Jennifer Johnson

**** **** **** **. *******, TN *8115

Home: 901-***-**** Cell: 901-***-****

qldocg@r.postjobfree.com

Profile

Administrative support professional offering versatile office management

skills and proficiency in Microsoft Office programs. Strong planner and

problem solver who readily adapts to change, works independently and

exceeds expectations. Able to juggle multiple priorities and meet tight

deadlines without compromising quality.

Education

Wooddale High School Memphis, TN

High School Diploma

Concorde Career College Memphis, TN

Medical Assistant Certificate

Key Skills

Office Office Spreadsheets/Reports Front Desk Reception

Skills: Management Event Management Executive Support

Records Calendaring Travel Coordination

Management Cash Handling Medical records/Filing

Database

Administration

Comput MS Word MS Outlook MS Publisher

er Skills: MS Excel MS Access FileMaker Pro

MS PowerPoint MS Project Windows

Experience

Bright Star, Memphis TN Caregiver 2011 Present

Go to the house of client every day to provide his daily needs.

Help client in maintaining their physical and cognitive health.

Help client in walking and assist him in his daily exercise.

Use specialized drills and exercises to help him maintain his memory.

Ensure his proper day to day nutrition by planning the menu, shopping, and preparing his

meals.

Assist the client in bathing and going to the toilet.

Do housekeeping tasks such as laundry, dishwashing, dusting, doing errands, making beds.

Fix his schedule and appointments.

Provide emotional support by constant conversation and engaging in entertaining activities

such as board

Games and watching films.

Paramount Staffing, Memphis TN Call Center 2010 2012

Processing phone orders for cell phone plans, internet service, and home alarm monitoring

and phone service.

Reading and responding to customer inquiries related to billing, service and pricing.

Developing and presenting customer service protocols for call center to ensure consistent

practice

Reaching out to business and residential customers for business development and improved

average revenue per user by 18%

Maintained accurate and complete customer data base and records and other administrative

office duties

Care Focus Memphis, TN Lead Caregiver 2009 2011

Shared joint responsibility (along with mother) for the care of terminally ill grandparent

suffering from cancer.

Learned the basics of assessing patient vital signs under the tutelage of home healthcare

nurse.

Assisted home nurse and hospice staff with all aspects of daily care, including bathing,

feeding and dressing.

Helped to ensure grandparent’s last year was as comfortable, dignified and enriching as

possible.

Caballero Family Healthcare Medical Assistant/ Receptionist 2006 2008

Memphis, TN

Serve as a key member of interdisciplinary healthcare team for a busy family medical

practice. Assist seven MDs as well as PA and RN team in ensuring optimal patient care and

smooth daily functioning of office. Key Results:

Consistently praised for efficient handling of administrative duties (e.g., answering phones,

scheduling appointments, maintaining medical records, patient processing, billing and

bookkeeping) that allowed

doctors and nursing staff to focus on the health concerns of their patients.

Demonstrated proficiency in taking patient medical histories and vital signs, as well as in

performing venipuncture’s, injections and various diagnostic procedures and ancillary tests

(e.g., EKGs, immunoassays, chemistry analysis, hematology, urinalysis).

Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and

equipment.

Helped implement practice’s quality assurance and control program. Efforts ensured

compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction; and

lowered monthly overhead by 12%.

Reacted calmly and effectively in emergency situations, and added the personal, caring

touch that immediately put patients at ease.

C & K Trucking Company, Administrative Assistant/ Office Manger 2004- 2009

Horn Lake, MS

• Communicated effectively with multiple departments to plan meetings and prepare welcome

packages for new employees. Established strong relationships to gain support and effectively achieve

results.

• Helped coordinate dozens of recruitment events (average of 12 large gatherings per year) that

contributed to consistently high applicant levels.

• Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and

knowledgeable response to information requests; screened and transferred calls; and prepared official

company correspondence.

• Co-developed comprehensive, 60-page training manual that enabled faster ramp-up for newly hired

support staff.

• Developed innovative PowerPoint presentation used by the office to market executive support

programs to potential applicants.

• Earned excellent marks on performance reviews, with citations for excellence in areas including work

volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and

commitment to providing unsurpassed service.

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