Tiya Spencer

**** *********** ***** ****

Lithonia, Georgia, 30058

404-***-****

Objective: To obtain a position that will allow me to grow in many diverse areas of knowledge in customer service. while allowing me to utilize other skills to improve prospective employer's goals and qualifications. Highly motivated professional that is very detail oriented with the ability to multitask. When given instructions can work with little or without any supervision. Dependable hardworking individual driven to perform above expectations of employers. Efficient in Microsoft Word, Excel and PowerPoint, Paperport and email efficient. Efficient data entry experience. Ability to type 70 WPM. Ability to type 10,000 KSPH.

Experience

Apps Paramedical Roswell, GA April 2007 to Present

Office Supervisor

Management of a full office staff as well as a vast number of medial examiner’s consisting of Phlebotomists, Registered Nurses, Medial Assistants and Board Certified Medical Doctors ranging from metro Atlanta to south Georgia

Maintain schedules and office staff duties

Answer a vast number of incoming calls including making a vast number of outbound calls

Assist multiple life insurance companies, clients, agencies and agents

Obtain completed paramedical and medical examinations via examiner

Responsible for quality control of paperwork, imaging to Paperport software and submission to agent, agency and or insurance company

Answer multiple phone lines

Assist clients via the phone in scheduling appointments and confirming appointments

Constant filing faxing and email via outlook on a daily basis. Update schedules via Excel on a weekly basis

Abilty to handle issues and complaints and/or issues from clients in a professional manner

Assist customers with the ending result being total satisfation. Very organized and detailed

Prompt, reliable and value the importance of customer service

Rite Aid Pharmacy Buffalo, NY September 1999 to June 2004

Pharmacy Technician

Worked under the direct supervision of a registered pharmacist

Compound and dispense medical prescriptions Performed many clerical duties relating to the department, ensured total customer satisfaction Intake of customer calls as well as making outbound calls to customers

Received and stored incoming supplies. Verified stock and entered data in computer to maintain inventory records

Clinical experience

Met state certifications

Familiar with standard concepts, unlimited experience and judgment to plan and accomplish goals

Performed a variety of tasks

Reported to the pharmacist

Buffalo State College Buffalo, NY September 1999 to May 1999

Student Admissions Clerk

Worked as a work study student Registered students and processed related paperwork

Prepared standard registration forms, and performed other admission or transfer related tasks

Clerical and secretarial work

Familiar with standard concepts, practices and procedures

Experience and judgment to plan and accomplish goals

Performed a variety of tasks

Walt Disney Orlando, FL

Student Internship/Customer Service Representative August 2000 to January 2001

Made certain that each customer was satisfied with their experience with the Disney corporation

Other duties included ringing up sales. Knowledge of "commonly used" concepts and practices

Relied on instructions and pre-established guidelines to perform the functions of the job

Worked under immediate supervision

Primary job functions required exercising independent judgment

Reported to a supervisor

Education

High School Diploma

Niagara Falls High School

1998

References

Upon Request

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