**** ****** ******, *** *****, CA *****

201-***-**** • r87e9f@r.postjobfree.com

ASHLEY CARTER

PROFILE

 Dedicated manager with strong work ethics; skilled in options evaluation and solutions procurement

 Expert in office staffing; cost and labor control management

 Skilled in optimizing management experience to achieve constructive order and efficiency within the company

 Exceptional organizational and planning skills; adaptable; appreciate new challenges

 Adept at communicating effectively with prospects, customers, vendors and staff

 Able to develop employee skills to perform at their maximum potential; function best in a fast paced environment

 Proficient in Microsoft Office (Word, Excel), Aloha, PowerPoint and Adobe In Design

EDUCATION

Rutgers State University -New Brunswick, NJ Bachelor of Arts in Psychology 09’

EXPERIENCE

3/08-2/08 “The Fishery/Pacific Shellfish Inc.” -San Diego, CA

Service Manager/Restaurant Administrator

 Created job postings, interviewed, recruited, hired and trained all new staff members after remodel of restaurant from March, 2008.

- Recognized by company owners for cultivating long term staff stability

 Created, developed and implemented all Operational Systems and Procedures including employee manuals, forms, flow charts, side work lists, and job descriptions for all FOH staff

 Managed over 55 employees; responsible for all employee oversight and disciplinary actions

 Performed all beverage/merchandise inventory; controlled financial margins. Inputted all kitchen, retail, and FOH inventory

 Responsible for ordering all FOH supplies including silverware, glassware, paper goods, merchandise, etc.

 Responsible for ordering all beverages including alcohol; purchased all products within budget guidelines

 Designed menus using “Aloha” and Adobe “In-design” software programs. Updated menus daily to update new menu changes; frequently reviewed product mix reports to aid in menu changes based on customer trends and preferences

 Conducted weekly labor reports and daily sales reports

- Recognized by company for stream lining employee labor efficiency by 30%

 Developed and implemented customer comment and email cards; updated participating customers of weekly specials and events

 Resolved customer complaints swiftly and effectively

 Developed new relationships for company; maintained and enhanced existing relationships with customers and vendors

 Created and posted fresh update sheets nightly to make staff aware of all menu changes and specials

 Initiated various server competitions to increase company sales and strengthen service

 Entered all beverage invoices; responsible for tracking and inputting all wine sold

 Responsible for all wine reconciliation, including wine at cost and comps

 Monitored BOH for consistent sanitation, food quality and presentation

 Reconciled restaurant bank daily; created daily restaurant deposits; settled credit card batches daily

 Regularly posted memos to update staff of important notices

 Assessed and conducted quarterly performance reviews for all employees

5/04-1/08 “Thirsty Moose Restaurant and Steak House” -Lake Hopatcong, NJ Daytime Manager

 Created job postings, interviewed, recruited, and trained all staff including: bartenders, hostesses, waiters, bus boys, and food runners

 Promoted customer satisfaction and guest loyalty regularly through personal interaction

 Responsible for all payments to food and liquor vendors; responsible for maintaining all liquor and dessert inventory

 Performed all daily opening and closing procedures including money handling, and menu modifications

 Answered phones daily, took reservations and messages; assisted in planning for large parties and catering events

1/07-5/07 “Head Start” -North Brunswick, NJ Teaching Assistant

 Taught several classes, prepared materials for lessons and projects

 Assisted teacher in creating lesson plans

 Helped build children’s self esteem and social skills

 Received Certificate of Completion after taking classes in child and spousal abuse, family functioning and child neglect

*References available upon request.

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