CONSULTANT

SKILLS

Overall, * years of experience in various capacities as a Business Analyst and over 5 years on Oracle CRM and Supply Chain applications including Release 12. Experience includes 4 full lifecycles of Oracle Applications implementations with track record of timely delivery & customer satisfaction. Skilled in analyzing current business processes, determining system requirements, reporting needs, and configuring applications to match those needs while incorporating best business practices. Possess excellent problem solving, organizational, and communication skills. Have excellent presenting capabilities, confidence and charisma when presenting technology to customers or to groups of analysts. Possess an extraordinary skill to thrive in an environment subject to fairly rapid change.

OVERVIEW OF RESPONSIBILITIES FOR MAJOR ERP PROJECTS

I worked on Oracle Applications, projects that involved implementation & customization of various Service, CRM, and Supply Chain modules. Involved in Requirements gathering, Gap analysis, Solution Design, Development, Testing, CRP, End-User Training, and Go-Live Support.

FUNCTIONAL SOLUTIONS FOR MAJOR ERP PROJECTS

Worked with Clients to identify and resolve business problems, gaps and implementation issues. I have been involved in functional solutions that includes, gap analysis, setups, test script and documentation using AIM. Experienced in Business requirements gathering, GAP Analysis, Test Plan Preparation, Unit testing, Functional Architecture, System Integration testing, and UAT, Proficient in implementation and setups. Configured the application based on solution design, performed gap analysis and designed workaround solutions. I possess excellent knowledge on Functional Analysis and Implementation. I have trained the client’s super users and users on the application and conducted pilot testing, integration testing, design validation and setups of various Service, CRM, and Supply chain modules. I have also worked with Data loaders during upgrades and new implementations. I have worked extensively with toad to pull data from the back end for analysis work and perform monthly maintenance work.

Oracle ERP: Service Contracts, Installed Base, Field Service, Order Management, Inventory, Marketing, Quoting, Repository Contracts, Advanced Product Catalog, Quality, Oracle TCA, Oracle Accounts Receivables, Depot Repair, Advance Scheduling, Oracle CRM foundation, APC, PIM, Spares Management, Data Loader, Oracle Alerts

Business Objects: BO administrator, Creating Universes, Creating Classes, Creating Objects, Desktop Intelligence, Web Intelligence

Education: BA in Information Science and Forensics from State University of New York at Oswego, Trained in Project Management

WORK EXPERIENCE

Employer Information:

Trimble Navigations – 06/2011 - Current

Canon – 04/2010 – 06/2011

GenPact – 11/2009 – 03/2011

Ritnoa – 3/2009 – 6/2009

Accenture - 8/2007 – 12/2008

Sunera Technologies - 9/2006 – 8/2007

Ritnoa – 2/2004 – 8/2006

01/12 – Present NCR Corporation – Atlanta, Georgia

Environment: Oracle Release 12.2 - Mobile field service, Service Contracts, Install Base, Field Service, inventory, Order Management

• Gathering requirements from Asian regions

• Define and configure a customized field technician process

• Configured application, define and document country specific setups

• Created test scripts for UAT

• Validated tester and user setups

• Created testing toolkit which defines testing procedures, cadence, testing strategy for testing team across the globe

• Helped training team document and create procedures for testing across the globe

• Test new android application for mobile field service application

• Manage offshore testing team

06/11 – 12/11 Trimble Navigations – San Francisco, California

Environment: Order Management, Service Contracts, Install Base, Field Service, inventory

• Gathering requirements from business users

• Create BP80 (Future business process flows)

• Create MD50 for RICE components

• Configure test instance for Conference Room Pilot (CRP)

• Creating business requirement documents

• Creating users procedure documents

• Writing test scripts for business testing

• Create conversion documents to convert data for install base, service contracts and inventory service items

• Verify data integrity after data conversion to oracle from legacy system

04/10 – 06/11 Canon – Jamesburg, New Jersey

Environment: Field Service, Install Base, Service Contracts, Oracle Alerts, Order Management, Advance pricing

• Provided day to day production support for field technicians,

• Worked with the business users to customize oracle field service

• Helped customize and integrate Oracle Field Service with MWA Intelligence

• Write functional designs and help development create technical designs for new functionalities and/or for customizing existing functionality

• Gather requirements from business users, create design, test and implement new reports

• Created business process flows for new business processes

• Worked on projects and additions to optimize oracle CRM

• Customize, create, and test enhancements between oracle and customized applications

