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Customer Service Manager

Location:
Elkridge, MD, 21075
Salary:
80000
Posted:
March 01, 2012

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Resume:

John Dubinsky

*** * ***** ***** ********* #***, King of Prussia PA

240-***-****

HYPERLINK "mailto:qkp31y@r.postjobfree.com" qkp31y@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Adecco/Beeline RPO, Reston, VA

Recruiting Consultant 3/2010 to Present

Support key clients such as Carfax, HPTi, Verizon, Roche, BAE, and The SI Organization remotely from residence in King of Prussia, PA

Focus on wide range of skill sets to include Regional Sales Representatives for 8 main regions across the US, Competitive Intelligence and Data Analysts for Carfax’s Headquarters, Project Managers, SME sales representatives with strong backgrounds in collocation and managed services, Workforce Administration, HRIS, Payroll, Customer Service, Training Professionals, etc.

Helped staff a Project Management team of 60 for a contract with Veterans Affairs

Helped source TS/SCI IT professionals for major proposals being bid on by BAE

Helped source TS/SCI cleared Engineers with SIGINT/GEOINT experience for a large proposal with The SI Organization

Make 50+ outbound calls per day

Utilize Bullhorn, Avature and OpenHire ATS to source and identify qualified professionals

Utilize Linked In and Google among other resources to identify passive job seekers

Manpower/TAPFIN RPO, Audubon, PA 7/2010 to 1/2011

Delivery Consultant, Client Facing Team (contract) 12/2010 to 1/2011

Promoted after 5 months into a Client facing role within Comcast talent acquisition

Interfaced directly with Hiring Managers/Directors to qualify candidates

Utilized Comcast’s SAP ATS

Negotiated offers with targeted candidates

Split time between Comcast HQ and Manpower Audubon office

Recruiting Consultant, Sourcing Team (contract) 7/2010 to 12/2010

Contracted to Comcast to focus on identifying Regional Sales Representatives for locations across the US

Metrics included sourcing 125+ qualified candidates per week and submitting 10+ for review by Comcast hiring team

Utilized Avature ATS

Recognized as “Top Performer” by exceeding goals set out by Recruiting Manager

Robbins Gioia, Alexandria, VA

Corporate Talent Manager 6/2009 to 3/2010

Responsible for recruiting high level candidates for all overhead positions, including Technology Solutions Group and Information Management Office

Focused on identifying technical consultants with strong experience in Share Point and C#/.Net programming experience for Technology Solutions Group

Provided weekly staffing updates through the Executive Dashboard which is viewed by the CEO, COO, CFO, and other essential personnel

Spear headed special projects including the development of companywide Behavioral Interviewing training and internal OFCCP guidelines

Point of contact for all outside 3rd Party/Staffing Agencies

Negotiated bill rates and contract length with 3rd Party/Staffing Agencies

Utilize OpenHire ATS

MicroStrategy, McLean, VA

Corporate Recruiter 4/2008 to 11/2008

* Part of company-wide layoff *

Performed full life-cycle recruiting for Professional Services team

Recruited Senior level Business Intelligence Consultants for 100% travel assignments for the Central US region and Canada

Focused on identifying candidates with strong programming backgrounds in the following: .Net, C#, Java, MicroStrategy, Cognos, and Business Objects

Met with Senior Director/Directors to identify hiring needs

Efficiently made use of referrals/job boards in order to identify qualified candidates

Assisted in HR on-boarding processes for candidates, including background check registration, New Hire paperwork and reference checks

Clovis, Bethesda, MD

Technical Recruiter 10/2007 to 4/2008

Responsible for identifying two qualified candidates per requirement within 48 hours

Focused staffing efforts , C#, ASP, and developers

Developed a strong pipeline of cleared (Secret, TS and TS/SCI) IT professionals for a variety of government contractor clients (Booz Allen/ITT/Apptis/Unisys) in the DC metro area

Candidates sourced included Share Point, .Net, C#, C++, Cold Fusion, and Java developers; Technical writers; Network Administrators, etc.

Efficiently made use of internal database (Sendouts), Monster, and Career builder

Made a minimum of 300 recruiting calls per week

Conducted an average of 20-25 “mini-profiles” per week

Completed 2 references per hired candidate

Aerotek, Rockville, MD

Recruiter 9/2006 to 10/2007

Focused recruiting efforts on national biotech Account – Medimmune

Conducted phone screens (G2’s) to narrow initial search

Conducted personal interviews with prospective candidates

Contacted references for each candidate to be submitted

Set up phone screens/personal interviews between contractors and clients

Efficiently made use of internal database, monster, and career builder to identify candidates

EDUCATION

Bachelor of Science Business Administration - Marketing 2006

Shippensburg University

Shippensburg, PA



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