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Customer Service Training

Location:
United States
Salary:
60,000-75000
Posted:
February 16, 2012

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Resume:

BONNIE J. AVERY

*** ***** *** **, **** Bay, FL **909

570-***-****~ qzkv8c@r.postjobfree.com

PROFILE

Proven Experience & Expertise in

Administration, Operations, Training, and Planning/Scheduling.

Self-motivated, resourceful, and team-oriented professional

with a proven track record of performance at

Proctor & Gamble and MPSA. Excellent leadership, organizational,

planning, interpersonal, and communication skills plus

loyalty and an outstanding work ethic.

Detail-oriented and forward-thinking.

Outstanding technical and computer

capabilities. Bachelor’s degree in Business Administration/Finance.

KEY SKILLS & ACCOMPLISHMENTS

Purchased CMMS for newly created role at MPSA

Sourced parts and scheduled repairs

Worked with vendors to fulfill service contracts

Project Management

Implemented SABA learning management system and web-based

learning creation system (Lectora) and served as “Key

Administrator” training other administrators at multiple sites on system

upgrades.

Administration / Budgeting / Cost-Savings

Manage a $500,000 annual training department budget;

reduced operating budget by $85,000 since 2003 by

implementing more web-based training that

saved the substantial cost of hiring third-party trainers.

Training & Supervision

Scheduled and supervised a staff of seven as an Electrical Planner at

Proctor & Gamble.

Lead training classes and create and implement numerous web-based

training modules.

EMPLOYMENT HISTORY

Mitsubishi Power Systems, Orlando, Florida 2008-Present

Facility Maintenance Coordinator

Develop schedule for facility and maintenance department

Input to and track department budget

Schedule outside vendors for projects and service

Back up for Maintenance Supervisor

US POSTAL SERVICE, Tobyhanna, Pennsylvania 2006-2008

Rural Carrier Associate

General customer service

Accurately sort and deliver mail

Update appropriate paperwork

H&R BLOCK, Clarks Summit, Pennsylvania 2006-2007

Client Service Coordinator

Greet Clients and general customer service

Schedule appointments for clients

Answer questions and route phone calls appropriately

Open and close office responsibilities

including starting up computers and preparing checks as needed.

Assist office manager

Responsible for office appearance

PROCTOR & GAMBLE, Mehoopany, Pennsylvania 1991 - 2005

Site Training Coordinator (2003-2005)

Coordinate the training needs of the 180 electricians at a

Proctor & Gamble plant manufacturing paper products such as

Bounty and with a total workforce of over 2,100 employees.

Identify training needs and create and implement programs

involving in-house training, external vendors, and

web-based courses and addressing need for

technical, safety, and “soft” skills (e.g., leadership) training.

Personally deliver certain classes.

Plan and manage a training budget of

$500,000, which includes salaries for a training department of five.

Manage relationships with third-party training vendors and

collaborate closely with training teams at

other Proctor & Gamble sites in Canada and on the East Coast.

Track the OSHA safety qualifications of all

180 electricians and ensure these are kept up-to-date.

Electrical Planner (1999-2003)

Scheduled assignments of seven electricians

and planned electrical equipment outages and downtime.

Directly supervised four electricians and indirectly managed three

others.

Performed installation, repair, and

troubleshooting of electrical circuits up to 1000 volts.

Warehouse Tech, General Operations (1991-1999)

Monitored product inventory and performed numerous other warehouse

functions.

EDUCATION

BLOOMSBURG UNIVERSITY, Bloomsburg, Pennsylvania

Bachelor of Science, Business Administration / Finance, 1990

McCann School of Business

Associate Degree program for Medical Assisting

.

COMPUTER SKILLS

SAP Microsoft Office• Adobe Photoshop • Glovia

Lectora • Microsoft Access • SABA•ePAC



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