Customer Service Sales

Sharece Lashawn Wilcox

************@*****.***

**** ************ ****

Ellenwood, GA 30294 Mobile: 502-***-****

-------------------------------------------------------------------------------------------------------------------SUMMARY: Highly qualified results oriented individual with several years of productive responsibility and leadership experience. Self- motivated, passionate individual with a can-do attitude! Effective organization and communication skills. Excellent problem solver who maintains high values and integrity. Effective multi-tasking.

Communication Skills Results Oriented Organization Skills Problem Solver

CUSTOMER SERVICE MANAGEMENT

Served as Assistant Manager processing vendor orders, conducting inventory of merchandise and lottery, maintaining accurate account of sales and register with only a 10% loss to write-off and spoilage.

Supervised 4 store personnel ensuring stocking, displays, and efficient customer relations and sales were provided.

Served as a Call Center representative assisting customers with repairs, billing, and product information concerns.

Troubleshot and/or repaired cable equipment via telephone, preserving 80% of clientele.

ADMINISTRATIVE MANAGEMENT

Office Assistant and Estimator for a housekeeping service. Assisted with daily office procedures and functions ensuring that 50 accounts met customer satisfaction.

Handled and resolved customer complaints or compliments, answered customer correspondence received via US mail or email.

Edited, proofread memorandums, to ensure correct spelling and proper grammar.

Gathered and verified customer information to secure accounts and provide assistance.

NATURAL HEALTH MANAGEMENT

Provided essential Swedish massage therapy to the total body of 10 clients treating superficially with light strokes to provide relaxation.

Advised athletic clients on the benefits of Deep Tissue which accents beneath the skin treatment with a 95% approval rate.

Participated in a Wells Real Estate Health Fair administering chair massages for 20+ company employees.

Managed and set up chair and table massages for a USA Volleyball Tournament with approximately 200 participants and athletes.

Certified in Neuromuscular Therapy, Chair massage, and Massage Therapy.

EMPLOYMENT HISTORY

Molly Maid of Henry County-Office Assistant Stockbridge, GA April 07-August 08 Insight Cable Co-Customer Service Rep Louisville, KY December 05- February 07 Circle K-Sales Associate Louisville, KY August 05-November 05

Exxon Mobile-Sales Associate/Asst Manager Triangle, VA December 04-July 05

Wilson Leather-Sales Associate Woodbridge, VA October 04-January 05

Seven-Eleven-Sales Associate Alexandria, VA January 03-September 04

Portland Child Development Center-Pre-School Teacher Louisville KY July 98-December 02

EDUCATION

Atlanta Technical College, Barbering Program, Atlanta, GA, GPA 3.30

Rising Spirit Institute of Natural Health, Massage Therapy, Atlanta, GA, GPA 3.35

Kentucky State University, Accounting/Business, 30 semester hrs, Frankfort, KY, GPA 2.75

OTHER INFORMATION

Computer literate: Microsoft Word, Excel, and Outlook.

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