Actively seeking a key role with an organization in need of a qualified bilingual individual with excellent professional skills highlighted by initiative, multi-tasking ability, and the drive to accomplish goals.

Skills include:

Effective self-management and organizational ability

Superior problem-solving and leadership and negotiation skills

Excellent customer service communication and interpersonal relations

Proficiency in computer applications including MS Word, Excel, Access, Powerpoint, and Outlook, Linux environments, Adobe Suite

Familiarity with multiple databases, data modeling, and SQL.

Ability to empathize with multicultural clients and understand the importance of being tactful in uncomfortable situations and maintain effective business relationships.

Professional Experience

NCWISE Data Manager

Winston-Salem / Forsyth County Schools Winston-Salem, NC 2011-Present

Keep up to date and ensure the integrity of the information of the school. Provide technical assistance to users in NC Wise. Build internal and external reporting.

Bilingual Computer Instructor

Winston-Salem / Forsyth County Schools Winston-Salem, NC 2010-2012

Teaching basic computer and internet skills to computer-illiterate adults, both English and Spanish-speaking; Developed curriculum and lesson plans, marketed classes and created optimal, encouraging learning environment resulting in near 100% retention and graduation rate.

Spanish Tutor

Practical Spanish Tutoring Greensboro, NC 2009-Present

Provided one-on-one tutoring to business and private clients, emphasizing fluency in real-life situations.

Contract Surveyor / Survey Supervisor

Various Mining Companies US / Chile / Colombia / Ecuador / Peru 1997-2010

Managed daily technical and staff operations to locate and map areas for crude oil, coal or natural gas development, including negotiation with owners and inspectors, supervising research teams, and coordinating data collection, SQL databases, reporting, and project administration.

Teller and Customer Service Representative

Impex, Incorporated Greensboro, NC 2008-2010

Resolved customer complaints to ensure customer retention and satisfaction; Provided bookkeeping, cash management and credit transactions. Generated weekly Excel sales reports.

Production Line Lead

CERQA Greensboro, NC 2009-2010

Supervised production line; Monitored work flow and quality control; Trained workers; Created daily production reports.

Assistant Analyste

CEVA Greensboro, NC 2008-2009

Executive assistant supporting Logistics Operations by problem resolution and exception management, Managed shipping/receiving internally and externally; Prepared daily, monthly, and quarterly inventory reports, real-time inventory tracking; Supervised production line

Education

University Distrital Francisco Jose de Caldas/Bogotá/ Colombia, B.S. in Topography, 1998

Sena, Bogotá, Colombia, Certificate of Auto-Cad Drafter, 1996

Sismopetrol, training in TDS data collectors and Topographic Database (TBD), 2000

Certiport, Internet and Computing Core Certification Global Standard 3, IC3, 2011

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