Customer Service

Location:

Salary:

9.00

Posted:

February 08, 2011

Diana Timmons

OBJECTIVE

To secure a customer service position where my experience can be utilized to improve customer satisfaction

EDUCATION

Early Childhood Development and Edu, 10/5/07- 06/10/10 DeKalb Technical College

(100 hrs) GA Nurse Training (completed) 10/08/09 Professional Medical Institute

PROFESSIONAL WORK EXPERIENCE

CALL-CENTER/ CUSTOMER SERVICE

Answered inbound and outbound service calls

Assisted customers with account activities (orders, returns, Ect..,)

Obtained and conveyed information to customers

Handled routine complaints and request via telephone

Accurately took credit card information and payments via telephone

Investigated and updated customers regarding inquiries and or complaints

Provided effective problem resolution and suggestions regarding customers complaints and concerns

CUSTOMER SERVICE/ SKILLS

Strong problem solving and analytical skills

Strong written and verbal skills

Maintained positive customer service interactions

Typed documents and performed data entry

Utilized Microsoft Word, PowerPoint and Explorer

Handled Multiple task and priorities using effective organizational and time management skills

Goal oriented with excellent communication skills

Detail oriented with strong documentation skills

Able to work with minimum supervision

WORK HISTORY

Locktite/ADT-Sales Rep-06/29/10-Present

New Journeys Learning Center-Lead Teacher-01/05/10-06/16/10

V.A Hospital- Work Study Program-07/30/09-08/30/09

Dugan’s Bar & Grill-Waitress-08/01/05-01/10/08