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Human Resources Customer Service

Location:
California
Salary:
$85-$115k
Posted:
April 10, 2015

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Resume:

Kevin R. Panet, MS HRM, SPHR-CA, SHRM-SCP

Simi Valley, California 805-***-****

qptdqh@r.postjobfree.com www.linkedin.com/in/kevinpanet

EXECUTIVE SUMMARY: A highly knowledgeable Human Resources leader with over 20 years of

experience, achieving measurable results that contribute directly to the bottom line, moving the organization

forward, specializing in; strategic planning, recruiting, compensation and benefits, training and organizational

development, employee relations, HRIS, compliance, internship programs, health & safety, and much more.

EDUCATION:

MS – Human Resource Management, Chapman University, Orange, CA

BS – Business Management and Administration, Chapman University, Orange, CA

EXPERIENCE:

Human Resources Manager, Human Resources Dept. 08/12 – Present

Tierra del Sol Foundation (Sunland, CA)

•Leads a Human Resources team, with 2 direct reports and several interns, serving over 300 employees.

•Streamlined recruiting process, reducing time-to-hire by 30%, while improving candidate quality.

•Reduced involuntary separations in 2014 by over 75% by improving hiring practices and employee

relations.

•Instituted several new recruiting strategies, including new on-line sources and recruiting via social media.

•Conducted numerous compensation reviews and adjustments, aiding in the retention of key staff.

•Reduced turnover in 2014 by 5.6%, despite an improving economy and an estimated 10% increase.

•Lowered unemployment insurance costs by over 44%, saving the organization $45.2k in 2014.

•Managed benefits open enrollment process for medical, dental, vision, and FSA benefits, engaging

vendors and providing clear communications to staff, providing a comprehensive overview of all employee

benefits.

•Responsible for training and development activities, personally training managers on performance

management, coaching and counseling, AB 1825 sexual harassment compliance training, and more.

•Assists program directors and area managers with staffing levels, coaching and advising during critical

staffing periods, and how to work with individuals on various leaves of absence (LOAs).

•Managed a RFP process for our benefits broker selection, reviewing proposals from 10 brokers, narrowing

down to 4 choices for the executive team to make the final selection on a benefits provider.

•Reduced OSHA reportable by 68% in 2013, resulting in lower worker’s compensation claims and costs.

•Chairing the senior safety committee, facilitated efforts to prepare for a visit from Cal/OSHA, resulting in

our organization being recognized with the Cal/OSHA Golden Gate Certificate.

•Led HRIS implementation efforts, introducing Employee Self Service, HR Alerts, and Training modules, as

part of our Sage Abra HRIS (Human Resources Information System), streamlining many processes.

•Routinely coaches managers on employee relations issues, reducing conflict in the workplace.

•Produced Tierra’s first employee Health & Wellness Fair with positive feedback and attendance over 48%.

•Developed Tierra’s college internship program, expanding internship opportunities resulting in thousands

of donated hours to the non-profit foundation, creating a win/win for both the organization and students.

Human Resources Instruction (Part Time, Evenings) 10/13 –

Present

Since the fall of 2013, I have taught several HR classes for entry-level to experienced HR professionals;

•Instructed the “Performance Management Course,” for University of Redland’s HR Certificate Program.

•Lead facilitator for the PHR/SPHR certification exam prep course for Train Me Today

•Taught the Cal/OSHA workplace safety module for the HR Assistant Academy at L.A. Valley College.

•Instructed the HR Management module of the SHRM Essentials of HR Management course for PIHRA.

Trainer & Instructional Designer, Human Resources Dept. 08/10 – 04/12

OneWest Bank (Pasadena, CA)

•As a member of the Human Resources department, I was responsible for the design and delivery of

•training for banking and mortgage positions, as well as new product training for operations staff.

•Used Adobe Captivate, creating web-based training for over 800 employees at 78 locations.

•Assisted VP of Benefits with sourcing Wellness vendors to reduce healthcare costs.

