Charlene L. Gilliam*
Meeting me you will find a cheerful, dedicated, ethical individual with excellent people and communication skills, plus a demonstrated professional ability to manage subordinates. I am a quick learner, adaptable with the ability to exercise critical thinking, work independently, under deadline, with good communication skills, under sometimes stressful conditions, and thrive in a detail-oriented environment. I enjoy a fast-paced position with high levels of responsibility. My preferred area of responsibility is Human Resources and Employee Training, followed by Administration, Process Development, Accounting, and Auditing. Deadlines, special projects, problem solving, and innovative thinking motivate me.
PROFESSIONAL EXPERIENCE NARRATIVE:
Accounting / Human Resources / Administration:
Human Resources, encompassing Employee Benefits Acquisition and Administration, New Hire Orientation, Terminations, Cobra compliance, Workers Compensation, Safety / Loss Control, Short / Long Term Disability, FMLA, DOL Regulatory Compliance, and Employee Training. My additional skills include but are not limited to; A/P, A/R, P/R, P/R Taxes, Commissions, Nationwide Federal & State Sales Taxes, Bank and Ledger Reconciliation, Journal Entry, Financial Statements, Title Work, Collections, Customer Service and Supervision.
Bill Of Material management between Engineering and Manufacturing; Liaison between Parts Sales Dept., Production Control Dept., Materials Group, IT and the Accounting Dept; Inventory Control, Purchasing, Procedure Development, Supervision and Employee Training. Completed two fifths of the coursework required for CPIM certification.
Residential Loan Processing, Full Cycle Bookkeeping, Supervision, Investor Account Reconciliations and Loan Auditing for Investor Sales.
Full Cycle Bookkeeping for multiple Condominium and Single Family properties, Budgeting interface between Owners and Property Managers.
EDUCATION AND PROFESSIONAL TRAINING:
* The Dale Carnegie 12 week Signature Course, 8 weeks Leadership Training for Managers and Two Day High Impact Presentation courses, 2009.
* Graduate of Broadway Real Estate School 2006. Little Rock, Arkansas.
* Currently in the process of attaining my CPIM and CPM certifications. Little Rock, Arkansas.
* Graduate Gresham Union HS, 3.5 GPA. Gresham, Oregon
SOFTWARE APPLICATION EXPERIENCE:
• MS Office Suite 97 – 2010
• Accounting software; ADP, Great Plains, AccPac, QuickBooks
• Human Resource software, Benefits administration on-line account management applications, Accenture, Hire.com, HireRight and PeopleSoft
• Manufacturing; AS400, SAP, Made to Manage, Job Scope
• Real Estate software; Top Producer, Paragon, ARA, eAgentc, Pro Manage
*Member Society for Human Resource Management, 2009-2011
* Arkansas licensed, March 2006.
* Member: NAR, LRRA, CARMLS.
PROCESS IMPROVEMENT PROJECTS:
* 2009 created and implemented the “Payroll Master Census”, a database combining multiple sources of employee information into a single Excel workbook, expediting the flow of Human Resource, EE Benefits, Payroll and Accounting information.
* 2009 as a Dale Carnegie Leadership Project, I lead a team of employees (Executive through Hourly) revising the company Employee Handbook and associated forms for assisting with the management of staffing issues.
* 2008 developed electronic OCR scanning file storage system for employee record keeping for the Human Resource department, enabling required office consolidation, and faster processing of record retrieval saving $3,100.00 annually.
* 2007 completed in invoicing procedure converting the process to paperless, saving the Facilities department $16,500.00 annually.
DETAIL NARRATIVE OF PROFESSIONAL EXPERIENCE:
CAREER STAFFING SERVICES – N. Little Rock, Arkansas
Staffing Coordinator – September 2011 – Current
This industry was new to me and a challenge. I had been involved in recruiting as part of my prior HR responsibilities and found that as a full time position it is a very in depth and emotional process. I would begin my day reviewing our on-line application site and download qualified profiles for the positions I was currently working on, contact the candidates, perform telephone screenings, request resumes, send out questionnaires and appropriate testing, schedule in-person interviews, perform verifications and drug screenings. All of these functions require intense data entry, paperwork management, and time management skills. The most rewarding aspect was writing candidate profiles resulting in a placement, and the most challenging aspect was having to deliver “bad” news to candidates who were not selected. I also enjoyed the responsibility of writing and editing all company website and FaceBook advertisements
TREADWAY ELECTRIC COMPANY – Little Rock, Arkansas
Electrical Supply Company
Director of Human Resources – June 2009 – April 2010
In this position my responsibilities were management of all Employee Records, Benefits Administration, Regulatory Compliance, Loss Control and Training for their 150+ employee base located in 16 locations across Arkansas. Initially hired for the position of Asst. Controller / Dir. of Human Resources with a staff of 188 (the largest in company history), it became apparent that the Human Resources area needed fulltime attention. Therefore I became Treadway’s first dedicated person in this role. In summary I made the decisions required for the administration of all Employee Benefits and Property & Casualty insurance for the company. Obtaining vendor quotes for presentation to the Board of Directors, problem resolution and claims coordination for both Employee Benefits and Property & Casualty. Processing all employee master file changes, A/P reconciliations for Six different Employee Benefit programs, including Short and Long term disability claims processing, FMLA, COBRA and D.O.L reporting. The processing of Workers Compensation and Vehicle / Property Damage claims, safety compliance, training / certifications and recordkeeping requirements with our Property & Casualty carrier. Working closely with our Leadership Team I developed procedures for employee hiring, orientation, reviews, investigations and terminations. Revised and updated the Employee Handbook and developed appropriate “chain of command” reporting guidelines. I managed our AS 400 Employee Master file keeping time and payroll changes current for each employee. Provided guidance to the leadership and counseled employees on benefit rights and options, conducted disciplinary meetings and investigations with between supervisors and employees. As a mid level manager I was periodically asked to assist with employee supervision when the Executive Staff were out of the office.
