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Business Analyst, Project manager

Brunswick, Ohio, 44212, United States
50000 - 100000
April 10, 2011
Contact Info:


**** ******* ***** • Brunswick, OH 44212

Evening Phone: (330) ***-**** • Day Phone: (330) ***-****

Veteran status: Rated •


Delivering Leadership, Accountability, and Excellence

Highly successful technology expert experienced in multiple critical roles within technology-focused industries. Entrepreneurial leader with demonstrated business success focused both on customer service and technical program implementation. Programmer with 20 years of experience, versed in developing code, writing various scripts, and managing overall technology product development.

Subject-matter expert serving as a welcome addition to any business team, with a demonstrated ability to deliver highly critical projects and data within tight schedules / budgets, willing and able to function in any role necessary to ensure project success. Professionally dedicated individual with desire to develop innovative solutions that influence operational and strategic decisions while exceeding customer needs and expectations.

* Detailed development engineer who streamlines processes, reduces unnecessary expenses, and focuses on profit goals, while investing in people. Fast learner, with extreme attention to detail with regard to coding expertise and development knowledge.

* Highly proficient in re-engineering both existing and new procedures to enhance performance. Hands-on involvement in research and development, cost-saving measures, and ongoing process-improvement activities.


Product Engineering • Performance Metrics • On-Time Delivery • Information Analysis • Actionable Reporting

Programming • Systems Management / Integration • Analytics / Data Management • Simulations • Testing

Performance Optimization • Program and Project Management • Resource Management

Expense Reduction • Training and Development


VB.NET • C • C++ • COBOL • BAL • RPG • FORTRAN • HTML • Borland C++ Builder 5 • Delphi 2

Windows 3.1 to Windows 7 • Microsoft Office Suite


GXS Gaithersburg, MD / Brookpark, OH 2008 to 2010

Production Services Engineer

Developed Automated processes using VB.NET to speed up processing and monitored system alerts to proactively identify and address problems before client was affected. Determined problems using e-commerce applications such as Enterprise System and Application Integrator, overseeing communication systems, and managing system alerts. Responded to and resolved system or client initiated incidents, collaborating with other GXS team members to gather information and provide status updates about incidents and problems.

* Modified scripts to ensure correct processing and modified transactions in strict compliance with GXS and client procedures.

* Identified, documented, and fixed known problems, creating problem tickets, tracking incidents, and assisting in incident escalations.

Teresa’s Pizza Brunswick / Medina, OH 2003 to 2007

Owner / Manager

Owned and managed two franchise locations, capitalizing on extensive customer service, business management, and web design attributes to successfully run and drive business to success.

* Managed staff of 12 employees, Payroll, Accounts Receivable, Accounts Payable, and Inventory.

* Created and managed all website functions, advertising literature, and promotional pieces.

IBM Akron, OH / Charlotte NC / Mayfield, KY / Mount Vernon, IL 1995 to 2001

Systems Engineer – UNIX and Windows

Provided application support on HP-UX and Windows systems, as well as performing HP-UX administration. Maintained diskless workstation application support and led support of four in-house Hewlett Packard K360 servers which included all backup and restores, system performance, and systems availability functions.

ALLTEL Hudson / Twinsburg, OH 1978 to 1995

System Support Engineer

Maintained operating system support for 24 Hewlett Packard Series 800s, one Bull DPX20, and 18 DPS6000s, overseeing all back-up and restore functions for HP and Honeywell Bull machines.

* Developed best use practices for CICS by writing an Accounts Receivable Application and creating scripts on multiple platforms to automate processes.


Associate of Science, Computer Science

Cuyahoga Community College Parma, OH


CSA - HP-UX UNIX System Admin


New Horizons Computer Learning Center:

Intro to Visual Basic.Net Programming • Programming with Microsoft Visual Basic.Net

Developing Microsoft ASP.NET Web Applications • Programming with ADO.NET

Querying Microsoft SQL Server 2000 with Transact-SQL • DOS 6.22 - Level 1

Networking Fundamentals • HTML 4 – Levels 1 through 3

Hewlett Packard Training:

HPUX 9.0 System Administration • HP-UX 9.0 System and Network Administration

HP-UX 11.0 System Network Administration I and II • HPUX 9.0 concepts

IBM Computer Schools:

Assembler • C Programming • Advanced C Programming • C++ Programming

Command level CICS Boeing Computer Schools • Project Management basics

Honeywell Bull Computer Schools:

TDS programming and implementation • IDSII concepts and Data Base Administration

UNIX • AIX and HVX System Administration • Bull Computer Schools GCOS6

GCOS6 Optimization • Assembly Language • Macro Utilization

Mod400 implementation