• Create test plans for enhancements

• Worked with business owners to come up with a viable solution within Oracle ERP

• Update and maintain functional specification documents as changes are applied to the ERP system

• Work with development team and the business users to test and implement customizations

• Write queries to analyze issues in production

• Develop new oracle discoverer and portal reports based on business requirements

• Create functional design documents for new field service processes

• Develop new oracle alerts

• Test Mobile field service and resolve issues with integration point between oracle and mobile device

11/09 – 04/10 GE Transportation Global Signaling – Kansas City, Missouri

Environment: Field Service, Install Base, Depot Repair, Tele service, Service Contracts, Order Management (Oracle Release 12 CRM LEAD/Solution Architect)

• Responsible for preparing implementation strategy for smooth implementation of Oracle CRM Applications, preparing process flows, preparing implementation documents, specifications, Business Requirements documents, Functional and technical Mapping Documents

• Identifying the Business process and understanding Business functions, strategy, and the right technologies needed

• Involved in Requirement gathering and analysis throughout North America and European operating units

• Responsible for AS IS and TO BE analysis

• Worked with business owners to come up with a viable solution within Oracle ERP

• Create and Review BR100 documents for all service modules

• Meet with Information Management Team leads to discuss possible gaps between business and Oracle ERP solutions

• Review current customizations with information management team to discuss possible workarounds

• Created BR50 Integration fit analysis document

• Created and reviewed BR150 requirement/Gap analysis

• Created BP80 To Be/future process model

03/09 – 06/09 XEROX CORPORATION – Webster, New York and Mexico City, Mexico

Environment: Field Service, Inventory, Territory Manager, Advance Scheduler, CRM foundation, Service Contracts, Spares Management (Oracle 11.5.10.2)

• Implemented and configured Field Service Module as needed by client for Xerox in Mexico

• Implemented territory manager so that it can be used with field service task creation

• Infused advance scheduler with field service so that it can used within Dispatch center

• Conducted multiple CRP’s with the client

• Conducted Training for Field service and advance scheduler

• Updated and maintained changes to BR100 as needed

• Created and designed solutions for Gaps that occurred between client and oracle vanilla functionality

• Created test scripts for full round of testing

• Performed end to end testing which includes all integrations points for field service module

• Created System Requirement Documents for customizations post go-live

• Provided post go-live production support

• Trouble shoot all issues in field service and created and maintained TAR’s as needed

• Testing Customizations for service contracts

• Worked with development to design and create new reports for field service as needed by client

• Designed and implemented customized security features based on SR types for Field service

• Gathered requirements from business users for enhancements post go-live

• Worked extensively with data loaders to enter technicians, territories, and schedules

9/08 – 12/08 US STEEL – Pittsburgh, Pennsylvania

Environment: Inventory, OPM, Advance Product Catalog (PIM), Quality (Oracle Release 12)

• Configured Oracle Inventory

• Configured Quality Management

• Configured Oracle OPM

• Configured Advance product Catalog

• Conducted testing on configured instances and identified problems for the process team

• Provided solutions for process team related to configuration

• Conducted configuration review sessions for clients and process teams

• Managed all issues related to inventory configurations and processes

• Maintained updates to baseline configuration documents for inventory, quality, and Advance product catalog

• Reviewed configuration, conversion, rice objects, and post conversions documents and made changes as necessary

• Helped setup Project templates and updated project structures for Oracle Projects

• Developed 529 Cost Allocations using Mass Allocations and Auto Allocation Sets in General Ledger

3/08 – 5/08 Visa – Foster City, California

Environment: Service Contracts, Procurement contracts, Repository contracts (Oracle Release 12)

• Contracts Lead

• Helped client prepare and gather business requirements

• Created and maintained system process flow using Visio

• Integrated system process flows with business process flows provided by the business process team

• Prepared and revised Front-End GAP analysis

• Researched Contract Repository and Procurement Contracts to provide the best solution for clients requirements

• Provided system input to business process teams when requested requirements required customizations and other development efforts

• Provided input to the development in the Contracts Repository and Procurement Contracts

• Provided and maintained updates on all documents, and made them available to all by uploading them to an online repository

• Updated GCIP lead and client on risk and issues

9/07 – 1/08 EMC – Westborough, Massachusetts

Environment: Service Contracts, Install Base, TCA, Accounts Receivable (Oracle 11.5.10.2)

• Provided production support to client

• Tested and released monthly enhancements for Oracle Service Contracts

• Work with business to define requirements for the assigned monthly work requests

