes Testing Center

“Certificate of Excellence” Award from HCL Lowes Testing Center.

“Best Performance” Award from HCL Technologies for Quarter Jul 05 – Sept 05

Professional Experience:

Working for HCL Technologies, Noida as Test Lead since July 2005 till date

Worked for Gnix Infosoft, Noida as Member QA Group from Mar 2004 - Apr 2005

Worked for HCL Technologies, Gurgaon as Trainee since Jan 2003 – Jul 2003

Technical Skills:

Testing Tools Winrunner, QTP

Operating System MS-DOS, Windows, Unix

Databases Oracle 8i, MS-SQL Server, Sybase

MS-Package MS-Office

Version Control Tools PVCS, CVS, Star Team

Bug Reporting Tools Test Director, Quality Center, JIRA

Projects Undertaken:

Project Name CIF-BPEL 2.0

Client Pearson Technologies, USA

Role Test Manager

Team Size 5

Duration May 12 – till date

Details:

The contract Information Form process automates and replaces the paper based Contract management workflow in place. The contracts are basically the agreement outlining the terms and condition of services provided by the Authors contributing content. The CIF version 1.0 went live in the Q2 of 2011 integrating with the Publishing Control Systems and Contract Work Log systems.

Responsibilities and Achievements:

Responsible for planning and managing the QA activities of 3 integrated projects

Conduct End-to-End Analysis of all Business and System/Application Changes to determine the most effective Test Strategy/Approach in accordance with internal SDLC processes.

Managing overall Release Test efforts across Test Leads and onshore/offshore Test Analysts

Report and communicate status/risks/etc. directly to Director/VP-level and appropriate Project Management

Manage the reporting of periodic QA Status Reports and QA Testing and Financial Metrics to Senior Leadership

Assess Defect impact on Test Deliverable(s) and Schedule to proactively determine the contingencies

Also responsible for Assuring alignment of strategic quality initiatives with corporate goals and scorecards

Project Name Higher Education Workflow Rewrite (HEWR)

Client Pearson Technologies, USA

Role Test Manager

Team Size 25

Duration Jul 11 – Apr12

Details:

The HEWR program is aimed at implementing editorial and production workflows for Pearson Education to achieve significant savings through standardized processes, tools and integrated systems.

Responsibilities and Achievements:

Responsible for planning and facilitating QA activities of 7 integrated projects

Implemented streamline communication between client and offshore QA team

Ensuring complete compliance in terms of quality and timely delivery of all QA artifacts

Implemented a seamless communication process for daily QA status to all project stakeholders in the form of various reports as: Daily QA Status Report, Daily Test Velocity report, Test Summary reports, Testing status report, Traceability metrics, and Build Planning

Successfully managed escalations, communications & coordination between client, development teams and QA teams

Responsible for implementing and streamlining QA methodologies and processes across various on-going projects

Project Name Lowe’s Testing Centre-Services Platform (Release4)

Client Lowe’s Companies Inc, USA

Role UAT Coordinator

Team Size 80 Business Users

Duration Oct 10 – May 11

Details:

LTC- Services Platform program is aimed to provide complete solutions to meet evolving customer needs and proactively manage the customer experience

Responsibilities and Achievements:

Responsible for planning and facilitating User Acceptance Testing of 11 integrated projects with a team of 80 Business Leads and Users

Implemented a holistic E2E test approach to test 11 integrated projects in UAT and connect 11 business teams for single UAT execution

Assisted the Business Leads and Users in creating a pool of UAT test cases and implementing the UAT test approach for Sterling DOM implementation

Responsible for maintaining Share-point for all UAT related documentation and Creating various reports as: Project Status Report, Test Summary reports, Testing status report, Traceability metrics, User Schedule planning and Build Planning

Presented UAT kick-off presentation, Trained the business users for applications (Sterling, UNIX, Seibel, PeopleSoft-Finance) to be tested and on usage of Quality Center

Prepared business flow diagrams for the E2E business scenarios

Project Status Reporting to all Business Owners, Users, stakeholders and PMOs

Single Point of contact for all UAT activities

Managed communications & coordination between Business & multi vendor IT teams

Handled UAT defect resolution process with the IT teams

Assisted the Business team at every step during UAT execution

Project Name Lowe’s Testing Centre-Services Platform (Release2)

Client Lowe’s Inc, USA

Role Regression Test Manager

Team Size 12

Duration Jan 10 – Sep 10

Details:

LTC- Services Platform program is aimed to provide complete solutions to meet evolving customer needs and proactively manage the customer experience

Responsibilities and Achievements:

Added value to the Services Platform program by implementing Business Process Testing strategy for enterprise level Regression testing of the program

Implemented an Independent Verification and Validation method for Regression testing by ensuring an unbiased testing approach and reduced the overall cost of the program by $1 million

Added value to the project by effective cost utilization by ramping up and ramping down the resources according to the need and situation of the project

Costing, Estimation and Budgeting of the project

Project Status Reporting to all stakeholders and PMOs

Handling Risk and Contingency Management

Managing Communication with client and escalations

Assisted the team with testing artifacts and deliveries

Team and resource management

Project Name Lowes Testing Centre-Credit Expansion

Client Lowes Inc, USA

Role Test Lead/ Test Manager

Team Size 15

Duration Aug 08 – Jan 10

Details:

LTC- Credit Expansion - New Credit Offerings is a development project involving testing in its full lifecycle. The Client rolled out 2 co-branded credit cards in the market for boosting its sales. The project had 2 parts – the store side and the Application itself.

