Juan Carlos Bolanos

qw6t38@r.postjobfree.com

609-***-****(C) 678-***-**** (H) Riverdale, GA 30274

| COMPUTER\DESKTOP SUPPORT TECHNICIAN |

OBJECTIVE:

To secure a position as a Computer\Desktop Support Technician within your organization that best utilizes my technical knowledge, Customer Service skills and experience.

Strong knowledge of Windows 2000\XP\Vista\Win7 and desktop applications including but not limited to, Microsoft Office Suite and MS Outlook, Installing troubleshooting and networking.

HARDWARE:

Desktops\Laptops Apple\IBM\Dell\HP\E-Machines\PowerPC\ Hitachi\Toshiba\Fujitsu Desktops Laptops and IMacs,

Severs, Dell \PowerEdge, IBM AS 400\eServer, Compaq Proliant\Prosigna servers. Routers\Switches, Patch Panels, Multitech Multiplexers, Cable\DSL\DSU Modems, Digiboard port severs, Modems, Video Cards, Motherboards, plotters, printers. CD-ROMs Drives, computer repair, computer\network related problem, Cabling, Hub\Patch panel installations

SOFTWARE:

Applications MS Office 95\97\2000\XP2003\2010, Adobe Illustrator, Photoshop, Premiere 4\5\6, Windows Media Encoder, Vegas Video, Real Player Producer, Bryce 3D, Asymmetric 3D F\X, Sound Forge, PhotoShop 4\5\6\7, Lectra, AutoCAD, KaratCAD U4ia , Accumark, Wavelab 2.0\3.0, McAfee\Norton Antivirus\Utilities\Ghost, CD Mastering software, Video\DVD Authoring Software, Software based data recovery. REMEDY,SERV\IT, TRACK\IT NETIQ.

Internet\Intranet Software: Exchange\Outlook, Internet Explorer 4\5\6, Firefox, Safari, Black Ice, 602Pro\AnalogX , Gatekeeper\Microsoft\Wingate Proxy Servers, NT 4.0 Back Office, Norton Internet security, DHCP, TCP\IP, LAN\WAN, Search Engines, Netscape Navigator 4\6\7, CuteFTP, PC Anywhere. Dameware, SMS.

Operating System:

Windows 2000\XP\Vista\Win7, Windows 2003 Sever, NT 4 Sever\Workstation, 95, 98, ME, SCO UNIX, OS X, Citrix Metaframe, VMWARE, ALTIRIS, WININSTALL.

EXPERIENCE:

AP Professionals www.approfessionals.com

Desktop Support Specialist - Perot Systems\URS www.perotsystems.com Princeton, NJ. 11/08 - 12/08

Daily support, maintenance, and deployment of PC's, Laptops, and peripherals in a Windows environment.

Responsible for responding to, logging and resolving Desk Side Support related requests and incidents received from the helpdesk or direct from the end user.

Addressing and resolving trouble tickets and completing requests for hardware and software. Trouble tickets include, but not limited to, replacing power supplies, hard drives, memory and motherboards, virus scanning and cleaning, re-loading PC images and configuring PC's based on user requirements.

Remote to clients PC for software installs, troubleshooting, setup Outlook and transfer data.

Technology Services LLC www.techservicesllc.com MT Laurel, NJ 06\08 – 11\08

Helpdesk Support Analyst - Title Resource Group, www.trgc.com

Provide 100% Phone support in a Help Desk environment

Maintain a Windows 2003 infrastructure utilizing Active Directory and NetIQ

Remote to clients PC for software installs, troubleshooting, setup Outlook and transfer data

Support a Citrix Metaframe terminal server environment

Escalate tickets to third party vendors or in house field support for onsite assistance

Troubleshoot VPN connection issues (Nortel Connectivity Client and Clientless RSA Security token)

