Suhasini

Mobile # 757-***-****

Email:qxjxj9@r.postjobfree.com

Professional Profile:

Goal Oriented, self-motivated and detail driven Software Quality Assurance Analyst with extensive experience in the field of Software Quality Testing

Over 7 years of experience with the full Software Development Life Cycle (SDLC) – Waterfall, AGILE (SCRUM) and Iterative Model – Rational Unified Process (RUP).

Excellent documentation skills during all the phases of design, development and testing of software and skillful especially in consistent documenting of repeatable tasks.

Highly proficient in both manual and automated testing simultaneously concentrating on both front end GUI testing and backend data validation by scripting complex SQL queries.

Proficient in test management tools like Quality Center, Test Director and Test Manger to manage test plan, test cases and report defects.

Expertise in Functional, Integration, Regression, Performance Testing and Compatibility Testing.

Experience in Automated Regression Testing using Quick Test Professional for web and client-server applications.

Experienced in performing System Testing, User Acceptance Testing, Web Services testing and Database Testing.

Extensive experience in developing Test Plans, Test Cases, Test Scenarios and Test Scripts (Manual and Automated) for various applications to ensure proper business compliance.

Expert in manual and automated testing using Quick Test Professional, Test Director, and Quality Center.

Excellent knowledge and working experience in Test Execution and Test Result Analysis, Test Reviews and Defect Management (Quality Center).

Experience in maintaining the test environment including data loads, database backups, requesting deployments and troubleshooting issues.

Involvement in OS compatibility issues, screen validations and navigation testing. Browser based testing; experience working with .Net framework, ActiveX Control

Excellent communication and Inter-personal skills. A hard worker and an excellent team player

Passion for continuous learning

Experience handling onsite-offshore projects

Summary of Qualifications:

Manual and Automation testing:

• Expertise in implementing QA methodologies for large and complex Mainframe, Client/server and Web based applications

• Expertise in all types of Test Documentation and Test Deliverables: Test Plans, Test Conditions, Test Scenarios, Test Cases (both manual and automated)

• Conversant with all phases of Software Testing Life Cycle (STLC), Software Development Life Cycle (SDLC) in Req. gathering, Analysis, Design, Development, Implementation, Testing, Methods like Waterfall, Agile and refinement from of V-Models.

• Skilled in creating test traceability matrix, test strategy, test plan, test design, test cases, test procedures, test log, automated test scripts and defect reporting.

• Expertise in performing Black Box, White Box, System, Functional, Unit, Integration, Performance, Security, Regression, Ad-hoc, (UAT) Acceptance Testing and bug tracking system on both Windows and Unix environments.

• Proficient in HP tools like QTP 9.0, Win Runner 8.2, Test Director, Load Runner 8.0 and Quality Center 10.0.

Database Technologies:

• Worked with Tables, Joins, functions, stored procedures ,triggers, cursors, Views and DBA functions using ORACLE (SQL, SQL*PLUS, PL/SQL) and SQL Server 2005.

• Participated in Design and normalization of databases.

QA Analyst/ Business Analyst responsibilities:

• As a QA engineer understood business processes and functionality for assigned tasks. Gathered requirements and created business flow charts based on that. Designed, coded and tested assigned project tasks on time, notified any issues and troubleshooting methods to the team and to the team Leader. Designed, developed test plans and test components.

• Reviewed project documentation and actively participated in team meetings. Conducted peer reviews for assigned task. Provided updates on necessary resource requirements.

Education:

Master of Computer Applications from Nagarjuna University

Technical Skills:

Operating Systems MS DOS, Windows NT/2000/ME/XP/Vista, Unix and Linux

Programming Languages C, JAVA, SQL, PL/SQL, CSS, HTML

Office Software MSOffice (Word2007, Excel 2007,Power point)

Database Technologies Oracle 9i/10g/11g , MS Access, MS SQL Server 2005

Testing Tools Win Runner, Quick Test Pro (QTP), Test Director 8.0,Quality Center 10.0, Load Runner, Rational Robot, Rational Clear Quest

Network and Protocols Knowledge TCP/IP, LAN/WAN, VPN, HTTP, HTTPS, FTP.

