Stephen Choisser

**** ********** ****

Richmond, Virginia 23225

ramc7d@r.postjobfree.com

804-***-****

Profile

Information Technology professional with a strong background in PC Systems Support, combining real world experience with the latest Microsoft and Cisco network training. Experiences are diverse and include:

PC, Peripheral, and Network Device Installation

Network and Desktop Troubleshooting

Help Desk Support

Project Management

OS and Applications Support

Domain Migration

Tech Refresh

Systems Development

Training / Presentation

Wiring

Incident Management

Selected Achievements

Domain Migration Project for Wellpoint where I manually migrated Anthem domain profiles to the Wellpoint domain by editing the registry, using Active Directory, Computer Manager and remote access.

Developed successful and popular Training and Help Desk Support program for Local Government Financial System (LGFS), the City of Richmond’s main frame accounting system.

Performed WAN/LAN/SAN support for ALPS and DuPont using MS Server 2000/2003 and XP Desktop Operating Systems on a variety of networks and platforms.

Developed and implemented key elements of conversion training program for migration from LGFS to the Advantage 2000 upgrade package from AMS.

Tech Refresh Team Lead for WellPoint, Inc. Davis Center Location replacing 800 systems.

Lead Setup Technician of onsite PC support for Entrée Computers. Accounts included two Fortune 500 companies.

Developed and implemented a PC based automated fueling system for Little Oil Company using dBase III+, Compaq PC’s and HP serial printers. Responsible for all project management, system purchases, installations, support, billing and training.

Provided Desktop Support for the department of General Services, City of Richmond.

Performed Network Administration for a 12 station NT 4.0 network at Café Communiqué. Also responsible for all installations, purchases, troubleshooting and oversight of outside contractors.

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Experience

IBM \ CDI, Corp. \ Capital One, Global Incident Management, Richmond, Virginia

Incident Manager, 5/10 – 2/11, Management of conference calls connecting technical support teams with each other and management, oversight of process for break fix projects involving network enterprise. Management of Service Manager ticketing process for high severity incidents and processing of Contingency Plans and Urgent Changes.

21st Century Networks, Dayton, Ohio

Network Installation Engineer (7/09 – Current) Part time Contract Engineer for Network Installations at various business’s in the greater Richmond area. Installation and testing of switches, routers, modems, wireless access points and POS systems, wiring, and support for Wayport network systems through 21st Century Networks who hold a national contract.

PlanIT Technical Services, Richmond Virginia

Desktop Support / Altiris Support (3/09 – 3/10) Contract technician through Northrop Grumman for Virginia Department of Information Technology. Responsibilities include Altiris healthcheck, desktop and network support closing tickets for various state agencies, and various projects related to transformation of state agencies to a single domain. Currently part of the Surge Team providing tier two migration helpdesk and technical support

WellPoint, Inc., Davis Center, Richmond, Virginia

Help Desk Analyst (1/09 – 3/09) AccessIT analyst responsible for user Active Directory and mainframe accounts, passwords, network access, VPN access, software delivery, desktop configuration, MS Outlook and Blackberry configuration, shared resources, and more using remote access and network commands.

WellPoint, Inc., Davis Center, Richmond, Virginia

Domain Migration Project Contractor. (9/08 -12/08) Migration of Anthem Root Domain accounts to the US Domain manually by use of remote connecting, editing the registry SID’s, Modifying Local Admin group, network security, use of LAN settings in Windows XP, and modification of Active Directory Users and Computers.

Neurological Associates, Inc, Richmond, Virginia

IT Consultant (06/08 – 09/08) Consultation and review of the business’ use of information technology. Handled move of computer equipment for their Hanover medical office. Site survey of all onsite computer equipment in each of their four locations and at the offsite data center. All around IT support including break-fix, installations, vendor interface, network support, use of Active Directory and configuration issues.

WellPoint, Inc., Davis Center, Richmond, Virginia

Tech Refresh Project Team Lead (04/07 – 10/07) Lead contractor for a tech refresh project that replaced approximately 800 PC’s and laptops while maintaining productivity for the associates. Supervised two technicians and served as a liaison between the technicians and the associates. Provided desktop and application configuration support and maintained the general schedule for the project while coordinating with management and updated Asset Management database.

DuPont, Spruance Industrial Fibers Plant, Richmond, Virginia

Night Shift Technician, (08/05 – 10/06) Responsible for monitoring the Site Computer Center, VAX user support, data backups for VAX, PDP, and Windows NT servers, technical support for 2500 PC’s and peripherals on multiple networks throughout plant and offsite facilities, network devices, wiring (CAT5 and fiber), hardware and software installation, and level two help desk support.

Attorney’s Liability Protection Society, Richmond, Virginia

Production Coordinator/ IT Coordinator, (09/02 – 02/03) Responsibilities included daily backups, resetting locked user profiles, basic maintenance of WAN equipment and data closet, desktop and applications support, PBX support, telecommunications, hardware and software installation, inventories, support for networkable office automation equipment, physical facilities maintenance, break room supplies, and all production equipment.

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Fan Renaissance, LLC Trading as Café Communiqué & Easy Street, Richmond, Virginia

Owner/General Manager/Partner, (06/96-10/02) Total Management of early development for cyber café and restaurant business including general contracting, capital acquisition, human resource management, and all other aspects of management. Responsible for all IT issues while operating as a cyber café including network administration, training and hardware/software support. Sold business to partner.

City of Richmond, Purchasing Department

Contractor, LGFS Training Coordinator & PC/Network Technical Support (04/93-06/96)

Developed and implemented a training and support program for all city agencies on a main frame accounting package known as Local Government Financial Systems, or LGFS. I provided multiple levels of training from Agency heads to new hires. Set up a help desk to support Purchasing sub systems, and worked closely with the main DIT Help Desk and Finance Department. Also provided network and desktop technical support for the General Services Agency, the largest agency within Richmond City Government.

Entrée Computer Services, PC Setup & Installation Technician, Richmond Virginia (09/91-05/92)

Entrée was a value added reseller located in Richmond’s West End. I was hired to set up and install new PC systems for large accounts with Crestar Bank and Richmond Paper Co. among others. Also performed onsite component upgrades and installations, and some PC related technical support.

Little Oil Company, Richmond, Virginia

IT Manager for PC’s, (06/89-06/90) Responsible for all aspects of procurement, installation, training, and usage of PC’s throughout the company, which included 12 convenience stores, located throughout Virginia, While there, I developed an automated fuel card reading system for commercial and private users. I also handled all billing and reports associated with this system.

Earlier Experience includes programming, training, and PC support contracts while working for consulting agencies in the Richmond and Tidewater areas. I also worked 3 years in these capacities for the City of Norfolk , Virginia, working in their Parks and Recreation Bureau and Micro Computer Center.

Volunteer work includes PDC migration of MS 2003 network and CAT5 wiring for the Daily Planet and computer training for senior citizens at the Richmond Public Library, Westover Hills Branch.

Education/Training

J. Sargeant Reynolds Community College, Associates of Science (2008) ITN Networking/Tech Support, 3.72 GPA; Graduated Magna Cum Laude in May 2008

Currently taking a class in Windows 7

Old Dominion University, Norfolk Virginia, 76 credits in Mechanical Engineering and Computer Science.

New Horizons, Richmond Virginia (2004 - 2005). MCSE 2003 Track and Productivity Classes

Network+, Microsoft MOC 2272, 2273, 2274, 2275, 2276, 2277, 2278, 2279, 2830, 2400 classes

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