ALI ABBAS, MBA

**** ***** **** #***, *******, Texas 77065

713-***-****

qmsifg@r.postjobfree.com

QUALIFICATIONS PROFILE

Technically sophisticated, motivated, and results-driven senior executive powered with broad-based years of experience in property and casualty insurance, health and medical insurance, and information technology.

Well-rounded skill set with proven competencies in directing successful IT departments and technical support programs by implementing effective strategies to optimize business processes, elevate efficiency, and improve quality.

Combine flair for developing and implementing innovative solutions to complex and challenging problems with a hands-on, lead-by-example style that fosters a culture of teamwork, shared mission and dedication to operational excellence.

Highly capable in fiercely competitive, stressful and fast-paced environment while juggling multiple priorities. Multilingual in English, Urdu, Saraiki, Punjabi, Pushto, and Hindi.

CORE STRENGTHS

- Website Design and Development

- Continuous Process and Performance Improvement

- Leadership, Training, and Team Building

- Strategic and Tactical Planning

- Interpersonal and Public Speaking Skills

- Budget Implementation and Financial Reporting

- Time Management and Prioritization

- Organized with Strong Analytical Abilities

- Articulate Oral and Written Communication

- Problem Resolution and Decision Making

TECHNICAL PROFICIENCY

OPERATING SYSTEMS:

Windows Sharepoint Server 2003/2007/2010 | Windows Small Business Server 2003/2008 | Windows Web Server 2003/2008 | Windows Server NT 4.0/2000/2003/2008 | Windows Exchange Server 2005 | Windows 95/NT 4.0/98/2000/XP/Vista/Windows 7 | MS-DOS 6.22

LANGUAGES:

SQL, MySQL, Oracle, GW & Q Basic, PASCAL, Visual Basic 6, PHP, C++, Java

Assembly language (8085) and interfacing with different integrated circuits | FoxPro

APPLICATIONS:

Microsoft Office Word, Excel, Access, Outlook, PowerPoint | Microsoft Map Point | Microsoft Info Path | Microsoft Project | Microsoft Visio | Open Office | Google Documents | Photoshop | Fireworks MX | Flash MX | Dreamweaver MX | AutoCAD

| Sound Forge 6 and Acid Pro 4 | Vedder Estimating Software | Xactimate | MSB (Marshall & Swift Boeckh) | Glassmate | Power Claims | All Scripts | Click Claims | Xpert Claims | Claims Inn | Claims Hub / Virtual Claims Adjsuter | Mitchell Glass NAGS (National Auto Glass Specifications) | Power claim | Craftsman Pricing Index

NOTABLE ACHIEVEMENTS

- Masterfully led the Policy System Development for Zurich Insurance (2010–2011)

- Presided over the nationwide policy certificate system development for Guarantee Trust Life (GTL) Insurance Company (2010–2011)

- Exceeded the expectation of every client by offering outstanding customer service, increased flexibility, and greater value (2000–2011)

- Secured major clients, such as Harleysville, Carum Data, Ameriprise, Travelers Insurance, Ford Motor Company, Hertz, Van Liner, Preferred Mutual, and more than 20 County Mutuals (2006-2007) and Vedder (2006-2010)

- Designed comprehensive life cycle systems for insurance companies from First Notice of Loss (FNOL) to Claim Payment system, such as Estimatics, Auto, Property, General Liability, Worker’s Compensation, Commercial (auto and property) (2005–2010)

- Rendered system integration consultation for Mitchell Glass (2007)

- Commended for building high-end workstations and servers for corporate customers for various environments, operating systems, and applications (2001–2005)

SUMMARY OF QUALIFICATIONS

INFORMATION TECHNOLOGY MANAGEMENT AND OPERATIONS

- Directed and coordinated daily operational aspects of a call center consisting of 100 people toward fulfillment of corporate goals and objectives

- Played a vital role in the overall/strategic direction of multiple quality applications

- Aligned department goals to short- and long-term quality and IT strategies, and communicated these goals to the department, quality, and other areas of IT

