LORI NICOLE BAGGETT

423-***-****

ranggh@r.postjobfree.com

OBJECTIVE

To obtain a position that will challenge my abilities and enhance my knowledge base.

EDUCATION

Northeast State Technical Community College

Associate of Applied Science in Office Systems Technology

Certificate for Secretary/Receptionist

WORK HISTORY

November 2010-June 2011 Crown Products Mobile, AL

Data Entry Clerk-Enter billing information and enter orders for customers

September 2008-October 2010 AT&T Johnson City, TN

Call Center -answered inbound calls regarding concerns or issues with customer’s cell phones and worked outbound where I would call customers to collect on past due balances. I worked with high risk accounts for six months and would call customers if there were any high charges on their bill and offer them a feature that would save them money.

February 2001-February 2005 TPI Corporation 423-***-**** Gray,TN

Customer Service Representative and Shipping Clerk. I handled the outbound shipments, billing, answering phones, filing, faxing, and talking to representatives with trucking industries. I handled all exports and China containers. Also, I entered the orders and spoke with customers about problems they may have about shipments or if they need to order merchandise.

SUMMARY OF QUALIFICATIONS

The computer programs I have worked with are Power Point, Excel, Lotus, Windows and Microsoft Office. Also, I have experience in data entry, filing, faxing, answering multi line phones, and I have profound multi tasking skills. While at Northeast State I obtained accreditation in medical terminology as well as ICD 9 coding.