Roberta Vasquez

***Prospect Street

Apt # *

Endicott, NY 13760

qtv0bc@r.postjobfree.com

Home: 607-***-****

Work: 607-***-****

OBJECTIVE: TO SECURE A POSITION WITH A COMPANY WHERE I CAN CONTINUE MY PROFESSIONAL GROWTH AND DEVELOPMENT

EXPERIENCE:

12/2011-Present- Datrose Inc

Doc Prepper/Imager/Facilmail

Imaging/scanning/faxmail

Image documents into scanner

Process faxmail

Multitask between faxmail and imaging

12/2010-07/2011- State of Iowa

CDAC Provider

up keep of home of elderly patient

Make three meals daily

Provide transportation to and from appointments

Shopping

10/2010-01/2011-Dial America

Customer Service Sales Agent

*Contact our clients' existing customers to renew subscriptions or upsell products and/or services to the customer

*Responsible for improving customer retention through programs and service provided to the customer

*Continually maintain working knowledge of our clients products, services and promotions

*Make recommendations according to customer’s needs

*Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken

06/2010-09/2010 Mutual of Omaha (Remedy Staffing)

Administrative Assistant:

*Requests refund checks for Insurance Packets

*Match and assemble Insurance packets with refund checks

*Transfer money from one account to another account

*Research underwriters instruction to refund premium overages.

*Redo Cover Letter Delivery Instruction sheets on packets.

05/2010-06/2010: U.S. Census Bureau:

* Complete Census applications

*Arrange appointments with customers for a more convenient time for the customer to complete

Census application.

08/2009-05/2010: TPG Telemanagement:

Behavioral Analyst

*Analyze behavior of several clients agents to improve proficiency and performance.

03/2009-05/2009 West Corporation-Bank of America-Mortgage Loan Originator

*Complete Mortgage Loan Application 1003

*Give 100% Customer service to each and every customer

*Gather pertinent information from customer and choose the program and product to fit the Home Mortgage needs of the customer

*Daily update on potential applicants

*Update customer by giving and supplying them with their mortgage loan number and other pertinent information regarding the process or next steps to their mortgage

*Daily update on CRE

*Liaison Member: Group of 8 members coming together to resolve employee related complaints, and come up with solutions to resolve and uplift the morale of the employees.

*One of the floors TOP SELLERS

08/2008-11/2008 Gallup Organization 2206 Longo Drive, Bellevue NE

Telephone Interviewer 402-***-****)

*As a Gallup Interviewer, you'll gather opinions by asking questions over the phone. *You'll conduct surveys on different topics with a wide variety of Americans.

7/2007 - 07/2008 Qwest telecommunications 1314 Douglas Street Omaha, Nebraska

Customer Sales Associate 402-***-****)

*Receive inbound calls from our residential customers throughout the country

*Promote and sell Qwest products and services by consulting, gathering information, and evaluating customer needs

*Negotiate customers’ requests for installation, removal/changes of service, billing arrangements, and coordinate different departments

*Use various computer systems (20 or more)/screens simultaneously to process service orders

*Ensure customer satisfaction and win our customers’ continued business and loyalty

*Build and maintain strong customer rapport

*Probe, multi-task, and problem solve

12/2005 - 4/2007 Pay Pal 12312 Port Grace Blvd, La Vista, Nebraska

Resolution Service Agent 402-***-****)

*Respond to inbound service requests via telephone and email inquiries

*Assist prospective customers with protection services information, limited access procedures, and chargeback information

*Research and resolve inquiries verbally, in writing, and on-line

*Provide feedback to management regarding necessary changes and updates, including policies,

Upgrades and customer care issues.

*Attend company provided OFAC and BSA training and be in compliance with all regulations.

*Pass certification testing within the first six months of employment and recertify annually

(Minimum certification score is 90%)

*Create SRs and route to appropriate queue to be worked

*Update and add notes that are necessary to ATTACK cases regarding limited access, protection

Services and chargeback issues

2/2005 - 2/2006 AAA 4010 S 148th Street, Omaha NE

ERS Customer Advocate/Dispatcher

*Provide basic information to members/customers in a call center environment regarding emergency road service.

