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Customer Service Sales

Location:
Lathrop, CA
Posted:
October 27, 2012

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Resume:

Tracy, CA 510-***-****

qn1hq6@r.postjobfree.com

Sequoia Sims_______________________________________

Professional Skills

Retail Manager/Customer Service/Sales/Marketing

Management level responsibility for customer service, order administration,

technical support, and reception. Support of sales/marketing and

representatives, distributors, dealers, end users. Knowledgeable in

staffing reorganization, development of training programs. Facilitator of

quality promoting greater efficiency, productivity, accuracy, cost savings.

Office/Business Management/Operations

Strong Computer Skills, Microsoft Office. Coordination in all areas of

Operation and Management. Risk management, review and update of liability

coverage. Management of administration, reception of staffing, functions,

HR, Accounts and Finance. Utilize financial data to improve profitability.

Prepare and control operational budgets, data entry. Leveraging profit &

loss report. Infuse effective strategies for the financial well being of

the company. Facilitate coordination and communications between all support

functions. Communication Certificates - Conflict Resolution & Anger &

Behavior Management, Interpersonal Skills, Team Building & Relationship

Management, Best Practices, Principles & Knowledge of Leadership.

Employment

01/09 to 08/12 City of Oakland

Oakland, CA Program Manager

. Coordinated, managed and monitored multiple departments in all areas

of organization.

. Reviewed, prepared operational budgets, financial statements and data

to improve profitability.

. Planned effective strategies for the financial well being of the

company.

01/05 to 01/09 S&F Fashions

Ceres, CA Owner

. Managed customer support, production/packaging teams and manufacturing

departments.

. Planned all support sales, marketing activities. Improved processes,

policies in support of organizational goals.

. Formulated, implemented departmental, and organizational policies and

procedures to maximize output.

. Monitored adherence to rules, inventory control, regulations and

procedures.

01/03 to 01/06 Home Depot

San Leandro, CA Operations Manager

. Liaison with top management.

. Assisted, implemented, managed the development of strategic plans for

operational activity.

. Coordinated and monitored the performance of various departments

involved in production, customer service, warehousing, pricing and

distribution of goods.

. Provided technical support where necessary.

05/02 to 01/05 IKEA

Emeryville, CA Operations Supervisor

. Established organizational structures with delegated tasks and

accountabilities.

. Recruited required staff along with supervision and evaluation of all

hired employees.

. Monitored, managed and improved the efficiency of support services

(IT, HR, Accounts, Finance).

. Facilitated, coordination and communications between all support

functions.

07/00 to 05/02 Horizon Beverage

Oakland, CA Merchandising Sales

Supervisor

. Administered all disciplinary actions (written, verbal, termination).

. Trained in the Operational use of electric pallet jack, reach truck

and order selector.

. Conducted routine store monitoring to ensure quality displays of

merchandise and products.

. Generated weekly reporting, maintained store communications with

operations.

Education

Devry Institute BS in Business Management

Oakland Tech High School General Education, Completed

Home Depot Professional Sales (Skills) Classes 1 & 2

National Trucking School Class A License



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