- Rendered comprehensive customized web-based application solutions in All-Tech Claims, Xpert Claims, and Universal Risk

- Spearheaded and mentored the Application Development, Design, Implementation, and Testing teams

- Administered the corporate budget and forecast of the IT Department to fund operations, maximize investments, and optimize operational efficiency

- Instrumental in designing a reporting module to bridge legacy database systems and current database systems

- Assumed full responsibility in managing team work, arranging meetings, and preparing weekly reports

- Highly regarded for providing exceptional service in designing and maintaining e-Commerce corporate website

HEALTH AND MEDICAL INSURANCE

- Exemplified keen abilities in Insurance ICD 9 coding, a numeric diagnostic code used by insurance companies to determine whether or not to pay for a medical test, treatment, or procedure

- Demonstrated in-depth knowledge in insurance claim re-pricing, including dental, life, auto, and medical

- Ensured strict compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations and Insurance TPA (Third Party Administrator) both operational and IT

- Built and cultivated long-term quality relationships with in and out network insurance providers

- Prepared, compiled, and organized electronic medical records (EMR) in doctor’s clinic for future reference

- Handled the fulfillment packages, collection of money, and member/enrollment data management

PROPERTY AND CASUALTY INSURANCE

- Provided exceptional claims and operations services to effectively meet diverse client needs

- Carried out property and casualty (P&C) insurance for auto, commercial, residential, marine, RV, and heavy machinery

- Evaluated property damage and assessed commercial or residential loss in various catastrophe during hurricanes Rita, Ike, and Katrina

- Facilitated software training for adjusters to develop competencies and achieve the maximum level of potential

- Maintained compliance with Association for Cooperative Operations Research and Development (ACORD)

CAREER PROGRESSION

CO-OWNER / CEO ~ VIRTUONIX, INC., HOUSTON, TX 2011–PRESENT

CO-OWNER / BOARD MEMBER ~ GLOBAL TECH, HOUSTON, TX 2004–PRESENT

IT DIRECTOR ~ ALL-TECH CLAIMS MANAGEMENT, LLC, (FORMERLY OMEGA CLAIMS), HOUSTON, TX 2005–2010

CO-OWNER / PRESIDENT ~ CYBERNEX, INC., HOUSTON, TX 2003–2010

IT MANAGER ~ MANAGED HEALTHCARE INC., HOUSTON, TX 2001–2005

APPLICATION ENGINEER ~ UBM COMPUTERS INC., HOUSTON, TX 2000–2001

EDUCATION

MASTER OF BUSINESS ADMINISTRATION, Concentration in Information Technology, GPA 3.8

- University of Phoenix, Houston, TX: 2005–2007

BACHELOR OF SCIENCE IN ELECTRICAL ENGINEERING, Specialization in Electronics and Communication

- University of Engineering and Technology, Peshawar, Pakistan: 1995–2000

CERTIFICATIONS

ISSUING AUTHORITY DESCRIPTION

Cisco CCNA Cisco Certified Network Associate

Microsoft Certificate in Technical Sales Specialist for Building Business Solutions with Microsoft Products (2)

Partner Program Certificate of Completion Selling the Windows Server System Midsize Business

Partner Program Certificate of Completion Small Business Sales and Marketing Skills Assessment

CLC Word Perfect, GWBasic and Foxpro

PEC Pakistan Engineering Council

Brains College C++

(Affiliated with University of Peshawar)

National Guard-National Certificate of Service

Cadet Corps Pakistan

University of Houston Certificate of Completion How to start a profitable small business

Clear Lake-School of Business Certificate of Completion How to run a profitable small business

3Com University Certificate of Completion Introduction to Networking

Certificate of Completion Introduction to WAN basics

PROFESSIONAL AFFILIATION

Member, Pakistan Engineering Council

COMMUNITY INVOLVEMENT

Volunteer/Regular Donor, Gulf Coast Regional Blood Center

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