Aleksandra Buckley

Personal Details

Phone: 443-***-****

Email Address: qoek12@r.postjobfree.com

Driving Licence: currently learning

Availability: immediately

Home Address: *** * ***** *****t

Baltimore MD

21231

Education

Higher Education

2006-2010: Northumbria University: Newcastle Business School

BA (Hons) Travel and Tourism Management (Tourism and Management majors)

• Dissertation on Service Quality Management in Event Industry

• 1 year internship at the Baltimore Marriott Waterfront

Further Education: Foundation Course

2006: Higher Education Foundation Course (Northumbria University):

High School or Equivalent

2004-2005: Provincial College (Russia, Yaroslavl) with concentration in humanitarian sciences.

Summer School

02/08/2004- 13/08/2004: European Center of English Language Studies- Junior General English Package at Upper Intermediate level.

Work Experience

06/2010- 03/2011 Volga tour. Manager of MICE Department

• Event logistics and co-ordination

• Lead VIP guests relations group for the Global Policy Forum 'The Modern State: Standards of Democracy and Criteria of Efficiency'

• Event manager for the International Endoscopy Conference

• Managing VIP corporate clients

• Billing, scheduling of payments, work with legal papers, agent agreements.

• Hotel, flight, transfers reservations

08/2009- 10/2009 Volga tour. External Manager Expert MICE Department for the international conference ‘Modern State and the Global Security’

• Was responsible for accommodating VIP guests and personalized services such as accompanying them to the airport, meeting and greeting, scheduling events and other services they may require.

• Managed transportation

• Was personally working with the Nobel Prize winner Alvin Toffler

07/2008- 07/2009 Baltimore Marriott Waterfront. Banquets Lead Server

• Went through new hired training, concierge training and personal development plan

• Received Green Meetings Certificate

• TIPSs certified

• Worked as part of a team as well as the lead server

• Was in charge of a number of small events (up to 40 people)

• Food and Allergies training

06/2007- 08/2007 - Volga-Tour. Outbound Tourism Manager's Assistant

• Wrote compact tour-guides for customers, that gave me an opportunity to develop useful knowledge of most popular tourism destinations, so I was able to deal with customers directly and plan their holiday

• Worked during the peak season. We had increasing number of problems, such as plane delays, inaccurate bookings and so on; have gained problem-solving skills and ability to work under pressure.

• Was in charge of the bus and cars bookings and dealt with day to day occurring tasks and problems.

• Have developed my leadership skills, as I was often left in charge of trainees in the company. This enabled me to work in team

• Event organizing assistance. Gained a clear understanding what tourism industry is about and useful skills

06/2005-08/2005 - Volga-Tour. Courier

• Delivered important documents

• Made bank payments

• Picked up booked tickets

• Was able to see the process of holiday making and was offered the position of outbound tourism manager's assistant

06/2004-08/2004 - Analytic Center. Database operator

• Collected and typed data into the computer.

Skills

Teamwork skills

• Working in teams during internship in Baltimore Marriott Waterfront

• Great team work experience during my Foundation course (2005-2006) and Travel and Tourism Management BA (Hons) in the Northumbria University: prepared different kinds of presentations, conducted researches and wrote projects with the group of students, which gave me an opportunity to improve my team work skills.

Self Management and Decision making skills

• Experience in working abroad (Baltimore, USA), handling the visa process and legal and financial matters

• Was managing of special projects and VIP clients during my work with Volga-Tour

Leadership skills

• Was often left in charge of trainees in the Volga-Tour company, where I worked as outbound tourism manager's assistant

• Managerial work during the international conference ‘Modern State and the Global Security’

• Work as lead server in Marriott Baltimore Waterfront

Language skills

• English

• Russian

IT skills

• Spreadsheets

• Databases

• Word Processing

• Web Page Design (can write basic HTML and CSS)

• Using Internet

• PowerPoint,

• Excel, Word

• Access

Interests

Travelling

• Find it interesting to explore different countries and enjoy cultural tourism. Visited World Travel Market London in 2006, 2007 and 2009.

Reading

• Keen on reading classic literature as well as modern and specialized business magazines.

References

Academic

Jacqueline Holland- Senior Lecturer, Programme Leader: BA (Hons) Travel and Tourism Management

Northumbria University: Newcastle Business School

Northumberland Road

Newcastle upon Tyne

NE1 8ST

+44-191-***-****

qoek12@r.postjobfree.com

Professional

Juliya Skorokhodova- General Director “Volga-Tour”

24a Trefoleva street

Yaroslavl

Russia

150000

(4852)58-11-41

qoek12@r.postjobfree.com

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