Adecco Technical Staffing; www.adeccousa.com Philadelphia, PA 08\07- 04\08

Computer HW\SW Support Technician - Cooper University Hospital\Deborah Heart and Lung Hospital;

Perform software updates and hardware upgrades on ALARIS pumps and modules

Flash firmware, back up and download data in support of Alaris Pumps. Upgrading to wireless hardware

Perform electrical safety tests on medical devices using an electrical safety analyzer

Record and document serial numbers, inventory and label for recirculation in hospitals

University of Pennsylvania Hospital System;

Desktop Support Technician

Take ownership and ensure resolve for all tickets and calls taken

Apply and remove images on various PC’s, Set up printers for network sharing

Install software and configure hardware for Medical applications(x-ray imaging)

Assist with connecting users to exchange server, and setting up email accounts using Outlook

Maintain support for logon credentials, and assist when access is denied

Thomas Jefferson University Hospital\Methodist Hospital;

PYXIS MedStation 3500 Support Technician.

Troubleshoot a DOS and Windows NT environment

Troubleshoot and configure custom software to ensure functionality of the Med Station and Supply Station.

Coordinate with pharmacy and nursing personnel for purposes of staging equipment

Keep all software up to date including service packs, and patches

Troubleshoot basic shut-down and start-up operations, and effectively diagnose TCP/IP issues

Utilize basic electronic wiring skills, and to keep track of disconnection\reconnection points and ports

Fashion Institute of Technology, S.U.N.Y. www.fitnyc.edu New York, NY

User Support Technician 3\01- 09\06

Provide technical support for students, staff, and faculty in an Open lab and classroom environment.

Strong verbal and written communication skills, ability to deal effectively with students, vendors and peers

Support Windows 2000 and XP environments via remote assistance

Support 2100 users in all aspects of Helpdesk\Desktop Support, Supervise computer rollouts and configured workstations , Utilized computer imaging and deployment tools such as Norton Ghost and Altiris.

Maintain CAD\CAM hardware and software (MODARIS, KARATCAD, U4ia, LECTRA, and ACCUMARK)

Provide Helpdesk support for TrackIT & AdventNet ticketing systems to input\ distribute work

Create FAQs, technical solutions and how-to documentation,

Maintain network hardware, analyze problems and monitor network to ensure system connectivity

Maintain a ListServ to communicate with daytime and night time technicians

Consolidated Delivery and Logistics; www.cdl.net New York, NY

Network Analyst 9\99-12\00

Supporting 400 users in a Windows 98 \SCO UNIX Wise Terminal, Desktop environment.

Provide technical support for SCO Unix and Windows environment,

Configure and troubleshoot Windows 95\98\NT\2000 workstations, Maintain daily NT and UNIX Server Backup tapes. Troubleshoot and set up Link Wise terminals, Multitech\Micom multiplexers and DSU Modems

Troubleshoot and configure VPN and Citrix Metaframe environments

Run new cables to support LAN, conference and telephone lines

DataVision Computer Video Inc; www.datavis.com New York, NY

Break-Fix Computer Service Technician, 5\97- 9\99

Servicing and supporting walk-in customers in an Authorize Service Center\Retail Environment.

Provide over the phone technical solutions ,Troubleshoot and repair desktops, laptops, workstations and servers

Troubleshoot and replace peripherals including hard drives, video cards, and modems

Implement disaster recovery operations including file restore, and reimaging of OS

Run new cabling for patch panel/switches, Unpack, test, and configure new workstations, servers, and printers

CERTIFICATIONS

DELL CERTIFIED SYSTEMS EXPERT

DELL CUSTOMER SERVICE SKILLS CERTIFICATION, DELL 2008 LINE OF DESKTOPS CERTIFICATION

DELL 2008 LINE OF LAPTOPS CERTIFICATION, DELL WIRELESS TECHNOLOGY CERTIFICATION

DELL 4200 PLASMA TV CERTIFICATION

A+, Network + Certification in Progress.

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