SUMMARY

*+ years professional experience in order management, customer service, traffic, sales support, finance, and import/export. Ability to research, analyze, recommend, and implement new ideas. Strong organization and prioritization skills. Demonstrated ability to meet revenue generating deadlines. Excellent problem solving and analytical skills with dedicated follow through. Proactive team player with ability to work independently, cross-functionally and collaboratively. Effective interpersonal skills, flexible, and positive attitude.

PROFESSIONAL EXPERIENCE

EGENERA, INC., Marlborough, MA

Traffic/Sales Order Administrator 2002-2009

Entered customer sales orders for product, evaluations and service worldwide. Collaborated with manufacturing, engineering, production planning, product marketing, sales, and finance to verify accuracy of order configuration and resolve order issues. Generated daily traffic requirements for a remote manufacturing location based on customer requirements and revenue recognition criteria. Prepared order acknowledgements, confirmations, and invoices for orders and service. Coordinated RMA’s for evaluation units.

• Entered orders in a timely manner, assuring accuracy of content and meeting customer needs 95% of time.

• Ensured remote manufacturing facility received daily routings for domestic and international customer orders including providing the necessary export documentation for international customer 100% of time.

• Managed evaluation process so account managers would sell or return evaluation units within time frames defined on customer contracts.

• Communicated with customers providing order status, proof of delivery and resolution to problem shipments.

• Shortened the service contract renewal process by 50% by providing analytical and data entry support for the newly implemented Oracle Service Module.

LUCENT TECHNOLOGIES Marlborough, MA

Sales Support Analyst 1999-2001

Supported the Product Management Group with revenue reporting, customer sales history, and Access database administration.

• Reported customer sales from order shipment to revenue recognition to receivables. Researching discrepancies and resolving differences.

• Updated Oracle database with customer history information for the purposes of regional, product, revenue reporting.

• Maintained the Access database used for product management forecasting and history.

COMPAQ COMPUTER/DIGITAL EQUIPMENT Maynard, MA

Business Systems Specialist 1996-1998

Supported the Commodity Management Group with its yearly contract negotiations and system support.

• Systemically supported the negotiation process. Developed ad-hoc reports that resulted in more powerful negotiations and minimized processing time by 30%

• Developed and generated reports for the quarterly standard setting process, providing the business with the dollar impact of pricing changes.

• Trained managers in reporting tools that accessed data sources resulting in self-sufficiency and increased productivity.

COMPAQ COMPUTER/DIGITAL EQUIPMENT Maynard, MA

Materials Analyst 1988-1996

Provided a wide range of analytical support for demand planning, customer service, and purchasing in the materials organization. Supported the reporting needs of management, achieving budgeted operational metrics of the organization.

• Presented monthly changes in forecasts and their relationships to customer orders, summarizing the data the data for demand planners.

• Reviewed product forecast data and provided reports containing comparisons to corporate build plans, strategic forecasts, changes in product content, and pricing impacts. Information was used for supporting business activities such as plant to plant reconciliation’s, yearly budget setting processes, and annual contract negotiations.

• Assimilated critical data for manufacturing sites that were either closed or sold. Determine risk, exposure and value of assets for the re-distribution of inventory.

• Coordinated the installation and training of desktop computers for the organization.

ADDITIONAL SKILLS

• Expert in Microsoft Excel and Access applications and PC experience

• Oracle E-Business Suite 11i (Order Management, Configurator, and Service Contracts)

EDUCATION

• Algonquin Regional High School – Diploma

• Worcester State College – Incomplete

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