Resume

Project Sales

Location:

United States

Posted:

September 30, 2011

Contact this candidate

Resume:

Resume

Rukmanipriya Alaadu (Priya) Business Analyst – CRM

(H1B Sponsorship Available) Mobile: +65-94521075

Residence: Singapore

Resume - Overview

With around 8 years of International work experience with Fortune 500 Company (HP - Emphasis, Symantec – Norton Antivirus) with distinction in Masters in Computer Application (MCA), I have specialized as Business Analyst in the CRM Vertical with an expertise in Salesforce.com.

I have calibrated Business analysis, Project management, Processes and applications. As business Analyst, I have involved in implementation, modification, integrations, customizations and support of the Salesforce.com instance. I have defined and documented the unique requirements of the business and developed specific plan to address those requirements.

Responsibility - Overview

1. Full life cycle implementations of Salesforce projects including High level requirement, analysis, design, configuration, customizations, defining standards, user testing, implementation and administrative support.

2. Good working experience in Workflow Rules, Approval Process, Validations, Reviews, analyzes, and evaluated business systems, processes and user needs, configuration of reporting and user dashboards, including application configuration, workflow setup, data migration and validation

3. Extensive experience in interfacing with corporate business and technical clients. Interacted directly with user & Regional-IT community for requirements gathering, proposing solutions, giving production support etc.

4. Developed user training, roll-out plans, and adoption strategies. Acted as a liaison with subsidiary management and staff to resolve problems and improve processes or systems

5. Possess extensive administration and troubleshooting experience for Salesforce.com implementations.

Work experience

1 Hewlett Packard (Mphasis) - Singapore - Business Analyst

- CRM – Saleforce.com

- Oct 2009 – Aug 2011

2 Lister Technologies Pvt. Ltd - Business Analyst

- CRM – Saleforce.com

- Nov 2006 – Sep 2009

3 Slash Support Pvt. Ltd - Application Specialist

- Crystal Reports

- Nov 2003 – Nov 2006

• Designation : Functional Consultant, Business Analyst

• CRM Tools : Salesforce.com

• Data Migration : Apex Data Loader, Imported data into Salesforce instance

• Reporting : Sales force Custom Reports

• Business Domains : Reporting, CRM

• Visa Status : H1B Sponsorship available

Project Details

Project - 1 of 10

Project Name Aidha Salesforce.com Implementation

Company Mphasis

Duration Feb 2011 till August 2011

Environment Salesforce.com

Skills/Tools Salesforce.com

Team size 4

Role Business Analyst

Aidha is a non-profit Organization training domestic workers on courses related to using Computers, developing Leadership skills, etc. in Singapore. They require a system to store information on these domestic workers as students, Volunteers helping Aidha to achieve Training, Class details, etc. The Project is about storing and managing Students accounts, Volunteer accounts, Students fee payment, Class Schedules and Class Outcomes of each class schedule. The system developed should encompass features of storing and managing entities around Student and Volunteers. The Students will be stored as Person Accounts and fee payment will be captured in Opportunity of the Accounts. Custom objects, formulas, Validations and Workflows have to be created wherever necessary to accomplish the flow of process in the system.

Contribution:

• Requirement Gathering from the client.

• Creation of prototype to demonstrate the design of the solution.

• Develop Business Functional Requirement Document on the understanding of the requirement and get the approval from the client.

• Creation of SOW and conduct Project Kick-off.

• Functional Configuration and Implementation in Salesforce.

• Coordination with Technical team on Technical Requirements of the Project

• Implement various other related features in the application.

• Unit testing of the application.

• Troubleshoot and debug issues related to testing.

• Report creation.

• Train the Administrator on Data upload.

• Handle Train the Trainer sessions.

Project - 2 of 10

Project Name SymART, Symantec Corporation, Singapore

Company Mphasis

Duration Dec 3, 2009 to September 30, 2010

Environment Salesforce.com

Skills/Tools Salesforce.com

Team size 3 (excluding Technical Team)

Role Business Analyst

The Project is about the automation of the Contract life cycle and Term Exception approvals within Symantec. Phases I and Phase II of Enterprise Contract Management effort resulted in the adoption of SymART, a tool that automates the Contracts life cycle. This Application was implemented in the US and EMEA for certain Agreement Types. Phase III included the remaining Agreement Types, as well as rolling out the tool to APJ in which I played as a Business Analyst of APJ region.

Contribution:

• Audacious end-to-end understanding of the application SymART.

• Providing advantageous engineering support during CRP and UAT of the project, which includes Enterprise Track, Services Track and Distributor Reseller track.

• Sustaining robust consistency in post-production support, strengthened client engagement in tracking and solving their issues.

Achievements

• Optimized the System learning time period of application SymART within the schedule.