• Supported the development team as they created monthly work requests

• Trained co-workers on vanilla Oracle service contracts functionality

• Tested new operating units from end to end

• Created Test scripts for full testing of enhancements and fixes

• Coordinated a migration of clients issues from a legacy repository to a new repository system

• Created a user guide for migrations of issues to a new repository system

5/07 – 8/07 Foundry Networks – Santa Clara, California

Environment: Service Contracts, Install Base, Order management, AR, Quoting, Advance Pricing TCA, (11.5.10.2)

• Conducted CRP’s in service contracts, install base, order managements, and RMA’s

• Created Test scripts for service, Install base, order management, advance replacements, and RMA’s

• Created user and training guides for various functions as specified by the client

• Resolved Functional issues related with a customized quoting tool

• Resolved issues with Service contracts creation start date in Order management

• Designed solutions for a cleaner more efficient process for RMA’s and advance replacement in Order management

• Created new Install Base Statuses, and automate install base statuses as needed in the installation details

• Used toad to pull information from back-end for troubleshooting

• Provided More efficient streamline billing out of service contracts

• Created setup documents for service contracts and order management

• Managed Tars and conducted OWC

• Created Various Defaulting Release Rules in Shipping

• Created new Order and transaction line types

11/06 – 3/07 CROSSBEAM SYSTEMS – BOSTON, MASSACHUSETTS

Environment: Service Contracts, Install Base, Accounts Receivables, Order Management, TCA (11.5.10.2)

• Responsible for Implementation of Service Contracts module and integrating Oracle Service Contracts modules with Order Management.

• Responsible for all functional aspects of the project such as Analysis of clients business requirements, creation of a functional gap document and Gap solution document

• Integrate Service modules with ERP for Inventory depletion and successfully complete test cycles of process flow from each module

• Created Order to Cash process flow

• Responsible for mapping Processes Requirements with Functionality.

• Conducted CRP’s at various levels with different groups of End Users

• Responsible for AS IS analysis and To be flow and processes for Service Contracts

• Responsible for Requirement gathering

• Worked on the technical design for the install base data from legacy system

• Created accounting rules to successfully setup revenue recognition

• Setup Distributors and resellers for contracts created out of order management and in service contracts

• Setup third party billing, relationships for contracts in order management and in service contracts

• Conducted Web X training for clients based in France

• Created setup and training documents for clients

• Involved in Data conversion strategy

• Created and fine tuned test scripts to fit clients business process

• Aggressively managed TAR’S and conducted OWC

01/07 –02/07 KOPIN - TAUNTON, MASSACHUSETTS

Environment: Order Management, TCA (11.5.10.2)

• Created new Order Management responsibility for a new operating unit

• Created new Order Management menu for the responsibility in the new operating unit

• Recreated line flows, then attached them to appropriate order types for a successful order to cash flow

• Tested and validated order to cash flow with other team members

• Created Setup documents for the new order management responsibility in a new operating unit

• Involved in customer data conversion strategy for a new operating unit

• Validated Order Management setups in production and in test before setting up new operating unit

• Recreated Order types then attached line flows accordingly

• Validated different line flows associated with various order types

09/06 – 11/06 NATIONAL ASSOCIATION BOARD OF PHARMACY (NABP) – MT PROSPECT, ILLINOIS

Environment: Field Service, Marketing Online, Order Management, Inventory, CRM Foundation (11.5.9)

• Created price lists and price list modifiers in Order Management.

• Completed Order management configuration which included, created and assigned document sequences for various types, creating different order types, and successfully setting them up so they can be received by AR

• Validated current Order Management setup in production.

• Validated current inventory setup in production.

• Setup Items, item attributes, and descriptions in Inventory.

• Support development and testing of custom web interface for sales order creation.

• Successfully managed TARS and had OWC.

• Customizing business process related with field service and creating tasks to meet client’s requirement.

• Completed configuration to support event creation, management, and event registration in Marketing online

• Support development and testing of custom web interface for event registration.

• Support development and testing of custom web interfaces for customer creation and update.

• Setup Task notifications in field service.

• Frequently interacted with client to better understand their need.

• Set up groups and resources in CRM foundation

04/06 – 08/06 ENMR-PLATEAU – CLOVIS, NEW MEXICO

Environment: Service Contracts, Installed Base, Order Management, Accounts Receivable, Field Service, Inventory, Purchasing, TCA (11.5.10)

• Upgraded client from 11.0.3 to 11.5.10.2

• Configured debrief so that the inventory can be decremented, and charges can be displayed on the charges screen successfully.