Professional Experience:

Project Name: ICFoundation Apr 09 - Present

Novologix, Eden Prairie, MN

QA Analyst

Description: ICFoundation is a trading partner company between Health care provider and insurance .It provides claims for the patients to get insurance without having any issues. It has claim level balancing for the insurance partners like Cigna, SSI etc. The application should now become more reliable as the result of these changes. Users should be able to trust that the plans are seeing are truly the once that are available to them. IC Foundation is a customizable software toolkit that provides the software infrastructure needed to support rapid deployment of e-commerce applications. Our system provides interchange process for eligibility and enrollment for recipients.

Environment: HP Quality Center 10.0,Quick Test Pro(QTP), MS-EXCEL, MS-WORD, JAVA, ORACLE11g, SQL, Stored Procedures, CSS,, MS Visio, Team Track..

Responsibilities:

• Extensively worked on developing Test Plans, Test Cases and Test Execution for different Eligibility and Enrollment Interchange Initiatives

• Created Test plan and test cases for MR Select Initiative with BA’s.

• Executed test cases for Phase 1 MR Select in Model office and UAT environments.

• Executed test cases for Opt-in process Round 1 and Round 2.

• Participated in database testing for Opt-in process.

• Executed test cases for Opt-out process Round 1 and Round 2.

• Worked extensively for testing Batch job cycles for monthly and daily. Created and executed test cases manually.

• I was involved in creating test data for different Interchange Initiatives and I was involved in working with Receive Orders, Send Results / Send Orders, Receive Results.

• Automated the test scripts for the GUI, Functional and Regression testing using Quick Test Pro.

• I was involved in Creating/ maping SCR/WR release requirements, uploading test cases from excel , adding/updating defects using Quality center.

• Involved in creating Requirements Traceability Matrix to ensure comprehensive test coverage of requirements.

• Worked with development team to resolve defects, follow-up with defect updates and report test status to concerned team Managers. Documented test plans, Requirements, test cases, Test execution in Quality Center. Conducted bug report meetings with developers to resolve issues.

• System testing - end-to-end scenario testing focused on ensuring all relevant modules of all relevant applications are able to integrate correctly Involved in whole process of Black Box Testing (User Acceptance Testing, Integration testing, end-to-end testing, System testing, Security Testing, GUI testing, Database testing, Regression Testing of the application). Participated in daily standup calls and conducted review and status meetings. Documented notes.

• Tested the application manually by executing the test cases prior to automation.

• Involved in Daily standup calls and weekly status meetings.

• Involved in WPR ( Work product review ) for Test plans and test cases and defect tracking.

Project Name: Customer Information System

Circuit City, Richmond, VA. June ’07- Mar’ 09

QA Consultant

Circuit City is a leading national retailer of brand name consumer electronics, personal computers, major appliances, and entertainment software. The POS Application created using Java, HTML and Oracle, enables potential customers to execute various search queries and browse for different categories of Consumer electronics. Once the customer account was created/verified (for existing customer using ID and password), the customer enters the credit card information, which was then processed securely by the Broad Vision server, followed by the confirmation of the place order.

Environment: Windows 2000, UNIX, Clear Quest, Mercury Test Suite, HP- QTP, Quality Center10.0, SQL Server 2005

Responsibilities:

• Worked closely with Development team to discuss the design and testing aspects of the applications to design the Test plans

• Documented test cases corresponding to business rules and other operating conditions that are passed by review team.

• Made test sets in the Test Lab tab and executed them manually to check if the expected result is same as the actual result.

• Analyzed Business (BRD) and Functional Requirement (FRS) and designed test cases in Quality Center.

• All required documentation is delivered to the QA team lead prior to the commencing of testing.

• Performed security testing manually by ensuring that the system allows users to only perform authorized functions.

• Automate the scripts to perform regression testing.