• Received appreciations for Extra mile I took, to gain customer delight by my initiatives. Ensuring customers comfort in the usage of tool, testing during CRP and UAT were my prime objective

• Acknowledged by Project Stakeholders for Creating Value – Addition by finishing my tasks with importance to details on time.

• During the period of UAT, handled users from a various countries and cultures for which I have received appreciations. Smooth uninterrupted transformation of information gained me this appreciation from various walks.

• Ceaseless Communication to customers was ensured from my end whenever required, to eliminate gaps on account of providing clear and complete picture of the happening.

Clients Benefits

• By understanding the Application SymART quickly and easily, I was able to think deeper about the details with the help of which, I was able to handle everything with the project quickly and easily.

• By providing situational support during the period of CRP, UAT, etc, tracking issues, customer interaction, solving issues and patience to handle any customer, Client was able to achieve their target as planned.

• As Value Addition, on the absence of Key people during UAT, I took the responsibility of handling customers from various time zones and culture, which helped the timeline of UAT to be in compliance with the timeline planned.

Project - 3 of 10

Project Name Salesforce.com Implementation, Peak Performance Seminars, India

Company Lister Technologies Pvt. Ltd

Duration 30 Business Days

Environment Salesforce.com

Skills/Tools Salesforce.com

Team size 2

Role Business Analyst & Functional Consultant

The Project dealt with the normal Sales process cycle like capturing information on Leads, Customers (Accounts), Sales details (Opportunity), reports on the sales done by the Sales Manager and calls made by the Sales reps. Adding to this, the project also demanded capturing of Referral Partners who are obliged to get commission from the Organization on account of referring people who makes use of the University programs conducted by the Organization.

Contribution:

• Started with getting requirement from the client during BPR (Business Process Review).

• Prepared BFRD (Business Functional Requirement Document), on the understanding of the requirement and get the approval from the client.

• Prepared the Configuration Document on the Configuration design of the requirement in Salesforce and get the approval from the client.

• Created a prototype model before starting up the actual implementation and demonstrated the application.

• Upon approval from the client on the prototype demonstrated, implemented the application.

• Web to lead functionality to capture leads for Training courses. Email templates and newsletter for Leads, Contacts, etc

• Custom Objects, Validations, Workflows and approvals to automate many manual processes.

• Implemented various other related features in the application.

• Created custom reports and dashboards.

• Unit testing of the application before delivering the application to the Testing team.

• Troubleshooting and debugging issues related to testing.

• Prepared User Manual for easy navigation by users using the system.

• Had regular Calls with Client to understand and check the progress of work and adaptability of users after the system is deployed.

• Involved in class room training for 12 end users.

Project - 4 of 10

Project Name Salesforce.com Implementation, Sify Technologies, India

Company Lister Technologies Pvt. Ltd

Duration August 08 – November 08

Environment Salesforce.com, Apex Data Loader

Skills/Tools Salesforce.com

Team size 2

Role Business Analyst & Functional Consultant

The Project had the normal Sales process cycle with complex role hierarchy. It involved multiple Workflows and Approval processes for the business process to be accomplished in the Salesforce.com system. This was an end-to-end Implementation right from requirements gathering, feasibility study, solution design, actual implementation, Data migration and User Training.

Contribution:

• Started with getting requirement from the client during BPR (Business Process Review).

• Prepared BFRD (Business Functional Requirement Document), on the understanding of the requirement and get the approval from the client.

• Prepared the Configuration Document on the Configuration design of the requirement in Salesforce and get the approval from the client.

• Created a prototype model before starting up the actual implementation and demonstrated the application.

• Upon approval from the client on the prototype demonstrated, implemented the application.

• Web to lead functionality to capture leads. Email templates and newsletter for Leads, Contacts, etc

• Custom objects, Validations, Workflows and approvals to automate many manual processes.

• Implemented various other related features in the application.

• Created custom reports and dashboards.

• Unit testing of the application before delivering the application to the Testing team.

• Troubleshooting and debugging issues related to testing.

• Created User Manual for easy navigation by users using the system.

• Had regular Calls with Client to understand and check the progress of work and adaptability of users after the system is deployed.

• Training was provided for about 15 Sales users, 7 Leadership users and a System Administrator. Post-Implementation Support was also provided to the customer for a stipulated time.

Project - 5 of 10

Project Name Salesforce.com Implementation, Polaris Software Lab, India

Company Lister Technologies Pvt. Ltd

Duration Nov 08 – Jan 08

Environment Salesforce.com, Apex Data Loader

Skills/Tools Salesforce.com

Team size 2

Role Business Analyst & Functional Consultant

This project required consulting in business process enhancements, administration and support for the Salesforce.com CRM solution. This project involved in making use of the Campaign Management feature available in Salesforce.com by Sales people. It also involved in creating custom reports to report on Campaign and handle Bounce Management.