Manager Customer Service
Resume:
Jessica L Woods
Roy, WA *8580
rkez0t@r.postjobfree.com
Objective:
An interesting position with a growing company
Experience:
U.P.S. Pacific, WA
Production/Operating Manager/Supervisor 06/2008 to Present
•
Planned and established work schedules, assignments and
production sequences to meet production goals.
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Recommended personnel actions such as hirings and promotions.
•
Recommended and implemented measures to motivate employees
and to improve production methods, equipment performance,
product quality and efficiency.
•
Was instrumental in the safe and efficient loading of up to 44 routes
per day.
•
Requisitioned materials, supplies, equipment parts and repair
services.
•
Trained and managed 15+ employees and achieved significant
improvements in their productivity.
•
Determined standards, budgets, production goals and rates, based
on company policies.
•
Enforced safety and sanitation regulations.
•
Supervised and managed 15+ employees in a union environment.
•
Read and analyzed charts, work orders, production schedules and
other records and reports, in order to determine production
requirements and to evaluate current production estimates and
outputs.
•
Set up and adjusted machines and equipment.
•
Successfully handled 44+ drivers and 15+ load line employees.
•
Maintained operations data such as time, production and cost
records and prepared management reports of production results.
•
Structured and maintained a safe and effective work environment.
•
Demonstrated equipment operations and work and safety
procedures to new employees and assigned employees to
experienced workers for training.
•
Conferred with management and subordinates to resolve worker
problems, complaints and grievances.
•
Calculated labor and equipment requirements and production
specifications, using standard formulas.
•
Conferred with other supervisors to coordinate operations and
activities within and between centers.
Jessica L Woods
Page 2
Premium Retail Services Roy, WA
WA state sales and training manager 08/2009 to Present
•
Was instrumental in meeting weekly sales goals for 3 very large
customers within Best buy, Walmart and Sears stores across WA
state.
•
Trained all store associates in product use and proper sales
techniques.
•
Represented company at trade association meetings to promote
products.
•
Responsibilities include maintaining our relationships between the 3
clients I represent, the stores that sell their product, and most
importantly the customer that purchases the products.
•
Responded to written and telephone requests for inventory or training
issues within my territory.
Western Metal Products, Inc Seattle, WA
Office Manager 06/2003 to 05/2009
•
Analyzed office operations and procedures, such as typing,
bookkeeping, preparation of payrolls, tax filings, flow of
correspondence, filing and the requisition of supplies all within an
aerospace environment.
•
Executed daily operations of customer service and daily work orders.
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Reviewed clerical and personnel records to ensure completeness,
accuracy and timeliness.
•
Prepared employee ratings and conducted employee benefit and
insurance programs.
•
Prepared organizational budget and monthly financial reports.
•
Was responsible for all accounts payable and accounts receivable.
Factory 2 U Federal Way, WA
Store key 05/1997 to 05/2003
Education:
Pierce College Puyallup, WA
Business 2003
References:
Available upon request
Contact this candidate