•Laid off when mortgage operations failed. Desired to find a HR generalist leadership role.

Account Manager, Multi-Family Dept. 04/09 – 02/10

CallSource, (Westlake Village, CA)

• Temporary customer service job, until I could get back into Human Resources.

Financial Advisor, Insurance Agent & Loan Officer, 01/07 – 04/09

Independent Licensed Agent, Financial Services Industry (Simi Valley, CA)

• Explored a career in sales, learned many new skills, found it was not the best use of my talents.

Manager, Marketing and Training, HR / Training Dept. (Shut down, everyone laid off) 02/06 – 12/06

Ownit Mortgage Solutions, Mortgage Industry (Agoura Hills, CA)

• Managed a $1.3 million budget, supervising 3 employees, while providing training and marketing

support to over 600 employees at multiple sites across the United States.

• Combined and streamlined several functions and reduced departmental costs by 10%, saving over

$100,000, annually, while improving the accuracy, visual appeal and distribution of training and

marketing materials. Reduced cycle time to produce and deliver collateral by 78%.

• Designed and delivered a 2-week sales training course at Ownit Mortgage for $33,000, enabling new

employees to produce 123 loans, funding $45,957,713.

Corporate Training Manager, HR / Training Dept. (Operations ceased, 97% laid off) 11/02 – 02/06

WMC Direct, a General Electric Company, Mortgage Industry (Burbank, CA)

• Created a training department as company grew from 411 to 2,700 people in two years, at several

locations across the United States, increasing the company’s value from $20m to over $800m.

• Provided customer service, management, process and sales training, launching the careers of over

1,500 employees, many new to the industry. Effectively trained employees “hit the ground running,”

saving the company valuable time and money, averaging $2,400 per employee.

Human Resources Manager, Human Resources Dept. 02/01 – 10/02

Blue Cross of California / WellPoint, Health Insurance Industry (Newbury Park, CA)

• Supported senior management teams with team building, problem resolution and project

management support.

• Provided guidance to managers in the areas of compensation, recruiting, training and management

development.

• Provided Employee Relations services for an 850-employee client base, within a 2,000 employee

population, quickly responding to ER issues, dramatically reducing the risks of costly lawsuits.

• Conducted investigations on allegations of harassment, fraud and other employee misconduct.

• Facilitated terminations, working closely with corporate Employee Relations & legal staff.

• Trained over 125 supervisors in HR policies, procedures and productive management techniques.

• Conducted behind-the-scenes efforts that contributed directly to the overwhelming success their first

on-line United Way campaign, raising over $1.6 million, doubling the prior year total.

Human Resources Generalist, Human Resources Dept. 08/98 – 02/01

The Boeing Company / Rocketdyne, Aerospace & Defense Industry (Canoga Park, CA)

• In a union environment, developed several successful employee and team recognition programs,

improving productivity and morale, measured by favorable employee feedback surveys.

• Worked with several unions to build and maintain positive labor relations. Worked closely with a

group of “disgruntled” workers, resolving numerous conflicts, preventing a union from organizing.

• Facilitated several teams through problem identification and resolution, contributing directly toward

overall RS-68 EELV engine cost reduction, from $50m to $5m, and increased speed to market.

• Trained and coached manufacturing teams building C-17 aircraft at The Boeing Company to win the

Malcolm Baldridge National Quality Award, with one team reducing costs by over 80%.

Human Resources Generalist 04/96 – 08/05

146th Airlift Wing, California Air National Guard, U.S. Air Force Reserves

• After 12 years of working as a Human Resources Generalist on active duty with the U.S. Air Force,

transferred to the active reserves, where I continued to perform HR generalist activities; training

management, records management, performance management, leadership training, and more.

PROFESSIONAL ASSOCIATIONS: Society for Human Resources Management (SHRM), Professionals in

Human Resources Association (PIHRA) [Board Member, PIHRA District 4], National Human Resources

Association (NHRA) - Los Angeles Affiliate.



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