• Recorded test script following each test cases using Quick Test Professional (QTP).

• Added bitmap, standard, text checkpoints in Quick Test Professional for web application

• Managed objects in the Object Repository and checked the properties of the objects using Object Spy.

• Performed the backend testing using the SQL queries and also validates the UI values against the SQL database using SQL Server

• Parameterize tests for data driven test and customize checkpoints with parameters

• Reported and managed defects in Quality Center and Clear Quest.

• Generated and presented weekly project status reports with various test metrics.

• Involved in weekly QA meetings, project meetings, walk through and reviews on regular basis.

• Logged defects and issued severity levels based on the business risk associated with them using Quality Center and Clear Quest.

• Identify the positive and negative flows of the areas to be automated

• Involved in the Agile (Scrum) Methodologies.

• Performed Tests for functionality, Security, GUI, End to End, System, Configuration and Backend testing.

• Corresponded among QA Managers, Developers and Team members

Project Name: Ebates Admin pages

Ebates.com, San Francisco, CA Apr’05 - June’07

QA Engineer

Description: Ebates is the pioneer and leader of online Cash Back Shopping. Just like almost every other online shopping center, Ebates gets commission from the stores when you make a purchase and it shares with the User.

Environment: Java, Manual Testing, Quick Test Pro (8.2, 9.0), Quality Center (9.2), SQL

Responsibilities:

• Design the Test Architecture and the Scenarios for the Automation.

• Participated in writing Test Plan and Test cases, software documentation from business, technical and functional requirement.

• Created and documented the Test Scenarios for each functional area mentioned in Test Plans to develop the test scripts (automated

scripts).

• Performed all phases of testing .

• Verifying Production bugs and monitoring the logs.

• Developed test data depends on the Test Scenarios as per the functionality of the application.

• Assigning task allocation for the team members for development of scripts.

• Performed Integration, System, GUI and Functional testing as per task packets.

• Performed screen Navigation Test to ensure that the links are established as per the task packets.

• Back end testing of the application using SQL queries for the Content Testing.

• Utilized process-based test management system Quality Center for organizing test requirement's documents, test plans and test lab.

• Created mappings for the Requirements and the test lab from Iteration to Iteration.

• Automated the test scripts for the GUI, Functional and Regression testing using Quick Test Pro.

• Implemented Agile methodologies.

• Performing regression testing for all code releases.

• Developed the scripts using Descriptive programming for critical functionality by using Quick Test Pro.

• Coordinating with offshore team and tracking and assigning the bug.

• Developed Automation test scripts for Verifying the functionality and GUI of the application using Quick Test Pro.

• Involved in the conversion of Manual regression test cases to Automation Test Scripts.

• Execution of automation test scripts in batches using Quick Test Pro Batch Runner.

• Bugs reporting, reviewing and Defect Tracking using Quality Center.

• Conducted Cross Browser Testing to check the compatibility of the Application with different Browsers (IE, Netscape, Firefox) using QTP.

Project Name: Personal Client Information Systems

Lloyds Banking Group Manhattan, NY May’04 - Feb’05

QA Analyst / Business Analyst

Description: Flexcube is the core Banking System used by Lloyds Banking Group, which deals with various modules such as Loans & Deposits, Loan Syndication, Foreign Exchange, Funds Transfer, Expense Processing, Standing Instructions, Journal Entries, Statement generation etc. Lloyds migrated from GBS, which was AS400 based system.

Environment: SQL Server 2005, Oracle , TOAD, Test director, Microsoft Office Products like Excel and PowerPoint, Microsoft Visio, VB.net, Java Script.

Responsibilities:

• Interacted with the Users, Designers, Developers and Project Manager to get a better understanding of the Business Processes and

gathered Business Requirements for Personal Client Information Systems (PCIS).

• Documented the existing system and verified it with follow-up meetings.

• Worked with the team and the Business to document the Use Cases.

• Performed Regression and User Acceptance Testing for Online Banking System (Web Application) for Lloyds International Private Banking.

