REGINA JAFFE

**-** ****** ****** *** *B

Jamaica, NY 11435

Telephone: 646-***-**** e-mail:rlmlns@r.postjobfree.com

SUMMARY

Highly competent professional with over 18 years of telecommunications experience in project management, day to day operations and billing. Strong interpersonal skills and ability to manage projects in an efficient and detailed manner. Enterprising, resourceful and responsible with a strong work ethic.

PROFESSIONAL EXPERIENCE:

MORGAN STANLEY SMITH BARNEY, NEW YORK, NEW YORK 03/10-11/11

Thrupoint, Inc., Information Systems – Telecom Specialist

Responsible for Voice Telephony installations, moves, adds and changes for Branch and ISG offices.

Manage MACD and trouble tickets from opening to closure.

Perform remote trouble shooting and diagnostics.

Programming on the following traditional, IP PBX and VoIP: Avaya S-class 8330/8700, Avaya G3si, Avaya Prologix, Avaya Merlin /Legend and Siemens.

Supervision of MetroTech, Avaya and Telaid Technicians.

BANK OF NEW YORK MELLON, NEW YORK, NEW YORK

Asset Staffing, Information Systems – Telecom Specialist 11/08-12/09

Manage the Voice Help Desk, performing a variety of administrative duties, maintenance of employee records and scheduling work load for multiple Bank sites.

Manage 7 technicians that are responsible to resolve all voice repair issues.

Provide high-quality, first line analysis, including identification, escalation, referral and follow-up and resolution of all voice repair issues.

Check and verify that all invoices are properly approved, have supporting documentation and ensure that all materials have been received, using an in-house (Peregrine Asset Center) application.

Maintain a complete tracking system of all invoices and reconcilement activity and ensure that all issues are identified, reviewed and followed up in a timely manner.

Maintain a database for costs and departmental billing allocations.

Maintenance of an Aging Report for billing for Shared Technologies and other vendors.

Process invoices for telephone services group for timely payment.

Relationship Manager for Audio Conferencing vendors of the company.

Create and maintain account information for Audio Conferencing. Vendors used for audio conferencing needs are Verizon, Premier and AT&T.

FORTIS FINANCIAL, NEW YORK, NEW YORK

KGM, Information Systems – Telecom Specialist 10/07-01/08

Scheduled, coordinated all back office requirements included moves, adds and changes.

Call Accounting – updated database for the implementation of the Avotus system.

FREEHOLD ENTERPRISES INC. , NEW YORK, NEW YORK 8/06- Present

Vice President

Started a company which provides subsidized low income housing.

Responsible for the maintenance of all the financial and cash transactions of the business.

PRUDENTIAL FINANCIAL, INC., NEW YORK, NEW YORK

Associate Vice President, Information Systems 6/93-7/06

Coordination, scheduling and completion of all back office and trading floor requirements including order placement, moves, hardware/software changes, toll-free services, and on-site installation for the following systems: Nortel SL-100, Avaya G3si, Option 81C, IPC MX Trading Turrets, Octel Voice Mail, Dictaphone Prolog Recording Systems and Verint Recording Systems.

Managed the support of all voice communications for trading floors located in both New York and Boston consisting of 800+ positions utilizing IPC Tradenet MX turrets.

Managed 2 IPC technicians that performed day to day installations, moves and changes for the trading floor.

Coordinated the appropriation of all domestic and international private lines, T-1 circuits, hoot circuits, Northern Telecom SL-100 PBX dialtone lines and all Toll Free service.

Maintained a complete database for circuit tracking, controlling inventories, costs and departmental billing allocations.

Analyzed private line traffic and executed capacity planning measures resulting in circuit disconnects saving the firm $150,000 annually.

Managed the design and implementation of the database required to support the Northern Telecom SL-100 PBX, Octel Voice Messaging System, Automatic Call Distribution applications applications utilizing Northern Telecom Call Center Information System (CCMIS) software.

Troubleshot calls on a daily basis that came in thru the Help Desk System. Made sure calls are answered within the defined SLA to resolve issues and enter resolution into the system.

Maintained and implemented the ACD (Automatic Call Distribution) system and Symon Wallboard.

Implemented installs, moves, and changes for telecommunications and related equipment according to job order specifications.

Supervised 6 Nortel phone technicians on a day to day basis, provided trouble tickets and works orders that required moves, adds and changes for firm wide work.

EDUCATION:

Hofstra University, New York – BS in Business

Queensborough Community College, New York

TECHNICAL SKILLS:

PBX- Nortel SL-100, Option 81C - 10 plus years experience

PBX - Avaya G3si – 5 yrs experience

PBX - Avaya 8300/8700, Avaya Prologix and Merlin Legend – 2 years experience

Octel Voice Mail – Aria 350 & Aria 250 – 10 plus years experience

Asterisk Voice Mail – 1 year experience

Remedy Help Desk System – 5 years experience

Falcon Help Desk System – 1 year experience

Microsoft Office XP/Vista, Excel, Access, Word

Lotus Notes / Outlook

ProComm Plus

PeopleSoft Financials

Bilingual - Russian

Contact this candidate