Gabriel Quiñones

***** ******* ***** **** *’ Lakes FL 34638 Home: 813-***-**** Email: r43yls@r.postjobfree.com

Director IT/Technical/Operations

Strategic Planning Operational Excellence Change Management Global Management

Accomplished at a senior-level management with a 15-year track record of successful strategic and tactical leadership within the equipment and global industry. Visionary and creative with a positive attitude and steadfast commitment to excellence. Expertise in managing organization changes to achieve maximum results. Entrepreneurial leadership style with highly effective planning, organizational, and communication skills as well as a solution-oriented approach to problem-solving. Demonstrated ability to instill a common vision and develop a dynamic team based on trust and mutual respect.

Core Competencies:

Strategic Planning & Vision Corporate Culture Change Global & Domestic Sales

Teambuilding & Leadership Global & Operation Management Process Automation

Business Process Optimization Profit & Loss Management Profit Loss & Analysis

PROFESSIONAL EXPERIENCE

State College of Florida (Bradenton, Fl) Technical Director, 2/10 to Present

Currently the Technical Director with 15 years’ experience in managing IT operations and business activities. Responsibilities include troubleshooting, prioritizing client spending to meet business objectives, and developing solutions that improve the efficiency of IT operations. Proven record of success reducing downtime, improving security, saving costs, and improving customer satisfaction. Background includes business-to-business, business-to-consumer, and ecommerce business. Develop and supervise project teams consisting of network specialists, database administrators, help desk staff, and other project managers.

n Negotiate contracts that range from $10,000 to 150,000. Interact with VP of Financial Services, Chief Information Officers, and regional technology managers.

n Reduced 60% costs by replacing existing ISP and increasing bandwidth to all three campuses.

n Implement full redundant ISP network and increase internet bandwidth by 50%.

n Saved college 50% in costs by implementing new technology such as UCS, VMware for server virtualization, reducing computer room foot print and saving energy.

n Design college cloud computing systems for email archiving, and File Sharing.

n Improved reliability and performance of desktop for client by replacing existing 3Com network and establishing a Cisco network solution, and providing Wireless Access across all four campuses.

n Design and implement fully redundant network core systems.

n Currently working with Oracle e-Business suites engineers and Sun Guard Higher Education Banner application for the migration to Cisco UCS and VMware. This application currently handles student’s information, student financial aid, school logistics, supply chain, purchase order management, transportation, and inventory for the school.

HCBOCC (Tampa, Fl) Sr. Software WAN Specialist Line Supervisor, 4/07 to 2/10

Managed IT projects to support existing County Wide Area Network at more than 500 remote offices across Tampa Bay Area County and developed new business process for the county network.

n Responsible to manage operations for a multi-location call center and provides first, second and third level technical support.

n Worked with executive management to determine departmental budgets for the next fiscal year.

n Provide Architecture and design for the migration Novell GroupWise email system to Microsoft Exchange 2007 email.

n Upgrade over 5000 users desktop clients from GroupWise to Microsoft AD.

n Maintain and support Microsoft Windows XP and Office product 2010.

n Negotiated with hardware and software vendors to purchase equipment, managing a $2,500,000 annual budget.

n Served on a management team overseeing 120 field representatives to insure program integrity through both maintenance and support.

n Supervised a seven-member team of VoIP staff, Data, Video, and network specialists.

n Improved application performance by 40% by recognizing failures in existing system and upgrading database.

n Support county LAN/WAN Cisco network including but not limited to routers, Wireless, switches, ACE, Firewalls, and Cisco VoIP system Enterprise Solution.

n Saved thousands of dollars in support costs and improved customer satisfaction by standardizing the configuration of software and hardware solutions.

n Negotiate contracts that range from $10,000 to $5,000,000. Interact with VP of Financial Services, Chief Information Officers, and Chief Operations Officers, College Presidents, executives, and regional technology managers.

