Beatrice S. Hess rhkayq@r.postjobfree.com

804-***-****

PROFESSIONAL PROFILE

Dedicated to the medical profession with over twelve years experience, I have developed extensive experience in registration of surgeries, inpatient and outpatient admissions procedures, insurance verifications, and 3rd party payers issues. Strengths include knowledge and experience in customer service. Extensive understanding of Life and Health Insurance products have proven to be an asset within career. Company assets possessed include excellent interpersonal, organizational and communication skills. Being motivated, hardworking, efficient, creative, and strong problem-solving skills are some of my qualities. Completing the required education for Virginia Private Investigation and Security with Virginia DCJS licenses are recent accomplishments.

EDUCATION and CERTIFICATION

Graduated 1990

Walkersville High School, Walkersville, MD High school Diploma

Both courses completed 2004 -2005

Bryant and Stratton College, Richmond, VA Certification Medical Billing

Bryant and Stratton College, Richmond, VA Certification Medical Coding

Obtained 2009 and Current

Virginia State Life and Health Insurance License

July 2011

VA State Licensed for Private Investigation, Private Security and Firearm

EXPERIENCE

Self Employed 2011- present

Field Inspector

Perform mortgage inspections on properties;Perform Insurance Loss evaluations; Verify occupancy and property condition; Take substantiating photos of the properties; Conduct interior and exterior inspections on vacant properties; Evaluate and report damage(s) to the inspected property; Ensure quality and accuracy in the reporting of all pertinent details of the property; Represent the company and the company’s clients with respect and integrity; Leave / Post call back cards for delinquency interview inspections; Determine preservation needs for the property; Complete inspection work order forms and return within requested time line. Reading and understanding construction scopes.

MCV/ VCU Health Systems, Richmond, VA 2000 to 2011

Patient Services Rep III

Greet patient, answer phones, verify registration, verify appointments, and maintain organization of patient charts,; Collection of co-pays from patients as determined by health plan benefits.; Data entry of registration and scheduling data to ensure information entered timely, complete and accurate; Interpret procedure and diagnosis as indicated by physician to complete encounter form according to coding regulatory procedures.; Prepare, obtain referrals and/ or authorization as required for treatments according to health plans.; Communicate health benefits and health plan authorization requirements to patients and providers.; Interpret and enter orders and diagnosis by physician for labs to be drawn during outpatient visits; Some basic financial screening, worked with financial counselor in assessing ability of patients to make payments.

MCV/ VCU Health Systems, Richmond, VA 1998 to 2000

CNA/ Patient Care Technician

Assist with patients’ activities of daily living; Work with RN in patient care; Monitoring, vital signs; Input /output and documentation ; Transfer and mobility skills; Transporting patients; Skin, bowel, and bladder programs; Patient feeding programs; Maintain a clean, safe environment for patient

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