Customer Service Training
Resume:
April Allen
***** *** ***** ***** ** #****
Laurel, Maryland 20708
******@*****.***
OJECTIVE
To obtain a position in your family which will offer a variety of challenges and responsibilities where my abilities and skills can be fully utilized.
QUALIFICATIONS
Worked in the customer service industry for over ten years.
Excellent verbal and written communication skills.
Background in psychology, criminal justice, and retail as well as, everyday interactions with the public reinforces ability to interact with all types of personalities and dispositions.
Able to set and meet deadlines.
Can identify with people from various backgrounds.
Focused, versatile, dependable, multi-task orientated, flexible, positive, emotionally stable, able to adapt effectively to challenging situations.
Well-developed skills in prioritizing, organization, decision-making and time management.
Strong interpersonal skills resulting in exceptional rapport with people. Proven success in initiating, promoting, and maintaining strong interpersonal relations.
Able to deal courteously, professionally, and tactfully with the general public in a variety of circumstances.
Excellent analytical skills with the ability to analyze situations accurately and effectively.
EDUCATION
200*-****-** Criminal Justice Credits, Prince Georges Community College
Criminal Justice Collegian 4.0 g.p.a.
199*-****-*** Credits toward B.S. in Psychology, Hampton University
EMPLOYMENT
1999- Bartender, TGI Fridays
Served food and made drinks for the patrons of TGI Fridays in Bowie.
Responsible for orientating and training new employees.
Ordering and maintaining the liquor and beer order.
Also part of the new store opening department, which included traveling to various locations nationwide to open new stores.
Responsible for the supervision of setting guidelines for new bartenders.
Organized various store activities, including the Annual Bartender Flair Competition, with more than three hundred guests.
Duties included hiring security, disc jockey, master of ceremony etc., obtaining sponsors, licenses designing uniforms, coordinating the days events, advertising, maintaining the schedule throughout the event, and sustaining a budget.
Implemented various training techniques as training coordinator.
Validated coach.
1995-1999 Head server, Bob Evans
In charge of training new servers.
Helped to maintain the ordering of food and beverages.
Implemented various training techniques as training coordinator.
Contact this candidate