*Membership and auto travel benefits in accordance with customer interaction model.

*Participates in a team environment to promote member satisfaction *Provide seamless service to ensure customer service goals and standards are met.

*Fulfills member requests for specific membership and auto travel products in accordance with product and membership policies and procedures.

*Receives and processes member requests for emergency road service utilizing a computer aided call processing system.

*Performs geographical location spotting, map reading, and detailed instructions to contracted service providers.

*Identifies and capitalizes on opportunities to cross-sell products and services.

*Navigates through various sources of information (pc, manuals, call center models, internet, etc.)

*Navigates through various sources of applications (d/2000, ats, pps, etc) In order to effectively respond to members/customers’ requests/concerns in a timely manner effectively respond to members/customers’ requests/concerns in a timely manner.

8/2003 - 5/2004 Marguerites Catering Council Bluffs, Iowa

Banquet Server

*Provide alcoholic and non-alcoholic beverages

*Provide various meals to parties of eight to twelve

*Provide maintenance of banquet halls

*Loading and unloading of company truck

10/2001 - 3/2003 Human Recourses Administration NEW YORK, New York

CHILD CARE PROVIDER

* CARE FOR THREE CHILDREN AGES FIVE,TWO,ONE

* PROVIDE EDUCATIONAL STIMULATION FOR CHILDREN

* PROVIDE THREE MEALS PER DAY

* PROVIDE RECREATIONAL ACTIVITIES FOR CHILDREN

2/1999 - 8/2001 FIRST FUNDING MORTGAGE BANKING CORP ROSEDALE, NEW YORK

MORTGAGE CONSULTANT/EXECUTIVE ASSISTANT/Administrative Assistant

*PROVIDED DIRECT ASSISTANCE TO COMPANY PRESIDENT AND VICE PRESIDENT

*MAINTAINED ITINERARIES,MADE TRAVEL ARRANGEMENTS AND SCHEDULED APPOINTMENTS

*REVIEWED MORTGAGE CLAIMS AND PROCESSED CREDIT REPORTS

*VERIFIED RELATIVE CLIENT INFORMATION WITH STATE AGENCIES

*OBTAINED MORTGAGE LOANS AND FOLLOW UP WITH OFFICIAL PROCESSING

*PERFORMED CUSTOMER SERVICE AND ANSWERED MULTI-LINE PHONES

*MAINTAINED CLIENT DATABASE, TYPED MEMOS, CORRESPONDENCES AND DATA ENTRY

*ORDERED ALL OFFICE SUPPLIES AND MAINTAINED OFFICE APPEARANCE

*COORDINATED SCHEDULED EXECUTIVE MEETINGS AND SET UP CONFERENCE ROOM

8/1996 - 1/1999 BIG APPLE ENTERPRISES INC WOODHAVEN QUEENS, NEW YORK

LICENSED REAL ESTATE AGENT

*SOLD RESIDENTIAL AND COMMERCIAL PROPERTIES

*PROCURED RENTALS OF RESIDENTIAL AND COMMERCIAL PROPERTIES

*ARRANGED PROPERTY SITE VISITS FOR PROSPECTIVE BUYERS

*COORDINATED ALL OFFICE EXPENDITURES, USE OF MLS AND MICROFICHE

*SOLICITED AND ESTABLISHED NEW CLIENTS

*RESPONSIBLE FOR THE SALE AND CLOSURE OF 45 VARIOUS PROPERITES IN 3YRS.

1/1996 - 8/1996 QUEENS ROYAL REALTY QUEENS, NEW YORK

LICENSED REAL ESTATE AGENT

*SOLD RESIDENTIAL AND COMMERCIAL PROPERTIES

*PROCURED RENTALS OF RESIDENTIAL AND COMMERCIAL PROPERTIES

*CONDUCTED PROPERTY SITE VISITS FOR PROSPECTIVE BUYERS

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