Responsibilities and Achievements:

Responsible for leading and managing the Offshore team for $4.5M program

Preparation of Test Plan and Test Strategy for System Integration testing and Regression testing

Managing the execution of SIT and Regression testing for timely delivery of high quality deliverables to meet the program goals.

Ensured smooth coordination and communication among teams in the multi vendor environment.

Reviewing Test Scenarios and Test cases and QTP Test scripts

Planned and executed automation of Regression test suite using QTP 9.0

Estimation and Re-estimation of Project for both Manual and Automation

Costing and Budgeting of the project

Monitoring and tracking team activities

Maintaining Metrics data for Quality Assurance Auditing

Project Status Reporting to client and all stakeholders

Managing Offshore/Onsite coordination, multi vendor and client coordination

Project Name Sales Force Automation (SFA) Higher Education

Client Pearson Technologies, USA

Role Test Lead/Functional Analyst

Team Size 5

Duration Nov 05 – Jul 08

Details:

Socrates application has two flavors, namely, Remote Application that is used by the Sales Reps in the field having both the application and the database locally on the Laptops, and a Network Application that is used by Administrators where they connect to the Network database directly.

Responsibilities:

Involved in Onshore QA Cycle and Functional Analysis for SFA-HE releases at Client place (Pearson Education, New Jersey, USA)

Interfacing with the technical team to translate the gathered knowledge into development of the envisaged applications.

Coordination between Business, Client and Offshore team

Review of Test Scenarios and Test Cases

Involved in Deployment, Build Process of databases on Servers

Involved in Interface Testing, Database Testing, Integration Testing and Regression Testing

Detecting and tracking bugs to closure.

Involved in UAT Kick-off and Postmortem Meetings

Played the role of Defect Prevention Analyst (DPA). Performed Causal Analysis of Defects.

Extensively involved in mentoring the new team members

Project Name Pearson Asset Library Project (PALP)

Client Pearson Technologies, USA

Role Sr. QA/BA

Team Size 6

Duration Jul 05 – Oct 05

Details:

PAL-P is a web-based application used to manage Pearson digital assets. Currently PAL manages digital images used for creation of books known in PAL as “projects”. Application provides extensive search capabilities as well as usage-related pricing, metadata editing and image annotation. The application is customized and built on Opentext Livelink 9.5 software.

Daydream Education has a product series of Interactive Charts for several subjects meant to run on Interactive Whiteboards. The existing products in the series, namely Science, ICT and English, using Macromedia Flash as the technology for production.

Responsibilities:

Designing UAT Test Cases.

Executing the Test Cases, Regression Testing and Test Scripts at Offshore.

GUI testing for entire application and Functional Testing.

Bug Reporting and Bug Analysis

Involved in UAT Kick off and Postmortem Meeting

Project Name Day Dream – Interactive Charts

Client Pearson Education, USA

Role QA

Team Size 3

Duration Jan 05 – Apr 05

Details:

Daydream Education has a product series of Interactive Charts for several subjects meant to run on Interactive Whiteboards. The existing products in the series, namely Science, ICT and English, using Macromedia Flash as the technology for production.

Responsibilities:

Understanding the entire system.

Designing UAT Test Cases.

Executing the Test Cases, Regression Testing and Test Scripts at Offshore.

GUI testing for entire application and Functional Testing.

Bug Reporting and Bug Analysis

Project Name Stanford – Dosimetry Training Tool

Client Pearson Education, USA

Role QA

Team Size 4

Duration Mar 04 – Dec 04

Details:

Under this project a web based Dosimetry Training tool was developed to relieve Mentors of the task of developing and administering approximately 500-600 hours of didactic training to their Students. The tool consisted of up to 20-25 Course Modules. Each small course module in turn consisted of approximately 20 training sessions.

Responsibilities:

Understanding the entire system.

Executing the Test Cases, Regression Testing and System Testing

GUI testing for entire application and Functional Testing

Bug Reporting and Bug Analysis

Project Name Time Sheet Management System

Client In-House Project

Role QA/ Trainee

Team Size 4

Duration Jan 03 – Jul 03

Details:

This project was developed to help the employees of HCLT to keep record of the time spent doing various activities in a day’s work by daily making entries in their respective time sheets. It also helps the manager to keep track of the work done by his team members.

Responsibilities:

Participated in Requirement Analysis.

Executing the Test Cases, System Testing of the application

GUI testing for entire application and Functional Testing

Bug Reporting

Academic Qualification

MCA from Institute of Informatics and Management Sciences, Meerut, affiliated to U. P. Technical University, Lucknow.

B.Sc. (Hons.) Chemistry from Miranda House, Delhi University

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