Sales Manager

Kristin Danielle O'Rourke

SALES & CLIENT DEVELOPMENT PROFESSIONAL

SUMMARY

Over five years experience in the hospitality and event planning industries, focused on sales and client development and support

•Exceptional commitment, ethics and customer focus

•A strong pattern of increased responsibilities and professional growth

•Consistently exceeded sales and client satisfaction objectives

• Company Brand Champion leader

•Significant contract negotiations skills

•Broad experience representing high volume four diamond properties

PROFESSIONAL EXPERIENCE

Sales & Event Manager February 2011 - January 2012

Interstate Hotels & Resorts San Diego, California

•Responsible for group sales and new business for the Westin San Diego

•Leads site inspection tours for prospective clients

•Actively prospects for new clients and develop additional revenue from current clients

•Negotiates client contracts and develops prospect proposals

Sales & Event Manager February 2008 - February 2, 2011

Starwood Hotels & Resorts San Diego, California

•Responsible for group sales and new business for four Starwood properties in San Diego

•Represents Starwood at trade shows and marketing events

•Leads site inspection tours for prospective clients

•Actively prospects for new clients and develop additional revenue from current clients

•Negotiates client contracts and develops prospect proposals

Convention Services Coordinator August 2006 - February 2008

Hilton Hotels & Resorts San Diego, California

•Responsible for creating key reports including weekly convention calendars, Post Event Reports and Voice of Customer Surveys

•Managed correspondence with clients including contracts, scheduling events, transportation, entertainment, and special requests

•Opened and closed turnover files

•Created, revised and distributed banquet event orders.

•Assisted in Site Visits

•Attend pre-convention meetings

Event Coordinator Assistant February 2007 - February 2008

HelmsBriscoe- Coronado, California

•Managed correspondence, budget, and all meeting details including travel and onsite events for all national corporate clients.

•Organized and coordinated all meetings and events for more than ten national clients.

•Responsible for all daily office administrative duties

PROFESSIONAL SKILLS

Delphi, SPOT, Microsoft Word, Excel, Outlook, Power Point, Adobe, FileMaker, ACT, Proficient in Spanish

EDUCATION

University of Arizona-Tucson, AZ

TRAINING

Strategic Sales I Starwood Global Sales Training

Strategic Sales II Starwood Global Sales Training

Understanding and Defining our Customers Needs and Desires

Starwood Global Sales training

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