Customer Service Office Staff

Cory S. Richardson

***** **** *** *** *******, TX 78258 ****.***********@*****.*** 210-***-****

SUMMARY SECTION

Highly motivated recent college graduate with a degree in communications and extensive volunteer and service experience. Strong verbal, listening and written skills. Comfortable in interacting with people in all situations. Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve exceptional results. Committed to quality and excellence.

KEY STRENGTHS

Communication Skills Flexibility and Adaptability Positive Attitude

Leadership Strong Work Ethic Honesty and Integrity

Service to others

Dedication Attention to details

Customer Focus Interpersonal Skills

Stability and dependability

EXPERIENCE

Law Offices of Alan Brown, San Antonio, TX 2007 - 2010

Office Staff/Clerk

• Received and filed documents and vital records; maintains all files for multiple attorneys.

• Answered the telephone, responded to questions regarding court documents from clients, other governmental agencies and the general public.

• Worked at front desk answering questions and performed tasks related to the receipt, review and processing of official documents.

• Conducted record searches for background checks at the request of the public.

• Opened mail, prioritizes requests and then files requests with appropriate staff/entities.

• Calculated charges clients and followed up with past-due accounts into accounting system.

• Ensures that necessary documents are included in all case files to support the efficiency of the attorney of record.

Other Work Experience

Wild West, Lubbock TX Spring 2007

Bar-Back & Security

• Ensured patron safety and responded to emergency situations

• Managed bar stock on a day to day basis

Joe’s Marina and Resort, Medina Lake, TX Summer 2005

Summer Staff

• Provided customer service in various areas of the resort and marina.

EDUCATION

Texas Tech University, Lubbock, TX

Bachelor of Arts, Communication

Degree Conferred – August 2011

ACTIVITIES

• Delta Tau Delta Fraternity

• Inter-Fraternal Community Service

• Texas Tech Intermural Sports Program

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