Lisa Wilde

Irvine, CA r72lzv@r.postjobfree.com 949-***-****

Professional Summary

IT professional with over 15 years of experience as a hands-on technical Manager

Lead teams of up to 20 with a knack for bridging the gap between Tech and Management

Proven ability to manage multiple priorities effectively. Excellent communication, negotiation and collaboration skills

Proficient in MS Office Suite (Excel, Word, Access, PowerPoint, Outlook), MS Project and Visio

Experience with LAMP, SAMP and Windows environments, Virtualization, Storage Systems (NetApp, EMC, Sun, Hitachi, IBM) , Networking, DNS/Bind, Domain Registration and Management

Work Experience

Freedom Communications, Irvine, CA 8/99 – 3/2010

Manager of Systems and Storage Infrastructure

A privately owned national Media Company with over 100 newspapers, 8 TV Stations, and 1000+websites

• Lead the sys admin team responsible for all aspects (research, design, implementation and support) of Freedom’s 900+ enterprise server and storage systems located across multiple data centers

• Orchestrated six successful migrations of 900+ systems (Business and Web systems and storage, DNS, Email and network) to new data centers

• Replaced three obsolete EMC storage arrays with a multi-tiered, virtualized Hitachi storage environment at the OC Register. Completed the project ahead of schedule and under budget

• Design, implement and supported an open source monitoring system for all network, servers, storage and databases located across four data centers

• Design, implement and supported an enterprise D2D2T backup system for 600+ web and business systems

• Design, implement and supported a scalable mass hosting web solution to support thousands of new and existing websites

• Responsible for the management of 3000+ registered domain names (TLDs)

• Design, implement and supported an inventory/bar code system for the tracking of assets nationwide

• Responsible for all hardware procurements, department budget, scheduling, 24X7 on-call support and SLAs

American Express, Phoenix, AZ 5/97 – 8/99

UNIX System Administrator

A global credit, network and travel company with millions of members worldwide, operating in over 45 countries

• Provided hardware support for the Data Warehouse environment consisting of several hundred storage devices

• Redesigned an antiquated backup schedule and procedure , resulting in a reduced backup window

• Monitored corporate Internet gateway for security breaches (both internal and external)

• Maintained corporate wide email system

McKesson-HBOC, Phoenix, Az 9/95 – 1/98

Manager, Computer Operations and Helpdesk

Providing IT outsourcing for Maricopa County Health Care

• Lead the Operations and Helpdesk groups, which supported the 7x24 Data Center for Maricopa County Health System, 32 remote locations and 4000+ users.

• Reengineered helpdesk structure, which ultimately produced a 45% increase in calls resolved by the helpdesk

• Coordinate the consolidation of two data centers into a new state-of-the-art data center, while migrating from obsolete to new HP/UX systems

• Developed standards and procedures for computer operations and helpdesk

• Developed 24x7 operations and helpdesk schedules and trained staff members

• Customized and maintained helpdesk tracking software and database

• Provide administrative support for HP-UNIX and VAX systems

Previous Position included: Office Manager/Corporate Officer 1983 – 1995

PROFESSIONAL AFFILIATIONS

Member, Society for Information Management

Member, Internet Society

––References available upon request––

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