Nenad Gligoric

***** * *** ****** #****, Phoenix, Az 85024 Cell: 623-***-**** : qnsjz7@r.postjobfree.com

Career Overview

-Highly motivated sales associate with extensive customer service and sales experience. -Performance-driven sales representative skilled in creating marketing plans and leading successful product launches, promotions and development.

-Enthusiastic and dedicated employee with high integrity, strong work ethic and great leadership skills.

Core Strengths

• Strong organizational skills • Top-rated sales performance

• Creative problem solver • Web-based reporting tools

• Listening skills • Account management

• Excellent communication skills • Process development

• MS Windows proficient • Negotiation skills

• Problem solver • Strategic planning

• Fast learner • Technical writing

• Strong client relations • Project management

• Energetic work attitude

• Cash management

• Shipping and receiving

• Top sales performer

• Cash flow management

• Customer service

• Strategic sales

• Multi-line phone usage

Accomplishments

Customer Relations:

• Earned highest marks for customer satisfaction, company-wide.

Customer Service

• Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

• Handled guest complaints, maintaining a positive dining experience for all restSales

• Consistently generated additional revenue through skilled sales techniques.

• Product Promotion

• Up-sold products and motivated customers to upgrade current product plans.

• Market Research

• Performed an average of 80 follow-up phone calls per day to discover customer needs and desires regarding product development, use, and assistance.

• Market Research

• Interviewed clients via market research surveys to identify product issues and customer needs.

• Cashier

• Achieved highest number of new credit accounts opened within 1-month period.

• Monetary Transactions

• Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

• Telephone Service

• Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

• Customer Assistance

• Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

• Computed Data Reports

• Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

• Customer Follow-up

• Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

• Customer Service

• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

Enrollment Adviser

June 2009 to Current

University of Phoenix – Phoenix, AZ

-Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.

-Organized weekly sales reports for the sales department to track product success. -Greeted customers entering the store to ascertain what each customer wanted or needed. -Maintained up-to-date knowledge of University policies.

-Provided an elevated customer experience to generate a loyal clientèle.

-Worked as a team member performing enrollment adviser duties, product assistance, while providing excellent customer service.

-Received multiple reviews acknowledging my level of dedication to excellent customer service. -Directed calls to appropriate individuals and departments.

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Educational Background

University of Phoenix 2012

Phoenix, AZ, Maricopa

Business

Bachelors of Science in Global Business

-Related coursework: International Finance, Statistics, -MicroeconomicsRelevant coursework: Fundamentals of Communication, Strategic Sales, Retail Marketing

Gatlin Education 2012

Online

Business

Certificate of Freight Broker.

-Product Development -Project Management -Reporting

-Sales

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