Customer Service Representative

BRITTANY RAMSEY

*** ***** **** ******

Newark, N.J. 07103

E-MAIL: ***************@*****.***

Home: 862-***-****/ Cell: 973-***-****

OBJECTIVE: To obtain a position in which I can utilize my administrative and/or customer service skills

EDUCATION:

Pc Age Career Institute-Newark, N.J.

Patient Care Technician-Diploma

Bernie L. Edmondson- East Orange, N.J.

High School Diploma

SUMMARY OF QUALIFICATIONS:

Exceptionally organized. Excellent written and communication skills. 55-60 wpm. Knowledge of Microsoft Office. Assisted with management and training of new employees. Experienced with collections/outbound calling; as well as bookkeeping and inventory. Works well in fast pace environment, quick learner, multi-tasker.

WORK EXPERIENCE:

06/08- 08/09: Almar Party Rentals-Irvington, N.J.

Position: Front Desk Receptionist

-Answered up to six phone lines, greeted walk-ins

-Processed orders received via fax, email and phone

-Documented /distributed messages/ mail/received packages

-Handled cash and credit card payments

02/06-1/08: Horizon Blue Cross Blue Shield- Newark, N.J.

Position: Member Service Representative/ Billing Specialist

-Answered 60-70 calls daily from members

-Updated and maintained insurance plans/billing accounts

-Assisted with questions/ concerns related to billing and enrollment issues

-Handled incoming and outgoing correspondences

-Handled numerous aged report/issued refunds

-Provided exceptional customer service

02/02–02/06: 1-800-Tow-Truck- Newark, N.J.

Position: Customer Service Representative/Dispatcher

-Answered 50-60 calls daily from stranded motorist

-Located and dispatched drivers to motorist

-Up sold services for profit /processed payments

-Light Sales, promoted prepaid tow cards

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