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Customer Service Software

Location:
United States
Posted:
March 02, 2011

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Resume:

Yvonne Antonopoulos

**** ********** **.

Walpole, MA 02081

617-***-****

Objective: To obtain a position with a growing company with room for advancement.

Skills: EDI Mapping, visual mapper, multiple platforms (Gentran, Inovis, BizTalk, BizLink).

EDI Certification Process (ANSI X12, EDIFact standards), multiple transactions.

VAN (Gentran, Sterling, Geis, Inovis, Klienschmidt, BizTalk, BizLink) and FTP connection capabilities.

Internet, MS Word, Excel, Access, etc.

Excellent organization, computer and phone skills.

Able to work well with others or as an individual.

Collaborate between multiple departments to complete a project objective.

Experience: October 2010 – February 2011

Advantage Sales & Marketing

Foxboro, MA

EDI Coordinator

• Strong root cause, data analytical and research skills.

• Analyze and solve complex production problems in a timely manner.

• Collaborate between multiple departments to complete projects. Departments included are audit, customer service, finance, shipping and programming.

August 2006 – August 2009

K & M Associates

Providence, RI

EDI Coordinator

• Strong root cause, data analytical and research skills.

• Strong development and implementation skills, including B2B integration.

• Cultivate, test and receive EDI certification for new customers using Inovis software. Write EDI specifications and follow setup flow to ensure quality.

• Cultivate and maintain EDI maps using the visual mapper with Inovis software for ANSI X12 standards (753, 754, 810, 812, 820, 824, 850, 856 & 997).

• Analyze and solve VAN and FTP connectivity issues. VAN’s included Inovis, Gentran (Sterling Commerce) and Geis.

• Cultivate, test and receive UCC128 label certification for shipping purposes.

• Analyze and solve complex production problems in a timely manner.

• Collaborate between multiple departments to complete projects. Departments included are audit, customer service, finance, shipping and programming.

• Collaborate with SOX (Sarbanes Oxley) auditor to meet SOX standards for EDI implementation. SOX auditor reviews and approves written EDI specifications.

• Document EDI process, departmental procedures and file layouts.

August 2005 – August 2006

Brooks Pharmacy

Warwick, RI

EDI Coordinator

• Cultivate, test and receive EDI certification for new customers using BizTalk software.

• Cultivate and maintain EDI maps using the visual mapper with BizTalk software for EDIFact standards (810, 820, 824, 850, 856 & 997).

• Analyze and solve VAN and FTP connectivity issues.

• Analyze and solve complex production problems in a timely manner.

• Collaborate between multiple departments to complete projects. Departments included are customer service and programming.

July 1995 – August 2005

Data2Logistics

Randolph, MA

EDI Coordinator

• Cultivate, test and receive EDI certification for new customers using Gentran (Sterling Commerce) software.

• Cultivate and maintain EDI maps using the visual mapper with Gentran Sterling Commerce) software for ANSI X12 standards (110, 210, 310, 410, 810, 820 & 997).

• Analyze and solve VAN and FTP connectivity issues. VAN’s included Gentran, Sterling Commerce, Geis, and Klienschmidt.

• Analyze and solve complex production issues in a timely manner.

• Collaborate between multiple departments to complete projects. Departments included are customer service, audit and programming.



Contact this candidate