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Sales Customer Service

Dallas, Texas, United States
May 22, 2012
Contact Info:

Kristen Bruton
**** ***** ***** **.
Garland, Texas 75040
Phone: (972)-***-****


• High proficiency: Microsoft Office suite, Wordpress CMS, Photoshop
• Excellent writing, proofreading, editing, and formatting skills
• Strong knowledge of social media
• Basic understanding of HTML
• Avid learner

Texas Tech University: Lubbock, Texas
Bachelors of Business Administration, August 2010
• Dual Degree in Management and Marketing

Professional Experience
Macy’s November 2011-February 2012
Sales Associate
• Regularly meet and surpass sales goals
• Work the sales floor and utilize my communication and interpersonal skills to
effectively provide customer service
• Work recovery around the store to ensure merchandise is put back into its
proper place
• Complete customer transactions at the register
• Greet and assist customers with their needs
Creator/Owner/Writer Aug 2011-present
• Write daily blog entries for the website
• Responsible for maintaining the site
• Develop strategic plans for future expansion
• Manage the social media properties for the website
• Market the website through search engine optimization practices
• Research and obtain information for future posts
• Troubleshoot any technical issues
• Manage and moderate comments
• Communicate directly with the website’s audience
Impressions Marketing October 2010-July 2011
Marketing Associate
• Assisted in sales calls and provided input to customers
• Maintained and organized the customer database
• Managed the company’s social media properties
• Coordinated and assisted in direct and email marketing campaigns to acquire
new customers
• Conducted research of potential clients to contact regarding our services
Comic Book Craze June 2007-2009 (seasonal)
Sales Associate
• Complete customer transactions at the register
• Managed and organized the store’s inventory
• Assembled and organized promotional displays
Training and Development
• Forum for Leadership Excellence: participated in leadership development
activities with fellow student leaders
• Hispanic Scholarship Fund: tasked with recruiting and retaining
underrepresented groups at Texas Tech University
• Marketing Proposal Project: created a full marketing proposal for The Lubbock
Wine Festival
• Company simulation: gained an understanding of the daily workings of a
company and the necessary components it needs to operate