Restaurant Manager
Resume:
JARVIN LUCAS
SAN ANTONIO, Texas 78240
Phone: 210-***-****
Cell: 210-***-****
E-Mail: ******.*****@*****.***
Executive Summary
Talented and skilled Operation Manager, skilled in all aspects of restaurant
management with emphasis in training and sales building. Proven ability to cut costs
while offering great customer service.
Core Qualifications
• Consistently meet goals • Communication skills
• Staff development and training • Hard worker
• Labor cost controls • Customer Relations
Professional Experience
October 2009 to Jim's Restaurants
October 2011
San Antonio, TX
Associate Manager
June 2007 to October 2009
• Responsible for 6% increase in sales while decreasing labor by 3% annually for the past two years.
• Recruited, hired, trained, and supervised more than 30 employees in a restaurant with $2 million in annual sales.
• Responsible for the audit and deposit of the store's revenue.
• Oversaw the entire restaurant; assisting with quality production of product, in addition to providing excellent customer service.
• Governed the store in the absence of the general manager; including but not limited to the supervision of assistant managers, paperwork, audit of inventory, the ordering of supplies, and employee schedules.
• Increased profits by developing, initiating, and managing server ad-ons.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
Landry's Seafood House
San Antonio, TX
Head Certified Server Trainer
• Oversaw the orientation of all newly hired food servers.
• Trained servers in the techniques of customer service in fine dining, and ongoing lists of products available.
• Assisted managers with placing supply orders.
• Offered a high level of customer service.
• Maintained a $55 PPA; $20 over the store average.
March 2005 to Olive Garden
August 2008 San Antonio, TX
Server/ Server Trainer
May 1997 to February 1999
• Assisted in the testing, training, and retraining servers about the company's philosophy, and techniques of customer service.
• Offered a high level of customer service while producing the highest store LBW and add-on percentages.
Ultramar Diamond Shamrock Corporation
Corpus Christi, TX
Assistant Manager
• Responsible for the store in the absence of the store general manager.
• Made schedules for a 9 member staff.
• Responsible for increased fuel revenue as a result of offering an abundance of free flavored coffees per fill up program.
Education
August 1992 Texas A&M University - Kingsville
Kingsville, TX
Movement Therapy and Movement Education
Bachelor's Degree
Completed 84 hours of course work.
Minor field of study in Political Science.
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