• Successfully setup installed base so that RMA can update the installed base accordingly.

• Created line flows for field service transaction types so that charges from field service can go directly to AR.

• Responsible for setting up pre and post upgrade steps in all 6 of the modules

• Configured Installed Base, and setup users for installed base.

• Created new line flows for transaction types in Order Management

• Created new accounting rules for service contracts

• Used toad to gather information for oracle support

• Setup service contracts approval rules as needed by the client

• Prepared Test scripts for Purchasing, Order Management, Inventory, Field Service, Service Contracts, Installed Base

• Involved in functional Setups in Service Contracts, Field Services, Installed Base, Order Management, Inventory and Purchasing

• Setup various Service Request Types, Task types to address Client functionality in Field Service

• Managed Tars in Oracle Support to handle bugs and existing problems by utilizing OWC.

• Responsible for training all the end-users

• Provided post-live support in installed base, service contracts, and order management

06/05 – 03/06 ULTICOM – MT LAUREL, NEW JERSEY

Environment: Service Contracts, Install Base, Order Management, Accounts Receivable, CRM Foundation (11.5.10)

• Responsible for Oracle Service Contracts modules with Order Management and other ERP modules.

• Interacted with users in related departments and carried out system study to understand the business process and gather business requirements.

• Involved in Requirement Analysis, Design & User Training.

• Involved in studying client requirements and preparing Functional specifications and User Documents.

• Customizing business process related with Installed base and service contracts to meet client’s requirement.

• Responsible for AS IS analysis and requirements gathering for Service & Contracts

• Involved in integration with Service and charges.

• Responsible for GAP analysis.

• Responsible for mapping Processes Requirements with Functionality.

• Defined the role types, defined the Resource roles, Set-up Profile Options, Verify the Installation and functioning of the Task Manager

11/04 – 05/05 TRACKFONE WIRELESS – MIAMI, FLORIDA

Environment: Marketing Online, CRM Foundation

• As a Team member worked on the implementation process of Oracle CRM Applications

• Responsible for preparing implementation strategy for smooth implementation of Oracle CRM Applications, preparing process flows, preparing implementation documents, specifications, Business Requirements documents, Functional Mapping Documents, Module Limitation documents

• Involved in implementation of Marketing Online Applications and CRM Foundation components i.e. Resource Management, Task Management, and Installed Base.

• Defined various business rules for automatic assignment of sales compensation for sales people and sales credit for sales Managers. Setup done for Sales compensation Application. Mapped all the legacy compensation rules to sales compensation application

• Prepared all documents i.e. BR 100 for setups, BR150 for Fit & Gap Analysis, TE050 for Test Scripts.

02/04 – 10/04 FLUKE CORPORATION – EVERETT, WA

Environment: Field Service, Service Contracts, Install Base and CRM Foundation (11.5.9)

• Implementation of Oracle Apps 11.5.9, inclusive of: Field Services, Service Contracts, Installed Base and CRM Foundation.

• Created functional process flows

• Involved in Requirement Analysis, Design & User Training.

• Responsible for all functional aspects of the project such as Analysis of user business requirements, creation of a functional gap document and Gap solution document.

• Involved in functional Setups in Service Contracts, Field Services and CRM Foundation. (Resource Managers, and Task & Escalation Management).

• Setup ERP dependencies for Service Contracts and Field Services. Addressed the Gaps for customizations

• Setup various Service Request Types, Task types to address Client functionality.

• Integrate Service modules with ERP for Inventory depletion and successfully complete test cycles of process flow from each module.

• Conducted CRP’s at various levels with different groups of End Users from each Lines of Business and involved in the preparation of BP040 document

• Worked with users on business requirements.

05/03 – 01/04 SOFTWARE STRATEGIES – NEW YORK, NY

Business Analyst, Business Objects

• Demonstration of the software, explain the features and also map the areas (Educating the Client) where it can help the client.

• Identifying the Business process and understanding Business functions, strategy, and the right technologies needed

• Writing user and functional requirements

• Preparing a requirements document.

• Present the document to your company management for approval.

• Project development, co-ordination and implementation.

• Involved in Account management, Contract Negotiations and Pricing with new Customers and also existing customers.

• Developed strategies and plans for collecting customer feedback including market research and usability testing requirements.

Defined Business Objects and database structure based on the functional specifications and user requirements, and utilized BO Designer to create and maintain the universes, linking Universes

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