HAWKER BEECHCRAFT CORPORATION – Little Rock, Arkansas
Aircraft Manufacturing Company
Sr. Administrative Assistant – Dec. 2006 to Jan. 2009
As a direct report to the EHS and Facilities Manager my responsibilities included: Management of our departments Accounts Payable based on Site Maintenance/Repair and Replacement demands. This function involves many types of MRO purchasing functions, to include SAP Purchase Requisitions to the purchasing department, On-line ordering through Bruckner and Office Max as well as purchases though Petty Cash and Check Requests. In addition, I was also responsible for the department Database Management, Vendor Work Authorizations, Invoice Research and Invoice Approvals. Management of the department “Task Line” data base, the dispatch internal customer requests for action. Online filing of Workers Compensations claims including injury data management. These responsibilities exercise critical thinking, the ability to work independently, under deadline, with good communication skills, under sometimes stressful conditions.
In addition, beginning in February of 2008 I also began assisting the Human Resource Department and Training Program Coordinator on an interim basis, which became permanent in June of the same year. My responsibilities included interim administrative support for all incoming VP and Director level employees during their on-boarding process. Scheduling interviews, recruiting, offers of employment, new employee on-boarding, manage employee morale event planning. Train employees on how to manage their on-line personnel and training records, conduct weekly 6.0 hour New Hire Orientation training, manpower data management for 1000 employees and other administrative support duties as assigned by the department Managers and the Technical Training Coordinator.
US NATURAL RESOURCES, INC. – Hot Springs, Arkansas
Lumber Equipment Manufacturer
Buyer / Materials Coordinator - Jan.1998 to Dec.2005
Reporting directly to the Division Administrator my responsibilities included Bill of Material auditing, scheduling, problem solving. Data control supervision of the Parts Sales, Production Control, and Materials Group. Inventory Control, Raw Material and Component Part Purchasing, Vendor liaison, Procedure Development, and Employee Training. Completed APICS Inventory Management & Control training in 2004 and two fifths of the coursework required for CPIM certification.
FUELMAN / GASCARD INC. – Carlsbad, California
Wholesale Petroleum Company
A/P Manager. - Aug.1995 to Mar.1997
Beginning this position as a clerk I quickly became promoted to a supervisory position and the Assistant to the Accounting Manager. This was an independent, high volume, A/P position producing weekly payables, above Six Million Dollars annually, involving nationwide, state and county fuel consumption auditing and sales tax reporting. Vendor statement reconciliations, daily A/R reconciliations, Billing, Customer Service, and special project assignments for the Manager of the Accounting Department.
STEEFEL, LEVITT AND WEISS, LAW FIRM – San Francisco, California
A/P Manager - May 1989 to Oct.1994
Processing all A/P transactions for 600+ vendors, statement reconciliations, check requests, expense reimbursements, petty-cash and supervision of one assistant.
CENTURY 21 MID-STATE REALTY – Salem, Oregon
Real Estate Sales and Property Management Firm
Office Manager - Jan.1986 to Sept.1989
As Office Mgr. approximately 80% of my time was devoted to F/C Bookkeeping for the Real Estate and Property Management divisions, 20% of my time involved HR for 7 staff employees and 12 Realtors.
MARINE CORPS EXCHANGE;KANEOHE BAY AIR BASE – Kailua, Hawaii
Government Accounting Office
Accounting Clerk - July.1981 to Oct.1985
A/P, Reconciliations and P/R for 950 employees quarterly and annual P/R tax reporting.
SALEM MASONRY INC. – Salem, Oregon
Building Supply Retailer
A/R Clerk - Feb.1979 to April 1981
Daily reconciliation of Cash Sales, Billing, Credit Checks, Collections, Customer Service.
DORMAN'S INC. – Carlsbad, California
Automotive Parts Retailer
Secretary - April 1977 to Oct.1978
Processing daily cash sales from the Service Dept. and Inside Counter Sales, Customer Service and assisting the Store Manager as directed.
FRED MEYER INC.
Major West Coast Retailer-similar to Walmart
Retail Clerk / Dept. Shift Manager (Part Time while in school) April 1975 to February 1977
Beginning as a cashier I was promoted within six months to a Shift Manager, my responsibilities included Employee Supervision and Scheduling, Customer Service, Theft Management, Department Opening / Closing occasionally assisting with Cashiering, Floor Sets and Inventory Restocking.
Personal and professional references available upon request.