• Written and executed Test Scripts manually for Fedlink (Funds Transfer Replacement Project) Outgoing, Incoming, and Internal Wire Transfers.

• Responsible for Product Parameter changes for Loans & Deposits, Loan Syndication modules.

• Experienced in working with the online banking system.

• Analyzed & suggested business requirements, specifications, apprised the same to the PL of the project for any additional improvements; its subsequent impacts on to the job flow. It includes finalizing the time frame to finish the task and complete project implementation.

• Actively came up with solutions to some of the issues. Developed the Results document, which aimed at suggestions to improve the performance of the application.

• Participated in Functional Walk-Through to validate the Application Design against the Test Cases written.

• A separate Bug tracking process-using Quality Center is being used to Track Bugs periodically.

• Played a major role by actively participating in scheduled conference calls with different regions to review the testing status and Defect Summit meetings to triage new defects and to follow up on new fixes, patches and builds.

• Reconciled Financial Reports with queries from Oracle database using TOAD.

• As a part of Change Management Team participated in the prioritization of the projects and made decisions regarding any changes to the Application according to their impact on the application.

• Worked closely with users and coordinated User Acceptance testing for different projects.

Project Name: IGA INC

IGA Inc, Chicago, IL Aug ’03 – May’04

QA Analyst

Description: IGA is a Worldwide Groceries chain to serve various applications to their Retailers and Customers. Customers will use the websites to learn about nearest stores or events within the store, learn about availability of item, signup for contests, research and search for product, maintain wish lists, and the websites will allow a customer to purchase merchandise that can be shipped directly to the customers home.

Environment: WinRunner, LoadRunner, Test Director, Windows NT, SQL Server 7.0, MTS, IIS, C++, Visual Basic 6.0 ASP 2.0, Oracle Applications, Java, VB-Script, Java-script, HTML.

Responsibilities:

• Wrote test cases for functionality, system and integration testing and tested the application manually and using WinRunner.

• Used GUI & Text Checkpoints and Synchronization statements extensively for testing.

• Conducted Load Test for Multiple users Using Load Runner.

• Created different Scenarios for Performance testing utilizing Load Runner as per the requirement specifications.

• Used WinRunner to test the functionality and measured the transaction times using Load Runner Controller and TSL

• Baseline test scripts were run with modified code and results of the tests were matched with expected results.

• Performed Manual and automated application testing.

• Conducted Integration and Navigation Testing.

• Performed Functionality testing by comparing the application in different browsers.

• Performed regression testing on successive builds using WinRunner.

• Performed Cross Browser testing on various platforms likes Windows NT, and Mac OS (Firefox, IE 6, IE 7, Safari and Opera)

• Generated the defect reports using Test Director.

• Weekly transactions and updates of the whole system were tested using Integrated Maintenance Testing on the Retailers point of view.

Project Name: COFEE

Verizon, Dallas, TX Jan’03 –Aug’03

QA Analyst

Description: Retail COFEE is a high performance, Windows-based system used for installing, changing and moving or disconnecting telephone service. Additionally, Retail COFEE Ordering can be used for billing inquiry, payment arrangement and billing adjustment. Verizon Network Services (ILEC) Retail Operation’s sales associates use Retail COFEE Ordering at locations like Customer Contact Centers, Business Sales Centers, Branch Contact Centers, Offline Centers and Other workgroups who currently use the National Order Collection Vehicle (NOCV) Online interface for service order entry.

Environment: WinRunner, Test Director, Java, Java Script, Windows 2000 Professional.

Responsibilities:

• Wrote reusable functions in TSL and Created a Library of Compiled Modules in WinRunner.

• Automated the test scripts for the GUI, Functional, Data Driven and Regression testing using WinRunner and also developed test harness.

• Creating and Configuring GUI maps for the standard and custom objects.

• Responsible for testing the module of National Order Collection Vehicle (NOCV) Online.

• Verified the application functionality by inserting GUI, Bitmap and Synchronization checkpoints.

• Executed functional test cases and evaluated the results.

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