SunGard Higher Education (Bradenton, Fl) Technical Director, 8/06 to 4/07 contracts

Carry multiple areas of responsibility, which include business management activities such as profit and loss, identify and secure new clients, assemble, monitor, and complete IT projects on a consulting basis.

n Develop and supervise project teams consisting of network specialists, database administrators, help desk staff, and other project managers.

n Managed the implementation with the college developers and programmers to deploy suites of Oracle e-Business/Banner applications specifically with the Accounts payable, Human resources, Oracle Finance and Oracle Property Manager.

n Support Banner application a Sun Guard Higher Education application that most major colleges use for their day to day Operations. This application currently handles student’s information, student financial aid, school logistics, supply chain, purchase order management, transportation, and inventory for the school.

n Negotiate contracts that range from $10,000 to $5,000,000. Interact with VP of Financial Services, Chief Information Officers, and Chief Operations Officers, College Presidents, executives, and regional technology managers.

n Reduced 60% costs by creating business development relationships with Internet service providers and staff contracting services, such as a 35% reduction in hourly contract fees for programmers.

n Saved college 50% in costs by recognizing and implementing measures to eliminate database crashes, maximize application performance, and repair data, which was completed in a timely manner while concentrating on developing the database in preparation for building and constructing e-Learning/Commerce services.

n Improved reliability and performance of desktop for client by replacing existing 3Com network and establishing a Cisco network solution, and optimized and resolved issues with financial information services.

Computer Associates CA (Tampa, Fl) Enterprise Solution Architect Sr. Sales, 5/04 to 8/06

Hired as the Sr. Sales Enterprise Solution Architect Management North America, Canada and CALA.

n Support sales force by visiting client sites and managing teams involved with initial pre-sales and negotiation final sales.

n Support in the installation and integration of company’s Enterprise Solution software Unicenter management and logistics software applications.

n Develop an international sales force, serving as a consultant to determine clients’ needs, perform facility assessments, develop proposals, create strategies, and determine network feasibility and impact on LAN’s, WAN’s, and existing systems.

n Contributed significantly to the company’s realization of highest closing sales rates for personal accounts.

n Developed the company’s first end-user conference, which as dedicated to integration training and knowledge.

GTE TSI (Formerly Verizon) Manager Network Engineering, Global Markets Tampa, FL, 1992-2004

n One of my main functions was to apply Project Management Institute and PMBOK methodologies for all major projects. Responsible for all the MTSO and switch facilities.

n Traveled with Regional Account Managers to visit Data Centers in Latin America and Asian Pacific Countries to assist with the presentations Cellular, Voice, Data, Wireless Data and new product inquiries.

n Managed 6 call centers 3 in USA, 2 in LATAM and 1 AP.

n Managed and supported 2 major SS7 Telco HUB Facility’s with 3 engineers in each location.

n Provided Architecture and design for the new SS7 backbone network using Cisco new ITP protocol two Cisco 3600’s routers.

n Provided Architecture and design for the new SS7 backbone network using Cisco new ITP protocol two Cisco 3600’s routers.

n Provide architecture and design for the new SS7 backbone networking using Cisco new ITP protocol.

n Responsible for all International Frame/Relay, private lines, and circuit provisioning and negotiations for all internal circuits’ and domestic contracts for final sales contract.

n Managed all Telco and Data Center Facility, trunk forecasting, provisioning, ordering, tracking, installation, optimization, Cisco router, and Cisco LAN/WAN switches.

n Negotiated with Washington D.C officials to obtain international area codes through Telecordia.

n Worked closely with Regional Account Manager for Asia Pacific for China Unicom company and received the sales award for network design and implementation (over 3.5 million dollar sales a year).

GTE Wireless (Formerly Verizon) Senior Network Engineer Manager

Responsible for the Design, architecture, and implementations for all Telecordia the SS7, STP, SCP, SCCP Gateways, SS7 Signaling Transport ANSI-41, and LNP implementation in South America.

Accountable for managing all IP networks throughout TSI and providing service to support international Roaming, Cellular and Wireless communications.

Support GRANET application running on an Oracle database Engine for the collection of Cell Site RF signaling.

