Software Manager Engineer Management Sales Customer Service
|Ed W Apedaile
**** ******** **, ********, ******* 59102
Objective An Information Systems/Technology Management position
Skills • Excellent People Skills
• Strong Customer Relations Skills
• Strong Managerial Skills
• Computer Proficiency
• Creative Thinking • Strong Technical Skills in Multiple Disciplines.
• Strong Mechanical Abilities
• Self Starter
• Strong Sales Skills
• Excellent Negotiating Skills
Experience Information Systems Manager
Sanderson Stewart, Billings , Montana
Sole Management Person for all information system equipment, wiring, and software. Network Engineer with 15 years experience designing, integrating and troubleshooting complex LAN/WAN installations. Extensive hands on experience with hardware and Operating Systems Experienced in designing, administration, and trouble shooting complex IP networks including multi-homed WAN links and wireless firewalls. Skilled with NAT, DHCP, IP, Subnetting, and VPN. Understanding of mission critical servers and key network resources such as DNS, SMTP, HTTP, SSH, FTP, and remote access. Designed, built out, and supervised the internal network for Sanderson Stewart including firewall, remote access, VOIP Design with call manager, as well as all internal routing and switching management. Current experience using MS SQL Express/2005. Extensive knowledge in Microsoft desktop operating systems and system administration. Knowledge of Windows 2008/03 Server (Advance/Enterprise), network, administration, Active Directory, Internet Information Server and Exchange Servers 2000/2005. Experience in rapid software deployment/ patch management, and system integration between older and newer software. Experience in setting up and support of new users / computers in an enterprise network environment. Familiarity with software product lifecycle management and methodologies. Maintained Setup/Maintained PBX and Avaya Call Manager phone systems. Upgraded 2 Active Directory servers from 2000 and 2003. Performed site surveys and provided documentation and tutorials for equipment and software use to end users. Responsible for contractor management relating to network implementations. Installed and maintained servers, network switches, wireless network switches, installed software patches and updates as needed. Administrated 105 users and 95 workstations. Presented future/present I.T solutions to local and regional management. Researched technologies and implemented alternative solutions. Performed home workstation repair. Provided excellent customer service through listening and helping the customer understand the problem and solution. Provided support to guest systems users. Managed and supported contingency network, network backup processes, and domain antivirus servers. Worked with CEO, supporting network, hardware, and software for end user systems at all 5 company locations.
TECHNOLOGY SKILLS & QUALIFICATIONS:
Operating Systems: Windows Server 2003/2008, Windows Exchange Server 2005,
Windows XP, and Windows 7.
Hardware: Cisco Switches, Cisco Routers, Sonic Wall Routers, Print Servers, Large Format Plotters and Scanners, Large Monitors and Projection Screen Devices.
Software: AutoCad, Microstation, QuickBooks, Peachtree, site survey software, Active Directory, DNS, DHCP, SMTP, FTP and Microsoft Office.
Basic Understanding: Microsoft SQL, Server, Linux OS, Novell Netware, VMware
Cell Phones: Managed all company cell phones. This included ordering, contract management, setup, and support for 20 smart phones.
Facilities Management: Managed building general functions including lighting and electrical, painting, plumbing, HVAC, irrigation systems, lawn maintenance, snow removal, etc,
Service Contracts: Negotiated all vendor service contracts for all Information Systems including Internet, Phone, printer/copiers, software, and computer service contracts.
GPS System: Maintained GPS CORS site including data collection, receiver, and radio maintaince.
Networks and Software Consulting (Owner)
Connecting Edge, Billings , Montana
To provide technical network, computer, software, and cabling support for small to midsize businesses. Handled all sales, management and supervision of all employees. Provided training, installation, and support for over 100 clients. 1998-2005
Staff Engineer / Network/Systems Manager
Engineering, Inc., Billings , Montana
To design and oversee construction of Civil Engineering projects. This included subdivisions, site plans, water and sewer projects, road and street design, and bike paths. My position was also to manage all company information systems as well. This included specifying and purchasing all servers, computers, software, and related products. 1994 -1998
Yellowstone County Surveyor’s Office, Billings , Montana
Provided training of software systems to Yellowstone County Surveying office employee’s and maintained software/network stability 1992 - 1994
Entrée Computer Systems, Billings , Montana
Provided sales and service of Engineering Computers and Software. This included system administration, installation, training, and support for all hardware and software for clients. 1991 - 1992
Education Advanced MicroStation Training
Huntsville, Alabama 1992
Advanced AutoCAD Training
Sausalito, California 1991
Montana State University
Years Completed : 4 ( GRADUATED )
Degree Obtained : BS Civil Engineering 1991
U.S Navy Nuclear Power School
Years Completed : 1
Degree Obtained : Graduated 1980-1981
U.S. Navy Electronics Technician School
Great Lakes Naval Station, Illinois
Years Completed : 1
Degree Obtained : Graduated 1978-1979
Billings West High, Billings, Montana 1978
References References upon request
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