Responsible for the design, architect for the SS7 network and the allocations of North American Point Codes for Teléfonica of Spain.

Designed GSM network for the European, Latin American Countries, and Asian markets, mobile wireless LAN for Sales Engineers and VPN connections to transport data from Public and private IP’s using Cisco BGP routers, checkpoint firewall and connectivity routers.

Designed international networks using SS7 signaling/Frame relay utilizing Cisco routers and Tekelec FRADS.

Supported FRAUD Management, WLNP, W-911, and International Roaming Services for GSM, Mobile Data Services, GRX services, International Messaging (SMS), and Wireless International Clearing House services.

Designed new SS7/IP utilizing new Cisco protocol ITP in AP and CALA.

Assigned as a lead Engineer to help Cisco engineer with design and development of new ITP protocol.

Provided 7x24 NOC IP and applications support for international and domestic customers.

GTE Wireless IT Manager, LAN/WAN

Support and managed major 4 call centers

Managed network operations centers, retail stores, and kiosks in the state of Florida with full responsibility for $1.5m budget.

Managed 4 majors MTSO switches in Florida from Facility/Trunk to include Microsoft office products, Novell Netware, LAN/WAN, Cisco IP network with more than 2400 nodes, 1850 users in 98 locations within Florida, Texas and California.

Planned and coordinated HQ telecommunication projects including Cisco equipment purchase negotiations, Circuits provisioning and overseeing staff of engineers, systems programmers and field technicians.

Identified costly operational expenses and analyzed networks and budget issues reducing number of call center locations from 11 to 4 call centers, saving company more than $18m.

Developed and implemented cost-effective initiatives that saved $700k in 6 months by redesigning multiple state infrastructure.

EDUCATION

Remington College, Tampa, Florida

Bachelor of Science, Engineering – G.P.A. 3.80

University of Phoenix, Tampa, Florida

MBA Global Technology completion 12/12

CERTIFICATIONS

CISCO CERTIFIED (CCNA) CISCO CERTIFIED VOIP CCNA AND CCD, ITIL CERTIFICATION, CA SDO, CA UNICENTER ENTERPRISE MANAGEMENT SOLUTION, HP OPEN VIEW, CA CONCORD, CA SPECTRUM, CA ASSET MANAGEMENT, CA SOFTWARE DELIVERY

HARDWARE/SOFTWARE EPERIENCE

Network: IDS/IPS, Cisco ACE, MPLS. Metro Ethernet, WAAS, VPN, PIX Firewall, WLAN, IP/SS7, Voice/IP, CDMA, CDPD, STP, SCP, CP, MSC, DACCS, ATM, Frame Relay, T-1, DS0, DS-1, DS-3, E-1, E-2, SS7, Fiber Optic, Cisco Routers, Cisco Catalyst Switches, Novell, Gateways (SAA, SNA, X.25, Access Server, ISDN Lines, Cable Modem, (Broadband Lines), DSL, FiOS

Hardware: Cisco Routers, Cisco Catalyst Switches, Terminal Servers, HP products, Erickson switches, Nortel switches, Lucent, Tekelec FRADS, INET Test Equipment, and 5e switches

Software: Cisco Call Manager (ICM) 4.5, Check Point Firewall, CA Unicenter Enterprise Solution, Unicenter, Concord, Spectrum, Asset Management, Software Delivery, Remote Desktop, WLNP, SMS (Short Message System), W911, FRAUD Management, Mobile Data Services, Cisco works or 2000, Net Scout Checkpoint Firewall, Microsoft 2000 Professional, DHCP, Microsoft Exchange 5.0–5.5, Novell, FTP, TCP/IP, Windows 2000 Enterprise, Win2000 Work Station Professional, Windows XP Professional, SMS, HP Open View, AUX .5.0,

Protocols: TCP/IP, EIGRP, ITP, BGP, SPX/IPX, NetBIOS, SNA, VTAM, IBM host 3270 emulation, SMS

Contact this candidate